Product Communities

When our instance was set up back at the start of 2023, we requested a custom de-dupe based on first name, last name, email address. All three fields have to match otherwise a new record is created. We have an API integration with our CRM. Any newly created or updated records are batched into a CSV which is sent via the API to be absorbed by Marketo. At around the start of February, I noticed that leads with the same email address, but different names were no longer matching for an update, instead, the names were being overwritten (in some cases actually creating duplicates).Does anyone have any idea what might have happened to cause this? It has to be at the Marketo end, as we are not doing any matching, the API is just sending up a CSV.I have a ticket open, but support have suggested the issue is with our CRM. This simply cannot be the case.

Hi Workfront Community :)  I am looking for any recommendations and tips on how you collaborate in Workfront with outside/external agencies. We currently have out agency users set up as external and I want to explore options to make our process more collaborative and have to rely less on email communication. Thank you!

Hi everyone,I’m working on evolving how we structure campaigns in Workfront, and I’d love to learn how other marketing and creative teams are handling this—especially when campaigns include multiple deliverables with different workflows and timelines.  Our Current SetupToday, we structure things like this:A requester submits a campaign request Our PM team converts that into an active project using a campaign project template Within that campaign project, we include a task directing the requester (usually a marketing lead) to: → Use the Requests section of the campaign project to submit individual deliverable requests (this is how we link everything) which are then converted into separate projects with unique production + review tasks.For example, an event campaign might include deliverable requests for:Save the Date Email  Save the Date Social Post-Event Email Post-Event Social Print Landing pageChallengeDeliverables don’t always start at the same time or get defined upfront Some can b

Hi Community! I am writing seeking for help to set up a web channel in AJO. Use case: We are a university trying to personalize a banner in a student’s logged-in area using AJO. The desired journey is expected to read an audience from RTCDP and display the selected banner. Banners are only available on a specific page path, which looks like this:http://www.domain.com/student/{{program_type}}/{{program_id}} All other platform services are displayed on pages with additional routes, such as:http://www.domain.com/student/{{program_type}}/{{program_id}}/serviceshttp://www.domain.com/student/{{program_type}}/{{program_id}}/paymentshttp://www.domain.com/student/{{program_type}}/{{program_id}}/academic_progress Note that banners should not be displayed on these platform service pages (i.e., URLs with additional path segments). Given this, is there a way to configure a banner using the Web Channel in AJO?I am wondering if we could achieve this directly using the available settings. Wildcard mat

Hi. I am having a problem with arrays in profile attributes and need guidance.I am performing a proof of concept of arrays on profile attributes applying mapping functions. I have an XDM Individual Profile schema that, among its fields, there is an array of strings. In the same way, I have a dataset based on that schema.I am using the Local File Upload source to upload CSV files. I have the following CSV files:test1.csvID_CLIENTE_CORE, ARRAY T0000000001, Hellotest2.csvID_CLIENTE_CORE, ARRAY T0000000001, FriendWhen it comes to mapping, I create a calculated field as follows:upsert_array_append(to_array(false, ARRAY)) Let me explain why I use these mapping functions:to_array(value): This function converts a string, for example 'Hello', into an array. This causes 'Hello' to become ['Hello']. [1]upsert_array_append(value): This function, in theory and following the Data Prep documentation, adds all elements of the full input array to the end of the array in Profile. This generates, in

Some of our authors reporting intermittent issue (like once a month per user behavior) while authoring pages in our internal prod author.Issue is that they are not able to save component dialogs in middle of authoring work even though they are able to login and navigate through pages. They get error failed to submit form. Upon clearing cache for all time and logging in again only is fixing this issue. Same time they are able to edit and save using other browser.upon checking HAR file we see that the csrf token request is giving 403 response (I think only post calls are not getting authenticated) and on further checking their login-token cookie is missing in the browser. This issue is not getting solved until they clear cache for all time and force login back.Is there any reason why the login-token OOTB cookie get dropped or not being set for a logged in session (even though the user is logged in and can navigate through pages and even can see component edit dialogs)?Below are some log

Hi,In the pref center form in Marketo, there are 22 different client interests (like events, webinars, newsletters…..) which is in checkbox(boolean). Inorder to make it bidirectional, we tried the normal procedure which is creating 22 sfdc custom fields and mapping it with marketo for bidirectional flow)Is there any other way other than this approach (instead of creation 22 individual custom fields), kindly share your thoughts.Thanks!

Hi everyone,I’m trying to configure a Streaming Destination in Adobe Experience Platform (AEP) using OAuth 2 Client Credentials, but I’m consistently getting the following error:“Error creating connection – Authentication failed. Check your credentials and try again.” Configuration Details used: Access Token URL:https://ims-na1.adobelogin.com/ims/token Client ID / Client Secret: Generated from Adobe Developer Console (OAuth Server-to-Server project with AEP API added) Client Credentials Type tried: Basic Authorization Client Credentials in Body How do I use these details in the access token? The documentation says that the URL can have only one query parameter.  Grant Type:client_credentials Scopes used:openid,AdobeID,read_organizations,additional_info.projectedProductContext  Documentation details:HTTP API connection | Adobe Experience PlatformError seen: Tried below Access token URLs:https://ims-na1.adobelogin.com/ims/token/v2 https://ims-na1.adobelogin.com/ims/token/v

My understanding is that the record deletion feature is mainly for cleanup of anonymous/test data and CCPA (privacy service) is for deleting opt out of sale, or user's personal data, but do both options functionally achieve the same result?Here’s my scenario:I accidentally deleted a test record using a CCPA request.The record was a merged profile with 3 identities: SSID (primary key), ECID, and phone.After the CCPA deletion (based on phone), the record no longer had the phone number as an identifier. At the profile level, I only saw SSID and ECID. This is what I was expecting.Later, I ingested a new phone number against the SSID (primary key).Expectation: The phone number should again appear as an identifier at the profile level.Issue: The dataset has phone defined as an identifier, but the new phone number is not showing up as an identifier under the profile.Could this behavior be related to the earlier CCPA deletion? nnakirikanti, Tof_Jossic,NimashaJaincan you please h

Hi all,We have a lot of projects where assignments change often and sometimes entire teams are changed on a project, and thus people are unassigned tasks and others are reassigned. The challenge we’re facing is that when users are no longer assigned to tasks in a project, they remain in the “people” section (projectUsers), so the project still shows up in their dashboards and reports. I thought I saw a scenario to remove users from the projectUsers when no tasks were assigned to them in that project, but I can’t find anything now and I’m having a tough time working through my own scenario for this. Has anybody created a scenario to do this and would be willing to share your blueprint? Thanks!-Steven

Hello Everyone, We have observed an inconsistency between the Content Fragment Editor and the Universal Editor regarding enforcement of Content Fragment model constraints.A multi-value field  in our Content Fragment model is configured with Maximum number of items = 3.In the Content Fragment Editor, this constraint is respected and authors are prevented from adding more than three entries. In the Universal Editor, the same field allows adding a fourth item, and the value is persisted without any validation error. After saving from the Universal Editor, reopening the fragment shows all four values stored in the repository.This suggests that the Universal Editor does not currently enforce the max items constraint defined in the Content Fragment model.Please confirm:Whether this behavior is expected or a known issue If there are plans to align Universal Editor validation with Content Fragment model constraints Whether any server-side validation or configuration is recommended to prevent t

Hi, To resolve "Deprecated Service User Mapping Detected", I created the following file under the osgiconf of the ui.config"org.apache.sling.serviceusermapping.impl.ServiceUserMapperImpl.amended.cfg.json"Following are its sample content. {   "user.mapping": [        "com.adobe.acs.acs-aem-commons-bundle:twitter-updater=[serviceuser--com.adobe.acs.acs-aem-commons-bundle--twitter-updater]",         "aem-precompiled-scripts:scene7-asset-reader-service=[serviceuser--aem-precompiled-scripts--scene7-asset-reader-service]"     ]}Does it look good to resolve the "Deprecated Service User Mapping Detected"? Or is there anything more to do?  

We have a large number of emails that we’d like to archive or unapprove to avoid accidental sends. Is there functionality in Marketo to do that?  Also, is there functionality to set emails to expire approval after a particular period of time or can you use a workflow to do that?  Thanks in advance for any insights!

Is there a way to use Send time optimization in Marketo?

Hi in CJA text component https://experienceleague.adobe.com/en/docs/analytics-platform/using/cja-workspace/visualizations/text is there any way to add values from components ie such as todays date or is it only all static text cheersdaven

Adobe Summit has always been about more than sessions - it’s about connection. The ideas sparked in sessions come alive through conversations with other attendees who are solving similar challenges, exploring new strategies, and pushing boundaries in their organizations. This year, we’re making it even easier to connect with other customers in attendance -whether you’re looking to network across solutions or dive deep with the Workfront community: 🌐 Option 1: Join the Official Adobe Summit Discussion Group (All Attendees)The official Summit Discussion Group is now live in the Experience League Community and it’s your go-to hub for connecting with the broader Summit audience across ALL Adobe solutions. This space is designed to extend Summit beyond the event itself, creating a shared experience that starts now and continues long after the conference ends. Inside the group, you can:Start networking with other attendees before you arrive Plan your Summit schedule and prioritize sessions

We have two custom actions in our journey. Based on these custom actions we personalize content in our channels.Eg:ProductCustomActionv1 and PriceCustomActionv1According to the setup, we first call ProductCustomActionv1 and then use the information in ProductCustomActionv1 to call PriceCustomActionv1 to find out the price and we use the price information in our channel(sms and email).Now if something changes in ProductCustomActionv1 and we created a new version ProductCustomActionv2 now we have to go manually to all steps within our journey to change the custom action reference. Instead if there is a custom action alias reference that is possible to set within the journey custom action configuration. then we don’t have to change anything within our journey.for ex: ProductCustomActionv1 is set with an alias pdtCustomAction, any new custom action I create I will also give the same alias then all the references of the custom action within the journey would automatically resolve. Please re

In my DSN (Adobe demo environment) I see such a field which can digest the asset directly from AEM Assets. However that field is a typical string. How to set up such field which can digest assets from AEM Assets?  

Hi AEP Community, Greetings! How much time does it take for profile attributes to sync in the profile store when ingestion type is streaming?I had the idea that, all profile attributes that is either ingested as batch ingestion or streaming ingestion (from a true streaming source), then it takes about 24 hours or 24+ for the values to be synced in the profile store and only then we could create segments. Is my understanding correct? or does streaming ingestion helps with profile attributes being updates in under few minutes and the audiences would qualify in under few mins? Thanks,Sambit

Hi, I’m trying to setup a daily dataflow from AEP to an SFTP using Destinations in AEP. I’ve setup the SFTP destination and have been able to connect to it successfully, but keep getting the following error:Unable to create directory for path sftp/SFTP_220260324_120519/part-00000-tid-2776579317160816273-5bb6a03a-8b4a-46fc-8fca-d3f38be573b0-1414191-1-c000.json.gz with the parameters flowId=9a432588-4c13-442c-85c0-9b968c07a5c3 datasetId=65aefbff544b412c9f33e273 flowRunId=d9568853-f592-4361-9b08-df20bb1db29f. The error message returned by the destination is Can't make directory for path "sftp" under "/".. Please verify that you have the necessary permission to perform the operation to the destination and the path is correct. We’re aiming to have the file upload to the root folder under the SFTP, and have confirmed that AEP has all of the necessary permissions to read and write the root folder in SFTP, but are still encountering this error. Has anyone encountered a similar issue in the pas

Hey All,Need your expert opinion on an Adobe Target + AEM Cloud setup.Currently, our AEM homepage is built using a single layout container (all components inside it). Because of this, Target (VEC) sees it as one DOM block, making it difficult to: 1. Reorder components 2. Inject experience fragments 3. Run personalisation without custom JS We are considering a few approaches - 1. mBox container for injection 2. Custom JS to reorder components 3. Nested layout containers (split page into sections) 4. Converting sections/components into Experience FragmentsAdditionally, we have three different user types, where the homepage content varies based on the user. One approach I am considering is to create user-specific content as Experience Fragments, export them to Target, and let Target handle the personalisation. On the AEM side, I would provide designated containers on the homepage where Target can inject the relevant content.From an Adobe best practices perspective, what would you recommen