Question
Email delivered hours after journey completion (retryCount = 0)
Hi team, I’m trying to understand an unexpected delivery timing behavior.
Scenario
- The journey started on 01/28/2026 at 16:23
- Profile entered the journey and completed the email node at 01/28/2026 17:14.
- However, the email was actually received by the user on 01/29/2026 at 06:15 (next day).
Observations
- In ajo_message_feedback_event_dataset, the feedbackStatus = sent
- retryCount = 0
- No failure reason or exclusion reason is present.
- This was a Journey email, not a Campaign.
- The journey starts with a Read Audience of ~1M profiles.
- The reading rate is set to 5,000 profiles per second.
Question
Given that:
- the profile finished the journey node on 01/28,
- the message shows sent with retryCount = 0,
- and there are no failures or retries,
why would the actual email delivery occur many hours later (next morning)?
Could this be related to:
- internal message queueing or batching?
- journey scale / audience size?
- MTA or deliverability throttling handled by Adobe?
- deferred execution even when retryCount = 0?
Any clarification on how send time vs. delivery time is handled internally in this type of high-volume journey would be greatly appreciated.
Thanks in advance!