Email delivered hours after journey completion (retryCount = 0) | Community
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Silvio6
Level 5
February 7, 2026
Question

Email delivered hours after journey completion (retryCount = 0)

  • February 7, 2026
  • 1 reply
  • 13 views

Hi team, I’m trying to understand an unexpected delivery timing behavior.

Scenario

  • The journey started on 01/28/2026 at 16:23
  • Profile entered the journey and completed the email node at 01/28/2026 17:14.
  • However, the email was actually received by the user on 01/29/2026 at 06:15 (next day).

Observations

  • In ajo_message_feedback_event_dataset, the feedbackStatus = sent
  • retryCount = 0
  • No failure reason or exclusion reason is present.
  • This was a Journey email, not a Campaign.
  • The journey starts with a Read Audience of ~1M profiles.
  • The reading rate is set to 5,000 profiles per second.

Question

Given that:

  • the profile finished the journey node on 01/28,
  • the message shows sent with retryCount = 0,
  • and there are no failures or retries,

why would the actual email delivery occur many hours later (next morning)?

Could this be related to:

  • internal message queueing or batching?
  • journey scale / audience size?
  • MTA or deliverability throttling handled by Adobe?
  • deferred execution even when retryCount = 0?

Any clarification on how send time vs. delivery time is handled internally in this type of high-volume journey would be greatly appreciated.

Thanks in advance!

    1 reply

    Manoj_Kumar
    Community Advisor
    Community Advisor
    February 8, 2026

    Hello ​@Silvio6 There could be multiple reasons.

    1. Check if quiet hours are enabled in journey.
    2. Check if the delivery is to set to recipients local timezone.
    3. There could be temporary deliverability issue for some ISPs. (Microsoft)
    Manoj  | https://themartech.pro