Product Communities

Hi -  I'm currently working on a nurture targeting MQLs who have stopped responding to our BDRs. The emails will come from their BDR, but we are having a hard time filling out the From name and the signature. We have an sfdc custom object that accurately pulls in the contact's BDR email address (so reply-to and sender email is accurate) but we do not have a reliable field to pull in the contact's BDR Owner's name (From Name). Does anyone have a velocity script to pull in the first and last name from the email address field? The structure of our BDRs emails is as follows: john.smith@company.com So in an ideal state the velocity script would pull in the first and last name like: John Smith Thanks!

I'm currently working with Universal Editor in EDS and I have a question regarding the Title Default Content block/component.I would like to add additional properties (e.g., subtitle, style options, custom attributes) to the Title Default Content so that they can be configured via the Universal Editor.Where to add the JavaScript code to enable or register additional properties for this block?  

I attended the Workfront Skills Exchange virtual event and noticed during a demo, the home dashboard looked different from what I see when I log in. Is this a beta version or do we need to upgrade? Is this Workfront Fusion home dashboard? I've attached a screenshot for reference. Thanks!

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you to learn and interact with our product team on the new capabilities now available and the exciting roadmap ahead!   

Hello, When going over some performance numbers I saw that an email that was scheduled to go out to 8800 people only got delivered to 8. Below are the screenshots. Any insight on to what might have happened so that it doesn't happen again would be greatly appreciated.

If we are using dynamic content in Email template, how to track who has been served? what content?How to report the customers?Example - If we have 3 dynamic fragments in the same email, each fragment has a different discount detail like 10% off, 20% off and 30% off. Now how can I identify if 100 people has received this email. how many of them received which offer fragment as in 10% vs 20% vs 30%

Hi All,I have a question regarding AJO B2B.To what extent can we personalize content in AJO B2B? Specifically, is it possible to send event-based data, such as product details for scenarios like a B2B customer forgetting to complete a purchase (like cart abandonment emails)?I have read the documentation, but I didn’t get a clear picture of whether this is feasible. Any insights or examples on this topic would be greatly appreciated.Thank you.

Hi - I want to see if anyone has any tips to better prioritize proof approvals for approver users. Right now, my users have full queues and I want to better organize their "my approvals". I understand that we can prioritize projects, does anyone have recommendations on how to use this for proofs? 

I am trying to create a task report that will filter out all tasks under a program where only 1 person is assigned. Is there an easy way to do this?   Ideally, I would like to create a report that shows the user's role for each person assigned, but I believe Workfront is only able to show the role for the primary assignee. 

Its said that best practice for web channel is creation of seperate specific Decision Scope for every placement:- homepage  - category page- basket page etc.  However what is best practice for mailings? One Decision Scope for every mailing? What is you experience? 

Has anyone else struggled with the Page URL dimension hitting cardinality limits in Workspace? On heavier traffic months, I’m seeing 10–15% of URLs rolled into Low Traffic, which makes the stakeholder dashboards pretty unreliable.I know Adobe generally recommends leaning on Page Name or classifications, but that doesn’t always cut it when the request is for an exact URL list. We’ve tried a few things:Classifying off a clean URL key (helpful but introduces latency + governance overhead).Segmenting by page categories (good directional view, but not enough detail for stakeholder asks).Falling back to Data Warehouse pulls (accurate but not self-service friendly).Curious how other enterprise teams are dealing with this:Any practical ways you’ve kept URL-level visibility in Workspace without blowing up cardinality?Are there approaches you’ve found that give business users “exact URL” access without sending them to Data Warehouse every time?And has anyone leaned on CJA as a workaround here —

Hi @jennifer_dungan  Further to the query at https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/flow-chart-starts-with-vs-contains/m-p/576850 I'm seeing the same 'Next' column Visit figures for each entry, regardless of whether I use 'Starts' or 'Contains' and that can't be right? The 'Start' values right-hand column entries should surely be lower?For example, using the previous poster's link and 2 screenshots, using 'Start' they initially had 1,788,992 page views, and in the 'Contains' image it had a higher 22,208,466 page views. So far so good. However, for 'Contains' in the far right column the top www.churchofjesuschrist.org entry says 1,610,978 ...but in the 'Start' image the far right column the top www.churchofjesuschrist.org entry also says 1,610,978. Surely the 'Start' with 'Next' page volumes should be much lower? Thanks,Steven Biggs

I am building an A/B Test activity in Adobe Target. In the variant, I am inserting a recommendation on to the page. In my goals, I want to set it up to track clicks on the recommendation. However, I don't have an option to do that. If I do Conversions > Click an Element, the recommendation just shows a blank box that says recommendaiton offer. So I can't select an item to track as a click. Is there something I am missing or a work around?

1. Decision event What does this mean? That the Offer was returned in given Decisions was returned for given Decision Scope??? 2. Clicks - self explaining 3. Impression - offer was rendered. However does it also checks if it has been seen? if for example it would be at the bottom of the page 4. Custom event - also clear 

I have so many, it's hard to choose from, but at it's most basic, I'd say right-click, right-click, right-click!  Also documentation.But I want to hear from others...what are some great tips you have on using Analytics?  Could be ones you've heard from others or ones you came up with yourself. 🙂

Hi,Do you know if Marketo has a way to produce an email as a PDF?  Currently we send out tons of certificates and what this process to be automated within Marketo.  For example when someone qualifies for a certificate Marketo would automatically generate the PDF and send it to them in an email.Thoughts?Randall

Hello, I am having trouble setting up a correct flow for a default program which has a nested email program. I need to send 4 emails with fairly different audiences, but some of the contacts still overlap across my Target Audience Smart lists I've created.  These 4 emails need to be sent at the same time, and I cannot interfere with the lists, I have to make a setup that would help me avoid overlapping. How could I achieve this? I was thinking about creating a Smart campaign and using choices in the flow. Would there be another way? I was also thinking about a Smart list creation that would have the role of an Exclusion list and for each email, I would exclude the other 3 Target Audience lists that are not corresponding. However, I don't know how that would work since the emails do get sent at the same time.  Thoughts?

I understand that there's a limit of 40 custom field tokens that can be used directly in a Marketo email. If this limit is exceeded, Marketo throws an error indicating that the token limit has been crossed. I'm curious whether using more than 40 custom tokens in a Velocity Script could cause any issues, such as dynamic content not displaying correctly or email delivery failures. In my specific use case, I'm currently using 42 custom consent field tokens within if-elseif statements to conditionally show or hide the unsubscribe link in the email footer. Has anyone had experience working with Velocity Scripts in Marketo and encountered issues when using more than 40 custom tokens? I'd appreciate any insights or best practices.

Trying to set up sftp connection b/w SFMC and AJO and using SFMC sftp server details to set up the sftp on the AJO end. When trying to add the required details on the AJO>Destinations>SFTP Set up with details from SFMC sftp (username/password/host/port) it throws a generic error : Authentication failed check your credentials and try again.  Wondering if there is a better way to decode the error to fix the issue.  Please help me with pointers if anyone else has been on the same boat.   

Hi AEP community,   Running Adobe Experience Platform at scale is exciting — but often harder than the demos suggest. From broken identities to segmentation limits, teams in banking, retail, and travel keep hitting the same walls. Let’s share what’s really working (and not) in production.   Identity & Profile Stitching – brittle glue Upstream systems creating same hash IDs for orignaal uniqe identifiers like email etc, and suddenly two customers become one (or vice versa). 👉 How do you validate identities before they reach AEP?   Event vs. Profile – one profile, many events Personalization often needs event-level behaviour joined with attributes (“did X three times in 7 days AND lives in Y”). 👉 How are you modeling event vs. profile data to make this practical?   Segmentation Logic – when the UI hits limits SQL-heavy teams often struggle to express complex business rules in PQL/Segment Builder. 👉 Do you prototype in Query Service first, t

Hi team!Below a challenge, which one of you potentially has a solution for. Curious, and thanks in advance!!ChallengeAs a Workfront admin I want to create a custom field on a sub-task that concats several fields used in (sub)tasks higher in the task-hierarchy. We cannot seem to tackle this in Workfront. BackgroundOn sub-task level we like to create a calculated field specifying the naming convention of the document a design needs to create based on the sub-task. This calculated field used fields managed on several layers within this main task.  ExampleFilename: [skuNumber-productShortName-assetType], where:skuNumber is a field managed on the main taskproductShortName is a field managed on the 1st sub-taskassetType is a field managed on the 2nd sub-taskThe filename is a concat of these fields within the 2nd sub-taskAsk How can we achieve this in Workfront?Can we manage this outside of Fusion? And so: how? If not: how would you recommend creating this?

Hello Everyone  We’re hosting AEP user group sessions to network, learn, and share experiences at 3 locations - London, New York City and Bangalore. What are User Groups?User groups are community-led gatherings where Adobe Experience Platform practitioners come together to learn from each other’s implementations and real-world experiences, share best practices, challenges, and ideas, and build professional connections. Why attend? Hear practical AEP use cases and insights from your peers Grow your network and exchange ideas with others in your region Upcoming Meetups Join your regional Chapter at below locations and register on the Events page for the upcoming Kickoff. London Chapter is hosting Event on October 16, 2025(Link coming soon) New York Chapter is hosting Virtual Kick off on Sept 25, 2025 and in person meet on October 30, 2025  Bangalore Chapter is hosting Virtual Event on Sept 11, 2025 and Inperson Event coming soon. Inte

Hello Everyone  We’re hosting AEP user group sessions to network, learn, and share experiences at 3 locations - London, New York City and Bangalore. What are User Groups?User groups are community-led gatherings where Adobe Experience Platform practitioners come together to learn from each other’s implementations and real-world experiences, share best practices, challenges, and ideas, and build professional connections. Why attend? Hear practical AEP use cases and insights from your peers Grow your network and exchange ideas with others in your region Upcoming Meetups Join your regional Chapter at below locations and register on the Events page for the upcoming Kickoff. London Chapter is hosting Event on October 16, 2025(Link coming soon) New York Chapter is hosting Virtual Kick off on Sept 25, 2025 and in person meet on October 30, 2025  Bangalore Chapter is hosting Virtual Event on Sept 11, 2025 and Inperson Event coming soon. Inte