Product Communities

Description - We need approval process in more detailed way instead of simple way like the current limited availability. We want to choose the approval policy during approval process or select the user directly from approval process. Why is this feature important to you - We have 4eye check in our organization where it will be assigned to specific person, it will record as log as well. so it is important for us.How would you like the feature to work - Expect to select the user directly during the request approval process instead of approval policy. otherwise, we need option to select the approval policy if we can create more than one in the backendCurrent Behaviour - Based on approval policy for a whole sandbox, it will process the approval process.   

Description -We use a specific naming convention for our Journeys and Messages.   Based on these, we can quickly determine if this is an offer or if it's an update.     We want to be able to cap the number of offers sent to a customer but not the number of updates sent.  As such, we need to be able to set the Caps based on our naming, not just if this is an marketing or transactional email.   Why is this feature important to you -We cannot scale decentralized marketing without these types of guardrails.   Current Behaviour -  can only cap based on marketing or transactional emails.

Description -In AEP/AJO we can see the events on the customer profile, however it would be beneficial to be able to see just summary of specific event types.  Why is this feature important to you -Need to see a summary of the customers email experience within the AJO tool. How would you like the feature to work -1) Either an additional tab, that shows all sent/delivered emails to a customer - with their open/click.  This would use the Journey & Message Name, with a link to view the journey. Current Behaviour -  only able to see a list of message feedback events in the profile, which does not include the journey names only the Journey IDs.  No Abiltiy to filter by event type, so just endless scrolling.

Description -Enable AJO to perform email content generation from a template without needing to also deliver this email directly, enabling use of the AJO templating when interfacing with third part APIs to deliver content. Why is this feature important to you -Lack of support for attachments in AJO means these emails must flow via a third party (eg InfoBip).  Having the option to generate email body content from templates using content fragments and conditional content would enable all our personalisation and content activities to remain within AJO but with the delivery and attachment handling handed off to a third party. How would you like the feature to work -A variant of the Email action should be available which generates email body content and stores it in a variable which can later be used in another action to pass to the third party API. Current Behaviour -Templates can be extracted from AJO by other platforms however this is the "raw" template with references

currently there is only way to subscribe to a subscription list via landing page.  Subscription list is a powerful feature that AJO offer but it's hindered by limiting it's ability only for landing page use cases. My suggestion it to enable the update activity in journey to use subscription list to subscribe from journey and also to have a history of tracking when a profile unsubscribed from list and when a profile subscribed, the trail will help us debugging and have a tracking details to help on prod issues like accidental un subscriptions from landing pages. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/subscription-list 

DescriptionWhen setting up transactional campaigns for sending out transactional emails containing contextual data, it is currently not possible to simulate the email with contextual data. That means that if a receipt is made up from contextual data points, we will have to simulate the final email by sending in API calls. That is an issue when changing something in an email that is already live, since our only option to test it is to then hope for the best, set it live and see how it looks. Instead we "could" copy the campaign to test an entirely new campaign, but that seems kind of overkill if we are simply aiming to making small adjustments to the live receipt.  Why is this feature important to youThe workflow of making changes to a live transactional email with contextual data and testing those changes is very heavy and time consuming. How would you like the feature to workWould like to be able to modify an existing live transactional campaign containing contextual da

We are missing some kind of feedback from the system after uploaded a list with the list upload feature. It would be nice to know how many rows has been uploaded (number of customers) had there been any rowns declined in the process, how many of the uploaded customer match a row in AJO. This is imported to know because we want to know if there is any ban data in the list, or if there of any reason is a mismatch between list and customers - and can then explore why. Today there is non feedback given. The feedback could be given in a popup or a report window after the import is done, and/or it can be sent be email. We have little or no control of what happens with the data vi import. 

To day we are facing a challenge with the audience threshold. Many audiences is created to be used in offers and Journeys in an AdHoc activity, and is not deleted and not set as inactive. Why is it like that, maybe because it is a to manual routine to remember from day to day. And it could also bee some amount of work if the activity is high every month - remember all audiences been used and who do inactivate or not. To save time and have better control over the audiences in use, and keep us under the threshold we have been looking for a new feature. What if there has been a possibility to set a "end data" when you create a audience (optional) . This date can then be set to be after your activity has ended, and the audiences that shall not be used anymore at this time is automatically set to inactive. This will save time for the users and it will save pressure in the system - by having more audiences in an inactive status. 

Description -In case we need to stop and restart journeys due to e.g. issues there are profiles which were left out. We need to find a way to process these profiles and get them included in the journey afterwards because they will not be selected by the audience anymore due to the chosen criterias.Why is this feature important to you -Otherwise we will miss profiles/customer in the journey and therefore the chance to contact them. This will crash their whole customer life cycle.How would you like the feature to work -Have the possibilty to include an audience as a kind of one time import.Current Behaviour -We need to create a copy of the journey with an adjusted audience and let it run only once. 

Description -We have several dashboards. We want to see aggregated report of campaign, journeys and failed jobs for all sandboxes in one page. Why is this feature important to you -For efficiencyHow would you like the feature to work -One dashboard what will show following information:1. Number of journeys per dashboards with nameLast execution of the Journey with number of persons selected2. Number of campaigns per dashboards with nameLast execution of the campaigns with number of persons selectedAll failed jobsCurrent Behavior: Only overview page of journey with limited option. It does not even option of selecting time. Furthermore, it is just per sandbox.  

Description - Please add the ability to add a superscript tag in the Text Block editor in the AJO Template Authoring tool. This will allow us to reference dislaimer copy in the fine print of the email up in the body without having to break the content block into a HTML block which loses all of the GUI flexibility of a test blockWhy is this feature important to you - We use this super script tag consistent i n all of our emails to reference fine print in the disclaimerHow would you like the feature to work - A tag selection in the style bar like the bold or italicCurrent Behaviour - there is no GUI support for Super script

Description -This ability to create an audience and exclude anyone with an email on the master suppression list Why is this feature important to you:Allows accurate counts for email campaigns  How would you like the feature to work:1) ability to create an audience that could be added as an exclusion OR exported for source system clean up.   Current Behaviour - Not possible.

In the reporting tool I would like to be able to see witch Live Journeys that has zero send out on a daily basis. We can then easily see witch Journeys that has no activity - and can probably bee closed or Archived. This mot be done manually since there can be Always on Journeys that in some days has count like zero. and that is normal. But this report can fast tell us what we can delete or archive - and save server resources..

Description - Expansion of Object Level Access Control (OLAC) to the type of campaign which can be created in Adobe Journey Optimizer Why is this feature important to you - End users creating campaign in AJO will have different surfaces which they can interface with and perform campaigns against. How would you like the feature to work - Ability to expand OLAC to include AJO > Campaigns > Code base, DM, EM, in App, Push, SMS, or web. Current Behaviour - Object Level Access Control (OLAC) only grants permissions to all types of campaigns.

Description - Ability to choose an attribute from a lookup table that has a relationship defined with profile attributes within data sources Why is this feature important to you - This will significantly reduce data storage size as the same information is not repeated in the underlying schema and data records, and enables more personalization flexibility when dealing with custom actions. How would you like the feature to work - Similar to the May 2024 Release,  allow for lookup tables to be configurable & retrievable in data sources, and can be used in advanced expressions & custom actions. Current Behaviour - Doesn't allow using lookup features.

Description - Given AJO developers that ability to quickly retarget profiles that were either mistakenly missed / went to the wrong path / errored out due to human errors like wrong rules set in conditions or vice versa, exclude customers who received xyz notifications from AJO already.  Why is this feature important to you - Human mistakes happen and teams often need to respond quickly to them. It would be super helpful to quickly identify those who were targeted, went to a specific path by mistake, or even exclude those who were targeted, so business can quickly recoup loss sales or communications. How would you like the feature to work - Some sort of querying / ability to define rules for retargeting Current Behaviour - It seems like building a segment and waiting 24 hours to be used is the only way, which often times marketing / leadership team is not happy with the wait time. 

Description Custom Action in a Journey that triggers a notification event     Why is this feature important to you When an email is sent to a specific audience group, I want to send a notification to the Sales rep (On customer profile0 immediately to set up a call or follow up action. The ability to create a custom action would be great.     How would you like the feature to work -I want to be able to build this custom action in AJO by our admin team so that users can drag this into a journey.  When a customer profile moves through the stages in the journey it will pass through this action, which will trigger a notification to a preset email.   Ideally when building the custom action, I would be able to set up the conditions that if Rep ID = X then sent corresponding Rep email address.  The notification could be a basic  email that lets rep know that customer with Customer ID has reached a specific stage&nb

For activation from a customer journey, policies can be applied to respect privacy and consent limitations. Currently policies cannot be applied to Offer Decisioning which means you have to include these limitations into Offer eligibility rules or decision parameters for example. It should be possible to apply policies to Offer Decisionig as it can be applied to other activations in Customer Journeys.Not being able to apply privacy and consent limitations as a policy for Offer Decisioning increases the risk of not being compliant.

In the customer profile UI there is currently no possibility to quickly check Offer Rankings or Decisions (for all active Offers). It should be possible in the customer profile UI to check the Ranking of Offers and results of Offer Decisionings.Operational efficiency when performing testing or investigation tasks required for a customer inquiry.

Description: We would like to define our own customer alerts in the UI for specific audiences and journeys.Why is this feature important to you: Due to lack of proper monitoring in AJO itself we often miss issues in audiences where they either increase or decrease quickly and we are then at the risk of sending campaigns to the wrong customers. As we're a big company, with many active segments, journeys and offers it's impossible for us to manually monitor everything all the time.How would you like the feature to work: We can define a custom alert which for selected segments (ex: A, B & D). At what % of discrepancy it should send an alert (ex. +/- 15%) and then an email is sent to a selected list of users X,Y,Z.Current Behaviour: There is no feature to have custom alerts for audiences.Extra bonus feature: If the alert could also include an automatic pause of any journey or offer that use the selected audience.

Currently we are using AJO email action to send out emails and we also have a custom action to log the AJO email activities through a custom action into a custom contact history table for our own reporting and tracking purposes. Right now we have to manually find the messageId for the specific email activity and enter that hardcoded value into the custom action configuration. This is time consuming. Also when we need to duplicate the journey, the messageId in the journey copy changes, and then we need to reconfigure it. Ideally, we would like to see messageId and other message related attributes such as messageName be variables in the interface we can pull in to use through custom actions. If there are multiple email messages in a journey, perhaps multiple email messageId available for pulling or at least the latest email messageId should be available.  

We right now have a scenario where journey is used to debug AEP segment. AEP segment can often have a lot of targeting criteria. Often times when the count is off, it is very hard to pin point which criteria is causing the issue and which criteria there may be an underlying data issue. So a journey is created for this "waterfall count" purpose. It starts with a Read Segment that references the segment to be debugged and it is followed by a series of conditions and each condition is using a specific targeting criteria. After the journey is published, we can then see counts through journey reporting for each step. This type of journey we often need to run again and again. Currently we need to duplicate journey and rerun it after it first ran.  So we ideally are seeking a solution to be able to run a journey again and again for this purpose without having to recreate a journey. Perhaps something like "test run/soft launch" that is different from the "publish" concept.  And

Hi Team,We are not able to change the timezone when we are trying to schedule a campaign at a particular time and date.The timezone is being considered of the user and there is no option to change this in order to send a PN to the customers based on their local time. Sending a PN as per the customers local time zone is a feature available in the journeys but are not available in campaigns.  Steps to reproduce: 1. Go to the AJO platform in the AEP dashboard.2. Click on Campaigns from the left side panel in the Journey Management List. 3. Click on create a new campaign 4. Click on Scheduled Push Notification Campaign 5. select the appropriate app surface6. Now click on create in the top right corner 7. Now scroll down and go to the Schedule section. 8. Select the on a specific date and time option in the schedule section 9. Try to change the time zone, and you won't be able to change it.

Description -Why is this feature important to you - currently we are seeing certain journey steps show up either multiple times or blank when we are querying for journey steps in a journey run and for more accurate reporting methods it would be great if this feature can be updated as it didn't use to be like thisHow would you like the feature to work - ideally features like a wait time should only show up once in a step event and the timeout branch should behave just like how any other node does.Current Behavior - As of now a wait time shows up twice when querying for journey step events (once for wait start and once for wait end) and time outs on an audience qualification have an additional blank node show up in step events for no reason.

Description -Why is this feature important to you -  sending sms in weekend to client is really not acceptable , emails send during weekend are tend to be ignored How would you like the feature to work - i suggest to put this configuration on the surface of the sms/email then when you using this action on the journey , the message will wait until the first working day. i suggest like "outlook" , define global working days .Current Behaviour - for now , each time i need to spilt the action like this https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/send-emails-only-on-weekdays/m-p/606658#M602and i need to do it on every action on every journey this is very cumbersome and make the journey unreadable while if i have it on the surface level i can choose if this message will use that surface and avoid sending on weekends . then i can reuse this surface in all of my journeys but define it in one place. i would like to add also calendar with holi