Observing irregularity in Clicks data

Question

Hi Team, For a journey consisting multiple emails we are observing that on a particular day we are seeing a significant bump in number of clicks in email, but followed by no clicks for next 4-5 days. The profiles enter journey on a daily basis so it should not be happening, we should be observing certain number of clicks everyday. Can you please guide on what could be the reason. Thanks

DavidKangni · Answer

Hi @hardikja3,

Check on my end and I don't see any issue with the reporting

Are you testing on Prod or Dev sandbox? I had a situation on Dev sandbox where I noticed tracking dataset hence reports have some latency but it was hours not days.

Few things you can check are:

tracking dataset is refreshing multiple time a day
email feedback dataset is refreshing
profile are entering the journey and get emails without being discarded or exited before the emails
crossed the send daily vs tracking

Thanks,

David

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