Product Communities

Hi everyone,I don’t know if you can help me with this question abount Whatsapp Native Webhook: What we tested:We submitted a real Meta delivery callback payload (wamid + recipient_id + status read) directly to the AJO native WhatsApp webhook URL.The endpoint responded HTTP 200 – Webhook data processed successfully, but no event appeared in AJO Email Tracking Experience Event Dataset. Relevant docummentation (whatsapp-configuration) mention this points:"A profile must have at least one message sent from Journey Optimizer before incoming messages are captured in this dataset."Our interpretation: AJO requires having originated the message natively to register the wamid internally — without that record, it cannot correlate the Meta callback to a profile, so it accepts the payload silently (HTTP 200) but persists nothing. Questions:Is the AJO WhatsApp webhook designed exclusively for messages sent through the native AJO WhatsApp channel?   Is HTTP 200 expected even when AJO cannot correlat

Hi! a client is insisting that the whatsapp webhook URL is allowed to send any information to CDP, not only Inbound categories to tracking. They want to send whatsapp delivey logs using that webhook. I think that’s not possible, that webhook URL is only allowed for tracking logs, is that correct? thanks.

We are investigating an issue related to Unspecified values and are trying to determine whether we're encountering a configuration issue, a data collection issue, or a platform limitation.In the example below, some conversions are successfully attributed to the menu-details dimension using Link Position, while 68 other conversions appear as Unspecified and cannot be tied back to a dimension.Why would some conversions be attributable to a dimension such as Link Position or Link Name, while others remain Unspecified? Is it reasonable to expect that most click-tracking conversions should be definable and reportable against a link dimension, or are there scenarios where Unspecified is the expected behavior?More specifically, can Target users define click-tracking conversion metrics using link-level dimensions such as Link Position and/or Link Name, and are there any known limitations that would prevent these dimensions from being available for certain conversions? 

When we open a record in full-screen mode or in a new tab, the Record Type “Features” is displayed at the top, as highlighted in red in Screenshot 2. However, when we open the record directly in the minimized view, as shown in Screenshot 1, the Record Type “Feature” is not displayed at the top. Could we also display the Record Type in the minimized view? This record is a connected record. 

I have been testing with the AI Assistant and I have been able to have it fill out a Request Form from  an excel file. I am finding that it will not fill out the Typeahead fields, assuming the problem is that it needs something manually entered to get the choices to populate. Wanted to see if anyone else has tested this and found a workaround? 

Is the new Unified Approval with Frame.io capable of interactive proofs? We use Workfront Proof for review and approval of email coding before deployment. Is that possible from Workfront using the Frame.io viewer? 

Hello -Need help to create task approval report with name who approved it, approval date and time, approval status, and any comments entered during the approval process, creating a complete audit trail.  

I’m currently reviewing the Adobe documentation about AI traffic in Analytics.Using this: Analyze traffic from AI chatbots | Adobe AnalyticsAccording to the documentation, hits are generated during AI Pretraining when our websites are scraped for training purposes. The documentation sates - You can use bot detection in Analysis Workspace to analyze AI traffic that comes from pretraining.However, there are no detailed instructions how to do it. Please advise, what are the steps?

I am attempting to search the system for any Updates/Notes that contain a certain hyperlink. When I run a Note report in Workfront, or do a search in Fusion, I am getting no results.How can I achieve searching for hyperlinks posted on Notes?

As I attended more webinars that include Unified Review and Approvals information, I have some concerns. One is about how we can turn it on slowly by portfolios UNLESS your company current uses Legacy Document Approvals.My question is how do I tell if we use legacy document approvals?ThanksMD

Hi! I am trying to create a parameter report showing both value and name.I saw a previous thread, which provided this that only showed values.displayname=Field Valueslinkedname=directlistdelimiter=<li>listmethod=nested(parameterOptions).listsnamekey=nametextmode=truetype=iteratevaluefield=valuevalueformat=HTMLIs there a way to show both a dropdown selection’s name and value?Thank you!

Hi All, We are migrating AEM Forms to Cloud from AMS.When setting up the local, we placed the .far file add-on in the install and then brought over our custom forms. 09.09.2026 21:04:17.714 *ERROR* [[0:0:0:0:0:0:0:1] [1788968057597] GET /content/forms/af/brandA/en/forms/contact-sales-form.html HTTP/1.1] com.adobe.aemds.guide.internal.impl.utils.rhino.RhinoScriptProcessor Failed to execute script 'parser': FAILED ASSERTIONjava.lang.IllegalStateException: FAILED ASSERTION at org.mozilla.javascript.Kit.codeBug(Kit.java:375) at org.mozilla.javascript.TokenStream.<init>(TokenStream.java:47) at org.mozilla.javascript.Parser.parse(Parser.java:568) at org.mozilla.javascript.Context.parse(Context.java:2533) at org.mozilla.javascript.Context.compileImpl(Context.java:2482) at org.mozilla.javascript.Context.compileString(Context.java:1486) at org.mozilla.javascript.Context.compileString(Context.java:1475) at org.mozilla.javascript.Context.evaluateString(Context.java:1231) at com.adobe.aemds.

Hi, Can anyone please help me how to implement the MSM with step by step and also the workflow with approval steps to publish with AEM, EDS and universal editor. Also need to add the seo metadata as part of the page. Thanks,Kalyan

Hi everyone,I am currently working on an EDS Xwalk project. According to the following Adobe documentation: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/universal-editor/field-types#rich-text https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/universal-editor/configure-rte The RTE should support features such as indentation and image insertion. However, in our actual Xwalk project, these options do not appear in the toolbar.Our users need to use tables and images within the rich text field. Does the Xwalk project currently lack support for these features?Additionally, is there any detailed documentation, component definitions, or specifications specifically for Xwalk? Most of the resources we found so far seem to focus primarily on DA (Document Authoring). [Official Documentation Screenshot][Actual UI Screenshot] 

I’m looking for some guidance on a requirement we are currently working on in an Adobe Edge Delivery Services (EDS) / Universal Editor (Franklin) implementation.RequirementWe need to assign a unique and persistent identifier to every component instance on a page and use that identifier as a tracking attribute for Adobe Analytics.Example:Multiple instances of the same component can exist on a page. The identifier should remain unchanged even if the author reorders, moves, or updates the component. The identifier should ideally persist for the lifetime of that specific component instance.What We Have ExploredWe have evaluated multiple options, including: Generating UUIDs/random IDs in block JavaScript during rendering. Drawback: IDs are regenerated on page refresh and are not persistent. Generating IDs based on page structure, component sequence, or position. Drawback: IDs change when authors reorder or move components. Adding a hidden component-id field to the component model and at

The code side of my Edge Delivery site is working. Code Sync serves my blocks, stylesand 404 page from the repository. No document has ever previewed, because the contentbus cannot read the folder.Setup1. Site set up through the tools.aem.live configuration wizard.2. Content source is a SharePoint team site document library, the journal folder of the   site's Documents library.3. The folder is shared with helix@adobe.com at Can edit. Manage Access lists it as an   external user, and there is a matching entry under Links.4. The content source URL is set in Site Admin, Edit Sources, and verified by reopening   the form after saving.What happensLoading the preview host returns my own 404 page with this banner:  (404) Unable to fetch /index.md from onedrive  (404) The sharing link no longer exists, or you do not have permission to access it.Running the same preview from Admin Tools, Bulk Operations, over seven paths returns0/7 in about half a second. The job detail is the useful part:  "da

Does anyone know why ePub is listed as a default output in the XML Documentation Tools (Folder Profile), but isn’t listed in the default output list in Guides’ Map Console? How can I generate an ePub output using the DITA-OT? I can see from a previous post I made that the ePub output failed on all attempts 3 years, but now it isn’t even listed as an option in the Map Console.

Hello Community,We're looking for suggestions and lessons learned from anyone who has performed metadata updates at a very large scale in AEM 6.5 On-Prem Assets.Our RequirementAEM 6.5 On-Prem ~5 Million Assets (50 Lakhs) Repository Size: ~40 TB Need to update ~20 metadata properties on existing assets The update source will come from a mapping/reference file Important: The requirement is to append/update metadata values without overwriting existing values. Existing metadata must be preserved wherever applicable.

If I have a email performance report that consists of 6 different emails. Is there a way to determine how many unique people received all 6 emails?

I’m troubleshooting a Champion/Challenger Whole Email test in a Marketo Engagement Program and would appreciate a sanity check before opening a support case.We have an Engagement Program with individual email assets inserted directly into the stream. Email 1 had a Whole Email Champion/Challenger test configured at 50/50.The stream cast successfully on September 10 at 10:05 a.m. EDT and sent Email 1 to 624 people. However, the Champion/Challenger testing dashboard shows 0 sends for both Champion and Challenger, and I have not been able to identify any recipients with Test Variant A or Test Variant B activity.I’ve verified:• The tested Email 1 is inserted directly into the Engagement Program stream, not inside a nested program.• Email 1 was active in the stream.• The test type was Whole Emails.• Distribution was 50% Champion / 50% Challenger.• Challenger 1 was created and approved.• The Whole Emails test itself was approved before the cast.• Audit Trail shows:7:55:41 a.m. EDT: Whole Emai

I need to add a new parameter to a Custom Action (it already works in live journey). The only solution is to create a new Custom Action and new version of a journey? 

TITLE EDIT: Rulesets at action levelhi ! is there a way to retrieve all journeys which are using a rule set? using API or query service? I already know that journey_step_events is handling those ruleset values but is there another way at action (communication) level? thanks

I am looking to track the timeline historic changes of status - (mainly Approved to Complete) of projects. I can see the day it happened, but not the time it spent in a single status. This needs to happen without the use of Fusion and preferable excel.  I have been looking into the journal reporting with calculations and so far nothing. 

Has anyone else had issues with updating tokens where each time a token is updated the entire screen refreshes and jumps to the top of “My Tokens” view? When updating several tokens it is very difficult to keep track of each one.I’ve noticed this is Chrome and Safari. Is this a bug or a browser issue?

I found this old Idea that asked to be notified when the Desktop Proof App gets a new version released. Did this ever get considered? We have to get this app uploaded into our Self Service by our IT department and we don’t know when there is a new version out until someone has an issue. It would be great to get this processing as soon as a new version is released.