Product Communities

Hi folks,We recently migrated our app's Adobe Analytics implementation from the legacy Adobe Mobile SDK to the newer Adobe Experience Platform (AEP) SDK.During testing, we observed a significant change in how visitor IDs are tracked. Previously, visitor identity was maintained using the AID (Analytics ID), whereas the AEP SDK now uses the MID (ECID).This has introduced a challenge in app update scenarios:Existing users have an AID from the previous SDK.After updating to the new version of the app, they are assigned a new MID.In the first call after the update, both the old AID and the new MID are passed together. (In some case we do observe that the AID is passed in all hits along with the MID)However, when analyzing the data for the test session, it appears that these are being counted as two separate unique visitors, resulting in a discrepancy in the unique visitor count for returning users. I came across Adobe documentation that explains how a similar issue is managed on the we

Hello Team,Is there any way to configure the number of days or use another method to automatically remove unused audiences?Example: If an audience has not been used for 60 days, it should be removed.

Hi Community,I have a website, TikMoneyCalc.com, which provides tools for tracking and calculating earnings. I would like to know how to integrate my site with Adobe Audience Manager to manage audience data effectively and leverage it for insights and segmentation.Could anyone guide me on the steps to:Set up data collection for visitor interactions on my site?Use Audience Manager to categorize visitors based on their usage patterns?Ensure seamless integration with my current analytics setup?Thank you in advance for your help!

Is it possible to enable capturing the Android id and IDFA using AEP Mobile SDK?

Hi Community,We have a request queue with a calculated field adding certain capacity points for certain requests:1. Creating New content for Sprint x has 2 points2. Updating existing content for Sprint x has 1 point3. Re-using existing content for Sprint x has 0 points.How do I set up a calculated field, that is adding up all the calculated fields from all incoming requests into one field to determine the capacity for sprint x?Thanks in advance

Hey there! We just launched a new campaign with event forwading. I tested the body of the event that I was going to be sending over thoroughly to ensure that it is correct, but when I actually published it, I'm seeing a 1% error rate.Of course 99% success is great - but I'm trying to diagnose what is wrong with these events to update my code and I'm not sure where to look to identify the issue. I've looked in the monitoring UI and all I get back is a 400 bad request, and my destination platform does not provide any useful feedback for what went wrong.Has anyone else ran into this issue? How did you diagnose the problem?Appreciate any insight here!

Hi Everyone,  We are looking for software that is a data enrichment tool and is integrated with Marketo that scans auto-reply emails and updates email address based on the information written in the auto-replies. 

EVENT CONCLUDED - Thanks for your questions!   Join us for this AMA on May 28th, 2025 from 9 AM PST to 10 AM PST, as our product expert Li Gao (@ligao) walks you the key benefits, best practices, and use cases for the Advanced BI Analytics reporting capabilities, coming soon to your Marketo Engage instance!   Advanced BI Analytics, formerly known as Revenue Explorer or Revenue Cycle Explorer, represents a significant evolution of the embedded custom reporting functionality within Marketo Engage. While maintaining compatibility with existing reporting data models, it now leverages the Snowflake data warehouse for enhanced performance and integrates embedded Power BI for a modern, intuitive, and interactive visualization experience. This advanced platform empowers users to uncover deeper insights, optimize performance, and create compelling data-driven narratives without requiring data engineering expertise or prolonged development cycles. Advanced BI Analytics is currently in

We have a meeting every week to discuss new photo and video projects with our studio team. We'd like use a WF report to automate creation of the agenda. I have a report that filters the requests and shows the needed data. I'd like to add a timeslot as a column in the report.  The first request entered each week should be assigned a 1pm timeslot. Each request after that is assigned the next timeslot in 15 minute increments. I am pretty good with report text mode and calculated fields. Has anyone done that before? 

Dear community, I was tasked with connecting Streaming Event Data into AEP using Kafka. I was following "This Link" (https://experienceleague.adobe.com/en/docs/platform-learn/tutorial-one-adobe/activation/rtcdpb2c/rtcdp26/ex2) "Link 2" (https://experienceleague.adobe.com/en/docs/platform-learn/tutorial-one-adobe/activation/rtcdpb2c/rtcdp26/ex3) and "Link 3" (https://experienceleague.adobe.com/en/docs/platform-learn/tutorial-one-adobe/activation/rtcdpb2c/rtcdp26/ex4). The first time I completed all these three links, I was able to finsih the exercise. The nex day, I was following the same steps and I was able to achieve the same results. However, one day when I try to access the connection, I was following the exact same steps but I ran into some errors. The following three steps what I have been using everytime I wants to restart Kafka connection each day. 1. bin/zookeeper-server-start.sh config/zookeeper.properties ( in "This Link" or 2.6.2)2. bin/kafka-server

Hi everyone, We are currently trying to export datasets from AEP to SFTP server and data landing zone. However, we don’t have the option to select CSV as a file type during export. Are there any alternative solutions or approaches we can take to ensure the data is exported in CSV format? Currently we have options to share the files in JSON or parquet format, but we want to send the files in CSV format. Is it possible to request CSV support as a feature from AEP, if it’s not currently available? Thanks!

Hello all,I am planning to obtain the Adobe Workfront certification and have noticed that there have been recent changes to the certification portal.Could anyone tell me The updated process for registering for the Adobe Workfront certification exam and available resources or study materials to aid in exam preparationAny guidance or shared experiences would be greatly appreciated!

I have implemented  multi-field  in content fragment and it working and there is no any issue.Also, Implementing nested multi-field but somehow it is working but not working fully. Values are getting save at backend but when i open the content fragment there are no auto value rendering in CF.Has anyone implemented it or written JS code for the same . Please let me know. Thank You..!!

I have a contact that unsubscribed from our emails multiple times, however they would still receive marketing emails (I can confirm that the emails sent after they unsubscribed were not operational/transactional). Any idea why the unsubscribe status isn't working in this case? I also manually unsubscribed them on 5/7, and when I looked in their account today the were back to being subscribed. So I manually unsubscribed them again. 

Hello,Can we add the UTM Parameter utm_content to a URL of  a particular email instead of adding it to the Channel Surface, since I want the above UTM Parameter to appear in the URL where I have added this parameter?

Hello, We are trying to get iPhone model and generation details for example 'Apple iPhone Pro Max 15.' Reports now show above 97% of devices bucketed as 'Apple iPhone' and the rest do have the 'Apple iPhone Pro Max 15' level of detail but 0.2% per row listing a device. Is this something which will only work if 'Use device to lookup for the following information' is checked and user agent disabled? any extra steps on mapping? Also looks like Adobe relies on DeviceAtlas, is this something that is already included in Adobe Analytics or a subscription needs to be bought separately?   Thanks, R

I am creating an internal reference number using the CONCAT function and the date forms part of this. I need to convert a Custom Date field into an all numerical format of YYYY/MM/DD. If this is possible in a Calculated Field in a Custom Form this would great for any help!

We are actively trying to manage the burgeoning number of audiences in AEP and then "downstream" in Campaign v8. I've been told to "expire" any no-longer-necessary audiences in both tools, but I'm not sure how to do this.

Hi Team, For a journey consisting multiple emails we are observing that on a particular day we are seeing a significant bump in number of clicks in email, but followed by no clicks for next 4-5 days. The profiles enter journey on a daily basis so it should not be happening, we should be observing certain number of clicks everyday. Can you please guide on what could be the reason. Thanks

Hello,  I have a client that has 100K unique (1x use only) Coupon Codes to 100K profiles. We only want to append 1 unique coupon code  to a profile. No 1 coupon code should exist across more than 1 profile; it should be a 1:1 append.  How can I accomplish this in AJO since they don't have a Coupon Management component?  Please advise

Hi , i have restriction of accessbleif on atrribute named as “abc” , now i want to use this fields value in js , how i can do it , i tried but its showing empty value for me in js but this attribute have actual values.

Hi, I have a front end JavaScript application, which needs to get data from a persistent query exposed at "https:wwwstage.companyx.com/graphql/execute.json/quizzes/quizone" Tried to make a fetch GET call to above url in front end javascript code, resulting in 500 CORS error.I enabled , CORS chrome plugin, but that did not help and still got 500 CORS issue. Note: I am able to see content fragments json , when I hit the url directly in a browser. I added below in vite.config.ts file, which resulted in http://localhost:4400/graphql/execute.json/quizzes/quizone , 404 error. export default defineConfig({ server: { proxy: { // Using the proxy instance '/graphql': { target: 'https://wwwstage.companyx.com', changeOrigin: true, }, }, }, }) Any ideas, why I am not able to hit GraphQL end point to do headless delivery of content and any ideas on work around. Thanks,Sree

We need to share some 5 video of 2 Gb each.But we got an error with no infomation ... (should be you file is more than 5GB)Anyway there is a way to inrease brand portal capacity to manage bigger files?Thankyou  

I have a few services that are not in the "active" state but "satisfied". Does this mean they are not working and also how to debug the issue causing it to be in satisfied?Error logs for these services only capture this 'ServiceEvent UNREGISTERING' 

We have implemented Adobe Analytics in my organization and we are currently in the process of rolling it out across the business and using it as our source of record for all things Analytics. One issue that has been raised though is that our overall traffic in Adobe Analytics is much higher than what we see in Google Analytics. We have found that the discrepancy is being driven mainly from our mobile application traffic, and solely within the Android operating system. While I understand that the collection methods differ slightly and there will always be a difference amongst platforms, I am trying to understand why that difference is SO large for the Android platform I took a look at a day's worth of data for Monday 7/31/23. For iOS mobile app traffic only -- I see users (unique visitors in adobe) and sessions (visits in adobe) are well within our tolerable delta with Adobe +3% and +5% on unique visitors & visits respectively:DatePlatform OS Unique Visitors (Users)&n