Product Communities

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring

I’m trying to find out and analyze users who engaged with a specific campaign (e.g., clicked on the CTA in email and visited website landing page) but didn’t buy immediately - instead, they made a purchase in a subsequent session. How can I build a segment in Adobe Analytics to capture this behavior across visits? Ideally, I want to isolate users who visited the landing page by clicking the CTA button which has a tracking code and then later made the purchase in a second visit which is not in the same session. Is this even possible to track it in adobe analytics?Thanks in advance!

There are some external links which don't have .html extension but they are opening fine in chrome and edge browser, when they are authored in AEM components like RTE, linkchecker is making GET call and marking that link as invalid because it doesn't have .html extension. Now it is showing like broken link on pages. My question - is there anyway to bypass html extension check in aem external link checker using config settings ? or we would require custom linkchecker. Do we need any dispatcher changes to achieve this? Expected outcome- Even I author external link without .html or any other extension it should open. 

Hi all,Has anyone experienced an issue where a required multiselect dropdown field in a custom form fails to save selected values when it's shown conditionally (e.g., only appears when another field = “Yes”)?In my case:Field A = Yes → reveals Field B (multiselect dropdown)I select values in Field BAfter submitting the request, Field B appears blank, as if nothing was selected even though it's marked requiredOther required fields are saving correctly, and the logic to show Field B works it just doesn't retain the selected values after submission.Any insights or recommendations on how to address this issue would be greatly appreciated. Thank you!

I am using the below to pull some data into a Task report from data on the Project custom form. This was previously in a calculated field but as I need this data to be readily refreshed, without being prompted, I have moved it to the column. What I am now unable to do is sort or group on this data. I tried adding a line for sorting but it hasn't worked. Does anyone know what could get this working?displayname=Bet Content Task - Start Time & Date valueexpression=IF(CONTAINS("1",{name}),{project}.{DE:UKI - Bet Offer 1 Banner Live Start Date & Time},IF(CONTAINS("2",{name}),{project}.{DE:UKI - Bet Offer 2 Banner Live Start Date & Time},IF(CONTAINS("3",{name}),{project}.{DE:UKI - Bet offer 3 Banner Live Start Date and Time}, IF(CONTAINS("4",{name}),{project}.{DE:UKI - Bet Offer 4 Banner Live Start Date & Time}, IF(CONTAINS("5",{name}),{project}.{DE:UKI - Bet Offer 5 Banner Live Date & Time}, IF(CONTAINS("6",{name}),{project}.{DE:UKI - Bet Offer 6 Banner Live Start Date

Hi Workfront Fam. I am looking to create a Fusion scenario that utilizes the number of decisions a user makes per month. We are able to view this information on reports in Workfront. Additionally, there is an API module called User Decisions in the unsupported API version (this would be perfect by the way). Do you know of a workaround to find the number of proof decisions a user makes in a month using Fusions? Do we have an idea when the User Decisions will be supported via API?  The goal of the scenario: utilizing user decisions to systemically track and adjust license level from light to contributor. 

I am attempting to submit GDPR request but the portal I use to do so (privacyui.cloud.adobe.io) no longer exists. I have confirmed that this is the data privacy portal Adobe advises using https://experienceleague.adobe.com/en/docs/audience-manager/user-guide/overview/data-privacy/data-privacy-requestsThis is quite concerning, as GDPR is time-sensitive.

Hi Community, Is there anyways I can query the journey properties like: 1. Journey Status 2. Journey Start/End Date 3. Journey Schedule etc Do we have any system datasets storing these values? If not, is there any way to retrieve this info, other than UI? Thanks,Anfal Thanks,Anfal

Hi Everyone, I usually create campaigns by duplicating past ones. But recently I noticed that, when I copy an existing campaign and try to edit it, I often see an old delivery still showing under General > Dashboard, and one workflow appears under 'Targeting and workflows' that I can’t edit, rename, or delete. Hitting save just throws an error.This issue has kind of forced me to recreate some campaigns from scratch. Has anyone else faced similar issue? Not sure why it happens or how to fix it. Please advise and guide.Thanks in advance!

Hi all, I was wondering if it's possible to request from Marketo Support a Workspace copy from a Marketo Production instance into a new Marketo sandbox? Similar to the instance copy (as mentioned on this Marketo docs page) except for a single Workspace to be copied across rather than the entire production instance. This is because of a huge, long standing Marketo production instance, where we don't want the entire instance to be copied over, just one Workspace which houses the main operations is ideal to copy across. I'm aware of the Import Program feature, in this scenario the one Workspace we'd like to copy across has dozens of operational programs. So it would be very time consuming to go down this route.Anyone know if this is possible to request? Thanks.

Does anyone know how to edit and rearrange the order of the audience/experience waterfall within an activity in the new UI?? Previously you could hold and drag them into a new order on the 'edit targeting' tab within the activity edit screen.

Hello.I am receiving a daily report in pdf format as a report builder for Adobe Analytics. Today, I received the report in Excel, not in pdf format. With the warning below"The transition to adobe acrobat format was not completed within 15 minutes. This resulted in the file being in its original format." Please help if you know how to improve the error below.Thank you.

We just launched a new site, but didn't change anything in Marketo. Now forms are duplicating and not submitting on our landing pages. Any insight as to why would be appreciated. Landing page: https://go.glia.com/02-2025-AMS-Webinar_Q2_Product_Update_Marketing-Activities---Test.html

Integrations in Adobe Campaign Quick links: Tuesday Tech Bytes Series 2023   Lets check out few Integrations of Adobe Campaign with Adobe Analytics, Adobe Experience Manager (AEM), Snowflake. Analytics Integration: Adobe Campaign can be integrated with Adobe Analytics to send all the utm parameters like no of clicks, no of opens, unique clicks, sent, total bounces, unsubscribes from the attributes and indicator values in the Adobe Campaign Schemas. Pre-requisites:  The Web Analytics connector add-on must be installed on your environment, through the dedicated package. Create the report suite and configure all the variables required in Adobe Analytics Get all the Variables and events information from the Adobe Analytics Team to map them into the Adobe Analytics External account. Now in Adobe Campaign Classic, Install the Integration with the Adobe Experience Cloud built-in package (Tools > Advanced > Import Package > Install a standard package > Select

Is there any release notes for AEM Designer 6.5.23? I am not seeing anything and there is an upgrade release available. Would be nice to know what the release is for. Thanks!

Hi everyone.I'm using Adobe Campaign Classic v8.5.2 and looking to provide clients with view-only access. They need to monitor campaign metrics – such as delivery performance, unsubscribes, and workflow status – but they don't necessarily need to have the access to edit, create, or delete any workflows or assets.Is there a way to configure such restricted access – possibly through operator roles or custom permissions?Appreciate any guidance. Thanks!

I have created a Calculated metric for a particular dimension using the function approximate distinct count. but the dimension count and the calculated metric do not match. jus wanted to check the reasons behind the same.    

After successfully using proof URL's in a report for well over a year, they suddenly stopped working yesterday for my users.They now come up with a message:You do not have permission to view this proof. Ask the proof owner to add you to the workflow.This is not practical in our 100's per day scenario, and has as I say been working fine.We've made no changes to Workfront or users and these are the same users that have been active over the past year enjoying this facility.Has something changed in Workfront ?

Hello, I'm following the guide to enable form core components (https://experienceleague.adobe.com/en/docs/experience-manager-65/content/forms/adaptive-forms-core-components/enable-adaptive-forms-core-components) MVN build works ok, but when I go and create a new Adaptive Form, I get the below error:Compilation errors in org/apache/sling/scripting/sightly/apps/myform/components/adaptiveForm/page/customheaderlibs__002e__html.java: Line 43, column 2006 : com.adobe.cq.forms.core.components.models.form.FormStructureParser cannot be resolved to a type I'm using the below versions in my pom.xml:<core.wcm.components.version>2.24.6</core.wcm.components.version> <core.forms.components.version>1.1.66</core.forms.components.version> <core.forms.components.af.version>1.1.66</core.forms.components.af.version> Thanks,David

I am trying to create a calculated field for a series of Tasks. If the Task name Contains the number "1" I need it to display a date from the Project custom form.I was able to return a True/False result using CONTAINS and I have been able to display the date without a condition but when combining the IF and CONTAINS functions I am getting no result.Here is my expression - can anyone help?IF(CONTAINS({name},"1"),{DE:UKI - Bet Offer 1 Banner Live Start Date & Time},"")

Hi Everyone,I’m looking for assistance with configuring Adobe Journey Optimizer (AJO) for in-app messaging in my React Native mobile app.I’ve started the configuration from scratch and followed these steps so far:Created a DataSet in AEP.Set up identity in AEP.Created a schema in Data Collection.Created a DataStream in Data Collection and added AEP as a service.Added the following extensions in the tag property: Adobe Experience Platform Edge Network, Adobe Journey Optimizer, AEP Assurance, Consent, and Identity.Configured the Adobe Experience Platform Edge Network extension.Configured the Adobe Journey Optimizer extension.Created a rule named 'lifecycle' with the events 'mobile core background and foreground,' and an action to 'Forward event to Edge Network' via the Adobe Experience Platform Edge Network.Created a new library in the publishing flow, added the changed resources, and saved it to the library.Copied the environment code snippets and implemented them in the Android app.In

Hello, We are currently doing A/B testing and are trying to determine if A/B emails are treated as 1 deployment or 2 in marketo?

Hi All , I am using latest aem-project-archetype to create project on mac book terminal. INFO] Executing META-INF/archetype-post-generate.groovy post-generation script [INFO] ------------------------------------------------------------------------ [INFO] BUILD FAILURE [INFO] ------------------------------------------------------------------------ [INFO] Total time: 2.011 s [INFO] Finished at: 2025-06-07T22:46:22-07:00 [INFO] ------------------------------------------------------------------------ [ERROR] Failed to execute goal org.apache.maven.plugins:maven-archetype-plugin:3.3.1:generate (default-cli) on project standalone-pom: startup failed: [ERROR] Script1.groovy: 2: unable to resolve class groovy.util.XmlSlurper [ERROR] @ line 2, column 1. [ERROR] import groovy.util.XmlSlurper [ERROR] ^ [ERROR] [ERROR] 1 error [ERROR] -> [Help 1] [ERROR] [ERROR] To see the full stack trace of the errors, re-run Maven with the -e switch. [ERROR] Re-run Maven using the -X

In my dialog I can add a container and will create a tab, but is it possible to put an select field with predefined icons to author select an icon to each tab created ?