Adobe Journey Optimizer

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Adobe is excited to invite you to a unique opportunity to connect, learn, and be inspired by joining our upcoming product launch event this fall!   Adobe x Conversion Accelerator Tour   ️ September 30th, October 2nd, October 8th, October 14th 2025   1pm – 4pm (followed by networking and drinks un...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

We have an onboarding journey with multiple email steps. A series of 6 emails are sent after some delay times between them which we have set up already.We also want to include one more email that can be sent anytime they receive their offers during this onboarding phase. For that we made an audience...

Hi There, I am having an issue that I kicked off one test email to send with one profile, but its action failed saying by the 24 hours reportError reasonErrorsNo email address found in profile1 That's strange because it's populated by looking via profile option with specific namespace and ID. My tho...

Why is this feature important to you?Loosing email subscribers is a threat to every marketing program. This is why we should assure opt-out requests are gathered where recipients actually still like to receive emails. But this happens when content filters / spam filters analyze URLs in our emails. T...

Hello all,I kindly need your support on the correct syntax & functions to be used on a Wait node (Custom)I'm required to wait until X days before a dynamic dateExample:End Date = 2025-02-10T18:00:00ZX = 2 daysCalculated datetime from Custom wait = 2025-02-08T18:00:00ZCould you help me with the corre...

January '25 Release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   Customer Journey Analytics templates: You now have the option to enhance your Journey Optimizer reports by leveraging Customer Journey Analytics templates. This new ...

Hi, I have a fair understanding of how the tracking links work in AJO. Just trying to find adobe document that explains how it works under the hood? Especially, where does AJO keep the original URL? is it in the tracking URL? If yes then is it encoded/encrypted. This is the level of detail I am look...

Hello Journey Optimizer Community, We’d love to hear from you! Your experience and feedback matter to us, and we’re inviting you to participate in the Adobe Journey Optimizer Adoption Survey to help make your Journey Optimizer experience even better for you. Whether you’ve been using Journey Optimiz...

Hi there, I’m currently creating a few offers for our client and wanted to clarify the difference between Rules and Audience.If you could explain the key differences with some examples, particularly highlighting situations where one would be more appropriate than the other, it would be really helpfu...

Description - while in emails you have bcc functionality that allow the company to have a copy of the exact message sent to the client , in push and sms there isn't a way to do that Why is this feature important to you - we work with insurance and banks and it really necessary to have copy of the en...

I have sent test emails to four profiles, but only one test profile is receiving the test email in Adobe Journey Optimizer. All four profiles are test profiles. I am doing this from the Sandbox. Some (but not all) received the test emails after several hours.