Adobe Journey Optimizer

The client is migrating from Marketo to AJO, brand has various sub-brands, and the sender email address is unique for each sub-brand. However, the client is resisting the idea of following subdomain delegation for each sub-brand. The sub-brands do not have a technical team that can support this proc...

Hi All, Requirement here is to append a unique Campaign ID to all channel interactions related to that particular campaign so that we can do cross-channel interaction analytics in CJA, For Email and SMS, AJO does this automatically and we can track. But for other external channels like Direct Mail, ...

Hi @Mohan_Dugganab @SatheeskannaK We have a use case We aim for the individual to receive the initial email, concluding their journey at that point. Subsequently, we intend to implement a condition in AJO that excludes this specific profile, preventing them from receiving any emails for a period of ...

Currently, tags can be added in the journey but how to retrieve them in the expression editor or email templates?

Does anyone know if we can use offer decisions within the in-app channel that’s part of a journey? When I look at the in-app message interface within a journey, it’s not showing offer decisions, rather it’s only showing profile attributes.

Hi everyone, I read the documentation about Capping and Throttling, because we want to create customActions in AJO with conecctions to APIs with limits in the events sent per seconds, but we don't understand If the limits apply to the customAction and all of the journeys that they use it or we have ...

I have records in Journey Orchestration journeys that I would like to jump to a different Journey Optimizer journey depending on specific criteria in the JO journey. Is this possible using the 'Jump' action?

Hi, I'm a little bit lost about how manage the third party unsubscription. I have my external landing page for unsuscbribe profiles (info.myexternalunsub.com/Email-Preference-Center.html?&optout=true). So, I will create the message template in a journey and add "External opt out" type in Unsubscribe...

Hi, How do we exactly fetch the journey status (i.e., whether it is live, stopped, draft, etc) through the query service in AJO? What is the field name which should be called for fetching the status? I am trying to fetch all the live journeys but not able to find the field name through which I can f...

Can you tell me what is the reson of "INTERNAL" and "messageExecutionFailed" in Journey Report and wer are facing the issue 7 profile entered in the journey and it is showing that 9 Exited from Journey and 9 get failed