Product Communities

​@ParthaSarathy ,kindly help with below requirement in adobe campaign,The campaign needs to be executed twice a month (during the 1st and 3rd weeks) using one email template, and twice a month (during the 2nd and 4th weeks) using a different email template. Additionally, one template should be executed once every month during the 2nd week. 

Hi Team,We have a AJO journey where we are fetching some data like TEXT and HTML using a API call in a custom action and then using the variable fields like: {{{offerEmail.body.text}}} and {{{offerEmail.body.html}}} to populate the details in the HTML email.Its working fine if i use {{{offerEmail.body.html}}} but breaks if i use {{{offerEmail.body.text}}} like: Hi Customer/n/nHere is your test email/n/nClick Here.Hence i used HTML as its populates the partagraphs and the email looks good. Now the issue is that the API contains few API specific personalisations as well like: {{profile.person.name.firstName}}, {{profile.person.name.lastName}} and many more and while populating the content inside of the email body in AJO it does not open up to show the respective value but just shows the personalisation fields including the handle bar like: Hi {{profile.person.name.firstName}}Here is your test emailClick Here. Is there a way to get the values populate the values from the profile instead o

Web SDK sends to AEP such an event automatically:decisioning.propositionDisplayWhat is the easiest way to enrich such an event with Activity Name from Target?

Hi Community,I implemented predictive content in html template (not in editor with this code, in test all seems correct columns are displayed) <!-- COLUMN 1 --><div class="pred-col" style="display:inline-block;width:100%;max-width:300px;vertical-align:top;"><table role="presentation" border="0" cellpadding="0" cellspacing="0" width="100%" style="border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;"><tr><td align="center" valign="top" bgcolor="#F3F0EC" style="padding:0 8px 20px 8px;background-color:#F3F0EC;"><div class="mktoImg" mktoname="Recommended 1" id="predictive-1" mktolockimgsize="true" mktolockimgstyle="false"><a href="{{predictive.content:default=layout-6;position-1735365;categories-4761,4763}}" target="_blank" style="text-decoration:none;"><img src="{{predictive.image:default=layout-6;position-1735365;categories-4761,4763}}" data-mkto-predictive-preview-url="https://rtp-static.marketo.com/rtp/rcmd/layout/6/static_4.p

Hi there, Is it possible to use a combination of batch and streaming audiences in a single journey (noting - both use active on edge evaluation method). I have created a journey with the following:audience qualification based on a streaming audience using events Node checks if the member is part of a batch audience One hour wait  Node checks if member is part of a streaming audience Email Five day wait Node checks if the member is part of a batch audience. Will this journey reliably work with the combination of streaming and batch audiences? 

Hi all,I have recently gained access to the AJO feature ‘Optimize for AI Inbox’-feature for e-mails, which should make the text version of the e-mail optimized for an ai e-mail inbox, ultimately resulting in higher engagement. I find the feature super easy to use, and I like the use case as a simple step towards making our e-mail deliveries more AI-ready.A feature like this is very easy and interesting to perform a split test on, so I have already setup 2 separate split tests. Test 1: Bulk/One-off 50/50 split with around 50.000 customers in each treatment (Ecom sales e-mail)Result: No significance in either open rate or CTOR. Test 2:Always on survey/customer satisfaction e-mail. 50/50 split.Result: Low volume as of now, so too early to conclude. Disclaimer: I’m situated in Denmark (so are the customers from the test), and I’m aware of differences in european versions of email clients such as Gmail, where we don’t have full roll-out of the AI inbox feature yet. So I’m keen to hear from

I noticed that capping is not counter properly in Offer Decisioning. Which schema is responsible for that:1. ajo_inbound_activity_event_dataset2. ODE DecisionEventsDoes the event that the offer is displyed and clicked in Mobile SDK is generated automatically or manually? In order for the capping to work I need to include of these two datasets include in Datastreams (that is what Adobe support advised). However these two schemas has different structure then that specific for Mobile SDK?

I’m trying to set up a user on the publish instance to use as the author replication/transport user.  It looks like jcr:read, rep:write, jcr:versionManagement on say /content generally work well for replication.  However, if the page has Closed User Groups configured, I am running into the following error on the publish instance during replication:11.08.2026 18:21:57.678 *ERROR* [127.0.0.1 [1786486917674] POST /bin/receive HTTP/1.1] com.day.cq.replication.impl.servlets.ReplicationServlet Error during replication: The tree for /content/wknd/us/en/adventures/riverside-camping-australia/jcr:content does not existjava.lang.IllegalStateException: The tree for /content/wknd/us/en/adventures/riverside-camping-australia/jcr:content does not exist    at org.apache.jackrabbit.oak.core.MutableTree.beforeWrite(MutableTree.java:354) [org.apache.jackrabbit.oak-core:1.88.0]    at org.apache.jackrabbit.oak.core.MutableTree.setProperty(MutableTree.java:237) [org.apache.jackrabbit.oak-core:1.88.0]    at

When a specific report is loaded as a part of the dashboard it has different sorting compared to when i access the report directly. In particular, when loaded from dashboard, sorting by priority, descending creates this order: urgent, normal, low, high.When i click on the report from the dashboard, and just the single report loads i get the expected order: urgent, high, normal, low.i have tried removing report from dashboard, then adding again, creating a copy of the report, multiple report edits…Not sure why the display on the dashboard view is different.Thanks for the help.  

Is your loyalty program actually driving growth, or is it just... sitting there? A static points ledger that doesn't talk to the rest of your customer journey? Join our next Adobe Experience League Live session on AI-Powered Loyalty Orchestration with Adobe Journey Optimizer Loyalty, where we're digging into exactly this problem. Here's what my guests Keara Fausett, Daniel Vivas, and Tyler Hoguewill be showing: ✅ How AI can surface insights and recommend next moves for your marketers, automatically ✅ Building challenges that actually gamify customer behavior (and make rewards feel personal) ✅ Weaving loyalty messaging into the rest of your customer journey, instead of running it in a silo ✅ Connecting loyalty data to AJO's orchestration engine — without ripping out what you've already built📅 Wednesday, August 26th 🕑 2 PM PT If you've ever looked at your loyalty program and thought "there has to be a smarter way to do this", this session is for you. Come join us.Register now: https://

Dear Community,As a part of our DOI process, one of the triggers for ‘DOI Confirmation’ Smart campaign is ‘Email Click’ behaviour.Configured business flow is;customers fills a form on the website, receives a DOI confirmation Email, clicks the confirmation button, redirected to the Confirmation Landing Page, receives the target Email content based on the form fulfilment.In Marketo, either of the following triggers the execution of the DOI confirmation;Email Click () Fills out Form (on the DOI Confirmation LP) Web Page Visit (DOI Confirmation LP with PURL)This process works as expected for most of our customers, which means that Marketo can track and receive the Email Click behaviour. Whenever the required trigger is recorded, the corresponding smart campaign starts correctly, the DOI confirmation is documented, and the Marketing Suspended flag is removed. This process is up and running for about many years now. We have testedby deleting all the cookies in the test users’ browser and als

If you have just gotten access to Adobe CX Enterprise Coworker, one of the first questions is usually: where do I start? Rather than trying to come up with the perfect prompt, I would spend 15 minutes experimenting with a few different parts of Coworker. The goal isn’t to get something huge done right away. It’s to get a feel for what Coworker knows, how it works, and where it can actually help with the work you do. Here are five things I would try.  1. Ask Coworker what it can do for you Start with: “What can you help me do with the Adobe applications and capabilities available to me?” This is an easy way to get oriented without first having to figure out which product, feature, skill, or prompt you are supposed to use. You’ll get a much better sense of the range of things you can ask Coworker to do.  2. Ask about something you work with Next, pick something from your day-to-day work and ask about it. For example:  “Find the audiences related to [loyalty program] and summarize how the

How to track users journey from one page to next with the urls

What is the difference between these 2 objects? 

Hi there, I have a Read Audience (RA) journey that needs to run twice over a 4-week period (it must remain on a 4-week schedule), and the business would like to include an additional one-day buffer before the journey ends. Should I configure the journey schedule as follows: Scheduler Type: WeeklyRepeat every: 4Start date: 25/08/2026 (10:00)Repeat until: 23/09/2026 (16:00) Thanks!

Hi Everyone,Is the new email editor fully ready for use, specifically for complex designs where we create a master template with 30-40 modules to build subsequent emails?Also, is it compatible with both light and dark modes?Additionally, will both static and dynamic fragments work seamlessly across all email clients?

Browse the full archive of the Marketo Engage New Email Designer Customer Office Hours. These recurring office hours sessions feature Adobe experts from the Marketo Engage product organization walking through new features, answering live customer questions, and sharing best practices. Register for future New Email Designer Customer Office Hours Brand Themes Setup, Variants & Theme Application, Tracking, Permissions, Dark Mode, Custom CSS, Fragments & Mobile Rendering – 7/15/26  Auto-Save, Test Profiles, Dark Mode, Fragments, AI Images & Outlook/Gmail Rendering Fixes - 6/17/26  AI Assistant Brand Kit — Setup, Content Generation, Brand Alignment Scoring, Image Generation & URL-Based Email Creation - 3/29/26  Expert Code Editor for Outlook Fixes, Brand Themes Bugs, Fragment Propagation, API Docs & Preview/Simulate Content - 3/25/26  Brand Themes Sharing, Fragment Padding Bugs, Outlook Background Images, Dark Mode & Old Editor Sunset Timeline – 3/11/26  Te

Is anyone successfully using a looping video in your interactive webinar lobby in Marketo?

We're setting up our first AI Collaborator POC in Preview Sandbox (a Task/Reviewer agent for AP style + editorial review). Rather than using the native Claude connector directly, we're exploring whether our internal AI governance layer (a proxy that brokers access to approved models, including Claude) could be onboarded as a Custom Agent platform instead.A few questions for anyone who's been through this, or from Adobe engineering:When you submit a Custom Agent platform request, what does Adobe's engineering team actually require on the connecting side — a true MCP-compliant server, a specific API/auth contract, or is there flexibility here? Has anyone successfully connected a custom/internal gateway (rather than a named platform like Claude, Copilot Studio, or Writer) as a Custom Agent? What was the onboarding process and timeline like? Is there any published spec for what a Custom Agent endpoint needs to expose (auth, request/response format, streaming vs. sync) ahead of submitting t

Shoutout to ​@SamTaylor, Principal Product Manager, Workfront Automation & Integration, for leading today’s event and sharing his expertise to highlight some of the latest features in Workfront Fusion! If you weren’t able to attend, a summary, links to the slide deck, recording, and additional resources are listed below.New Features Discussed: API-Based Scenario Promotion: New automated capabilities in Workfront Fusion replace the traditional manual clone-and-remap process, including a look at technical setup requirements, current limitations, and roadmap items. Fusion API Enhancements: Recent and upcoming updates for execution logging, detailed error reporting, and improved monitoring options. Webhook Security: New mTLS and OAuth support for stricter access control, along with a retrigger capability that makes debugging webhook-driven scenarios easier. Scenario Versioning & Restore: New tools for comparing scenario versions and restoring deleted scenarios/connections. Connecto

Is there a way to sort records in planning alphabetically? Even if you sort the list in the workspace they live in, when you use it as a connected workspace as field options, they don’t sort that way. They stay sorted in the order in which they were created.