Previews & Renditions Not Showing Correct Images

Forum|Forum|2 years ago
August 18, 2023
1 reply
1901 views

Hi all,

Some of my previews are not showing up correctly when I'm looking through pdf files in AEM. There are a handful where the icons show either a blank image or an image with a pixelated bar at the top and a white to gray gradient. The files looks normal once I download and open them on my desktop. But when I download the file as a rendition, the files appear just as they do in the preview.

Any ideas on what may be causing this or how to resolve it? I need to be able to audit my files in AEM without taking up so much storage on my desktop through downloads.

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Best answer by Saravanan_Dharmaraj

@morganme1 Could you re-run DAM Update Asset workflow on one of this asset and see if its fixing the issue? Also please tail the logs while running to see if any process failed in the WF which generated this rendition.

Saravanan_Dharmaraj

Accepted solution

Community Advisor

@morganme1 Could you re-run DAM Update Asset workflow on one of this asset and see if its fixing the issue? Also please tail the logs while running to see if any process failed in the WF which generated this rendition.

M

MorganMe1Author

Level 2

This worked! Thank you for your help!

kautuk_sahni

Community Manager

@morganme1 We hope you found the AEM community valuable. We anticipate your return as either a learner or a contributor. The community benefits from SMEs like you. Please ask your AEM peers to join and contribute. Happy AEM learning!

Kautuk Sahni

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