Product Communities

Hello,I’ve been using the Data Insertion API so far, and i’ve been informed of the end of life for the Adobe Analytics 1.4 API.However, this guide indicates that the Data Insertion API is an exception.My client’s is adamant of the opposite, quoting the EOL date that they received from the support.Is the guide i’ve provided obsolete and the Data insertion API will be closed as well? Or was there a miscommunication somewhere?

I have been having a hard time trying to understand what the difference between Eventual Path and Next hit on the Fallout Report means and as well why the Visits on the Fallout VS the total Visits remains different.The fallout report has 34799 Visits for a Page A and when they move to Page B they have 15.5k visits. However, when I look at the Visits of the Page A individually they stand at 39405. Also, the Page B visits are at 12K which eventually has to be 15.5k. The way page B KPI Card is made that row has Previous Page Name as A and Column has Page B as the name.  Can someone help me understand the difference why this is occuring?

Go to https://da.live/, navigate to your site, update the organization permissions, and then publish the page from the console.

How to get all the notifications in the notifications tab for a user in her profile in Adobe Workfront

Hi everyone! I’m currently working on cleaning up and standardizing our project templates and I’d love to hear how others are managing this.When updates are needed to a template, do you typically:Update the active template directly, or Create a new version (copy), make updates, and deactivate/archive the old one?I’m leaning toward a versioning approach for better governance, but I’m curious how others are handling:Template version control Naming conventions Preventing users from selecting outdated templatesWould love to hear what’s working well for your teams or any lessons learned. Thanks in advance!

In the hierarchy the root object’s properties are no longer available to make changes to the settings.  This makes the pages objects under it unavailable in to the settings of the Pagination window.  Without these settings being usable then pages can’t be assigned to masterpages.

Hi ,I have a requirement related to Proof approvals in Workfront.I have assigned 3 approvers to a proof. Out of these, 2 users have already approved the proof, and 1 user has not responded.When the proof reaches its deadline, Workfront sends reminder notifications to all 3 approvers. However, my requirement is:👉 Only the approver who has NOT yet approved should receive the email notification👉 Approved users should NOT receive further remindersAs per current native functionality, reminders are sent to all reviewers regardless of their decision status.Is there any way to:Restrict deadline/reminder notifications only to pending approvers? Or achieve this using Workfront Fusion or any workaround?Any suggestions or best practices would be greatly appreciated.

What are the best practices for managing graphics and ensuring the most recent copy uploaded to the repository is the current VERSION, not just a working copy?All documentation on version control I’ve found for Guides is specific to the DITA files, not graphics objects.When we upload/copy an updated graphic, the popup windows asks us if we want to create a version of the EXISTING working copy. It does not ask about creating a version for the correction we are uploading. It looks like whatever we last uploaded remains a working copy, not an actual version, which means graphics sent out for translation may not be the most recent and correction file.Does this mean any time we upload a corrected graphic, we have to drag/drop twice. Once to upload and force the system to create a new version of the existing working copy and the new graphic become the existing working copy. Then a second time to force that correction to be the newest version?I’m seeing graphics that I know have been changed/

Per conversation during Summit:When your converted issue is linked to a resolving project, here’s the link to the information about what happens.https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/issues/convert-issues/resolving-and-resolvable-objects#synchronize-statuses-when-the-resolving-object-is-a-task-or-a-projectIn summary: changing to specific project statuses will trigger a change to the issue status. I had at least one admin asking me about this over breakfast -- when a project is set to Planning, this is equivalent to issue status NEW which is why your actual start date keeps getting overwritten. [MATT E -- please make sure you look at your project preferences to set a default status for your new projects -- maybe on hold rather than Planning?] The “better” thing to do is to set up a set of custom statuses for a better linkage between project and originating issue -- and then hide the custom issue statuses so that your users are not able to manually select

Hello,I am looking for guidance on how to correctly configure the JSON payload for the SMS channel when using the Adobe Campaign Classic action in Adobe Journey Optimizer / Journey Orchestration.Our setup is the following: Adobe Journey triggers an Adobe Campaign Classic action Adobe Campaign Message Center then sends the communication We have already successfully implemented email deliveries with this method The payload we currently use for email works correctly:{ "channel": "email", "eventType": { "toBeMapped": true, "dataType": "string", "label": "eventType" }, "ctx": { "firstName": { "toBeMapped": true, "dataType": "string", "label": "firstName" } }, "email": { "toBeMapped": true, "dataType": "string", "label": "email" }}We then tried to adapt the payload for SMS using the following structure:{ "channel": "sms", "eventType": { "toBeMapped": true, "dataType": "string", "label": "eventType" }, "mobilePhone": { "toBeMapped": tr

As mentioned in session:Sample System Audit -- dashboard+report kickstart:https://drive.google.com/file/d/1zUjJxHVB-gRMaMXTVyLZfYEmD1fcKJmB/view?usp=sharingthis is a combined dashboard and report kickstart, and should be downloaded and uploaded into your Workfront kickstarts area as  a zip file [feel free to try it out in your preview sandbox]. Do not unzip unless you particularly need to make edits to the files before uploading (if you do need to make edits, you need to unzip, edit the file, and then rezip) when you upload it, it should create a dashboard and 14 reports in 3 columns across it. The dashboard is called Sample System Audit, and the 14 reports all start with "zz" so you can easily locate them. (please rename) these reports are suggestions only and do not contain everything reportable. (specifically these reports are a great start for beginner to intermediate admins) past week vs last week: in the last instance I was in, we reviewed the last 7 days. So we weren't intereste

Hi,I am looking to download a specific version of doucment using the workfront api. I was able to download the latest version using the downloadURL on document but wanted to check if it is possible to download specific version throught Workfront apis.Thanks 

Hi everyone,After a successful Kick-off to AEM User Group Benelux chapter —We’re looking for speakers for our next session!Whether it’s a short demo, a case study, or lessons learned from your AEM projects. If you’re interested in sharing, we’d be happy to support you and feature you in one of our upcoming Quarterly user group events.It will be a wonderful opportunity to share your thoughts with fellow AEM practitioners, and inspire their thinking to explore what’s possible with AEM.Your session will also be recorded and hosted on a closed YouTube channel to benefit other AEM enthusiasts and practitioners.What topics would you find most valuable? Are there challenges, use cases, or ideas you’d like to explore in future sessions?Feel free to email me at: shruti.damle@deptagency.com or connect with me on LinkedIn to share your thoughts or ideas.Looking forward to shaping the next session together!Cheers,Shruti Damle, AEM User Group - Benelux Chapter Leader

Hi,We are trying to syn asset metadata schemas from AEM Assets Old UI to the AEM Assets New UI, but we are facing several issues and need clarity on the expected behavior of the new UI.When importing metadata schemas from the Old UI, the schemas are created successfully but are not applied to any asset folder. In the New UI, there is a option to assign the imported schema to a folder but failing to add it to the folder. Even after creating a new metadata schema directly in the New UI, we are unable to apply it to an asset folder. We would like to understand whether folder properties can be viewed or managed in the New UI, and if so, how? Unable to delete the schema in the new ui.Could someone please clarify the intended behavior of metadata schemas in the AEM Assets New UI and share any relevant guidance if any configuration is missing our end.  referrence:https://experienceleague.adobe.com/en/docs/experience-manager-assets-essentials/help/metadata#metadata-forms

Hi all,I'm building an email template module with two images (one for desktop, one for mobile) using the standard CSS media query show/hide approach. It works perfectly in browsers, but Outlook desktop renders both images stacked.I've done some digging and it seems like Marketo's processing pipeline is stripping the mechanisms I'd normally use to hide content from Outlook (inline styles on image divs, conditional comments in the body). By the time the email reaches Outlook, there's nothing left to tell it to hide the mobile image.Things I've tried:<!--[if !mso]><!--> around mobile mktoImg div Inline mso-hide:all; display:none on the mktoImg div Separate <tr> rows with mso-hide:all on the <td> Two separate mktoModule tables — Marketo merged them back into one MSO conditional <style> in <head> — Outlook doesn't apply <style> block rules to suppress images CSS width:0 !important; height:0 !important on .responsive-hero-image-mobile img — Outlook i

The activity was created with Adobe Analytics as the reporting source, but it is not present in Analytics Workspace.  

Hi All, I'm running into a sync issue between Marketo and Salesforce and would love some guidance from the community. Issue Summary:A person record in Marketo is failing to sync with Salesforce and throwing the following error in the activity log:Fault: Sync Lead to SFDC caught exception Exception Message: Fail to reset Contact <Marketo Person ID>The record was deleted from Salesforce but still exists in Marketo with the associated SFDC ID attached. Has anyone encountered the same issue? Any guidance, workarounds, or similar experiences would be greatly appreciated! Thanks in advance. 

Every time I go into the rule builder for classification sets it deactives and I have to reactive the set. Is that expected? How do I confirm that the rules are activated?   

Hi! I’m doing analysis on breakpoints and bringing in adobe analytics ootb dimensions but saw that some are not always reliable in another community post. I want to double check what dimensions I should be using.  So far, I’ve been using monitor resolution for desktop and mobile screen size for mobile. For both desktop and mobile, I’ve broken out by browser height-bucketed and browser width-bucketed.  The one concern i had is that most of the mobile screen size for mobile device is unspecified. Is there any suggestions on how I should be looking at this analysis?  Can I layer in monitor resolution for mobile and can I break down mobile screen size for desktop? What would be the most accurate breakdowns and what’s the difference between monitor resolution and mobile screen size? 

How come I'm getting so much unspecified for mobile screen size in AA using the ootb dimension? I’ve brought in mobile device then broke it down by mobile screen size.  What does unspecified mean?

We're excited to announce Unified Review and Approval, a new capability that brings together Adobe Workfront and Adobe Frame.io into a single, deeply connected review experience. This integration is available now for all Workfront customers upon a contract update. What's included Unified Review and Approval natively integrates Frame.io's professional-grade review surface directly into your Workfront workflows. Here's what your teams get:One review surface for every content type — Whether your team is reviewing a 30-second social clip, a 200-page PDF, or a Photoshop comp, the experience is the same. Frame.io supports over 40 file formats with native video playback for formats like ProRes, H.265, and DNxHD — plus visual markup tools for annotating directly on the asset. Frame-accurate commenting for video — Frame.io was purpose-built for creative review, with frame-accurate commenting, advanced watermarking, and support for files up to 500 GB. That capability now lives natively with Work

In the screenshot above, you can see that Adobe Analytics is giving me more entries for these items than visits. How is that even possible?

Hi Team,I’m experiencing an issue where records deleted at the application level are not being fully removed from the Data Lake.Even after performing deletion, the data still appears to persist in the underlying storage. I’m unsure whether this is expected behavior due to delayed processing (e.g., background cleanup jobs, retention policies), or if it indicates a problem in the deletion workflow.Could anyone clarify:- Does deletion propagate asynchronously to the Data Lake?- Is there a recommended way to validate physical data cleanup?- Are there configurations that control this behavior?Any insights or best practices would be greatly appreciated.Thanks in advance!

Hi there,I've been encountering a bug since yesterday (14/04/26) when editing emails with the email builder.The changes I made for the mobile version aren't being saved (there's no error message during saving), and I'm losing my formatting work.I compared the code before and after, and it seems that not all the media queries are present after saving the template.This is very problematic, any ideas?Thanks.

Hi Team,I am working on translating my email templates using AJO inbuilt translation capability. RWS is our translation provider and the client has a contract with RWS which is platform agnostic contract and is based on the volume of translations.I see in AJO translation provider UI, RWS is listed as one of the translation provider available and I have set up translation provider in AJO by choosing RWS from the list.I would like to know whether the AJO - RWS integration is a native one or  is there any additional integration needed from AJO side to make use of RWS translator to get email templates translated to other languages. Any help would be greatly appreciated. ​@SatheeskannaK Thanks in advance.