Adobe Analytics

Hi,I migrated my Magento Open Source 2.4.6-p13 store to a new server and Advanced Reporting stopped working. Clicking the menu item redirects to the Experience League documentation instead of opening the dashboard.Store: https://pappeat.comVersion: Magento Open Source 2.4.6-p13PHP: 8.2.30Base currency: EUR only (verified in config and in all orders)All Magento-side checks are clean: ✅ Advanced Reporting enabled (analytics/subscription/enabled = 1) ✅ Cron running every minute under correct system user ✅ OAuth endpoints reachable (/oauth/token/request and /oauth/token/access respond correctly) ✅ analytics_subscribe cron runs with status = success ✅ System log confirms: "Request token was exchanged to obtain access token for consumer 12" ✅ OAuth consumer and access token created in oauth_consumer and oauth_token tables ✅ No AWS S3 used as data source ✅ Valid SSL certificate on public HTTPS URL ❌ analytics/general/token remains NULL in core_config_data after every successfu

AJO is not using native email channel to send emails. Instead it sends custom payload to salesforce and salesforce sends email.Now salesforce has email send/open/click etc data. Salesforce sends the data back to AEP(non profile enabled), which is then connected to CJA.Both AJO dataset and salesforce dataset has personID as identifier.AJO dataset has campaing name, and campaingn TaskCode which is unique for each email touch point. Salesforce also has the TaskCode but not the AJO campaing name.Now if I breakdown the JourneyName by Email metrics (open/click) etc, it shows 'NoValue' in the report.I have tried binding of JourneyName dimension with the Dimension related to email open/click, that still shows 'NoValue'.I have tried binding of JourneyName dimension with the TaskCode dimension, that still shows 'NoValue'.What am I missing here ? Do we need some sort of secondary level of stitching to link TaskCode from Journey dataset to salesforce dataset ?

Hi Everyone, If a single person uses your Mobile Browser, Laptop, Android app, and iPad, they look like four different people in your data. This makes your "Unique Visitors" count too high and your customer journey look broken.Here is how CJA Identity Stitching fixes this using a "Common ID."The Problem: Unique IDs on every deviceEvery digital platform creates a unique ECID (device ID). Without a "bridge," Adobe treats every ECID as a different person.Mobile Browser: Browses anonymously (ECID-123). No login. Laptop: Visits (ECID-345) and logs in as alex@email.com. Android App: Opens app (ECID-777) and logs in as alex@email.com. iPad: Visits (ECID-444) and logs in as alex@email.com. The Solution: The "Common ID" RuleQuestion: How the numbers change: Adobe Analytics vs. CJA ?Answer- Imagine Alex performs 5 total actions across those three logged-in devices. Notice how the "Visitor" count drops in CJA to reflect the real human count.  The LessonStitching doesn't "lose" data—it cleans it.

Team,Due to front end issue(uncovered via CXM tool), for a few of our customers, just the order screen payload wasn’t dispatched, but it was success per back end system records. So, Adobe Analytics has scAdd,scView,scCheckout, custom event(billing info & order review), just s.purchase missing.  Given s.Purchase missing no s.TransactionID too, and data source option is ruled out.Now, I have those ECID & customer ID(evarX) for very sessions, via Bulk Data insertion API, can I do one ingestion for all those? and will I be able to normal report as if payloads came from browser or there any considerations to be aware of? Pls advise@Jennifer_Dungan ​@amitvishvakarma ​@VishalKa5 ​@NicholeVargas ​@Darshil_Shah1 I see you have been very active lately, I’d really appreciate if you could look into this thread when possible. Thanks 

In our marketing channel set up we saw a spike in traffic coming into our Direct Channel. In the marketing channel detail it is all going into None, where the rule is set to show what page it is on. We have no changed anything on our end and am wondering why this is happening. We have had this rule running for years and now we are facing this issue.   

Currently I am working in creating some dashboards in Adobe Analytics for a mobile app and realized that I needed data like ‘First Launch’ and ‘Upgrades’, which are provided if I enable “App Reporting” in the report suite. Before doing this I want to know if there are any impact on performance, memory, or anything of the sort. I can’t find any documentation on why this is disabled or impacts of enabling this setting.

Hi -I don’t have developer access to Adobe Developer Console, but I need to confirm which Adobe Analytics API version our organization is currently using.Is there a way for non‑developers to check this, or what steps should I ask someone with developer access to follow so they can verify the API version for me?Thanks!

Hello Everyone, I need to recreate a report from Analysis Workspace in Legacy Report Builder, and from what I have experienced the following aren't possible in Legacy ARB:  - breakdown eVar by prop (props not listed as option for breakdowns) - get custom event metrics for props  (no custom events listed in wizard) Is the above true, or am I missing something?  Thanks for any ideas.  Are there any documents which state these limitations? (I can successfully recreate the AW reports in the new Report Builder but the client isn’t running it yet)

Hi everyone,I have a question regarding user journey analysis in Adobe Analytics.Is it possible to track and analyze user movement across different channels (e.g., from paid search to display, or from social to direct) within Adobe Analytics?More specifically, I’d like to understand if there’s a way to view the flow of users based on channel transitions, rather than just single-channel attribution.If this is possible, could you please guide me on which reports, features, or metrics (e.g., Flow, Fallout, Workspace setup) would be most suitable?Thanks in advance!

I was scheduled to take the AD0-E207 exam this morning and my laptop had issues connecting to the portal.  I don’t see any option to reschedule, and it still says “in progress” If i click the take exam it just takes me to this page: And if i click schedule new session theres nothing in the dropdown: I’ve submitted an Adobe ticket as the testing company says this has to be rescheduled on Adobe’s end, but haven’t gotten any response from Adobe. ​

Nevermind! I found out how to hide it here: https://experienceleague.adobe.com/en/docs/analytics-platform/using/cja-overview/cja-b2c-overview/ai-assistant Hello, is there any way to remove the AI assistant from the right-hand side of the workspace in CJA? I don’t see any way to minimize it our close it. I checked under “Project Info and Settings” and nothing there. I’d rather use the additional real estate to focus on visualizations. 

What is the maximum value(integer) that can be passed in a numeric success event per hit? Is there a cap on the accumulated sum of a numeric event over time?

Did anyone receive Adobe Summit app link yet ? 

We are creating a dashboard to be re-used and auto update with the latest weeks data on a daily level. For example, the number of ads clicked on by day. In order to do this, rolling date ranges were created in order to automatically update with the latest days data. This dashboard is being accessed by leadership that are not familiar with CJA, and they want the rolling date fields to be named the date they are representing. While the data range itself automatically updates, the name does not. Right now I have it named “1 Day ago”, “2 days ago” etc, but we have gotten complains about this. Is there any solution that allows the name of the date field to auto update to reflect the date it represents? If not, is there a better solution to naming it “2 days ago”? 

Hello AA / ARB Community - are Dependent Data Blocks not a thing in the new Adobe Report Builder?  I can only find very brief info about dependent data blocks for Legacy Report Builder.  Is there a new way to do this, or some new vocabulary around it? Thanks for reading and for any ideas.

We discontinued supporting one of the website and even disabled the launch property build. But still some other unexpected(uncovered from collected data) websites sending the traffic to that report suite. As the other websites/current scripts it’s beyond our reach, we have no option to control the scripts itself. So is there a way to make the payloads fail at browser level for specific report suite from Admin or from Adobe, on report suite basis? Appreciate your inputs. Again, VISTA, BOTS, aborting the calls, invalidating s object doesn’t helps as we can’t access the scripts nor just exclude hits, we completely want to stop ANY/ALL calls to that report suite ID to avoid cost.​

I’m trying to create a segment that has condition for ‘From this date’ but am struggling to find that. Scenario: We capture the product a customer buys and have a custom metric that measures the % of visits that upgraded this product in session. We’ve extended this product tracking to another brand so want to add to the same metric, however existing sales are bringing this down. Metric is:Brand has upgrade option (Customer Upgraded (Orders) / Orders )Brand A has had product tracking all year, Brand B only had product tracking added this week but had order tracking all year. I need to add a date measure for Brand B with in my ‘Brand has upgrade option’ segment so the existing orders don’t dilute my metric before the tracking was added….

Dear All ,We have implemented Livestream API data pull to get the data in real time into our Data Lake using Java pipeline. Since last 6 months we have been facing issues. When we start the Job the maximum connections are set to 8 using parameter  “?maxConnections=8” in the API URL.But after 1-2 weeks the connections drop to 4 or sometime even  to zero. This leads to data latency into our reports.In order to mitigate, when we re-start the Job, connection are set back to 8 again.This cycle repeats. As its pain to re-start Job every 1-2 weeks.We want to build Auto reconnect logic into our Java code, so that if connections drop, it automatically reconnect and we do not need to re-start the Job.If anybody has come across this issue, please share Any documentation or reference to build re-connect logic.Thank you.Sanjay 

Hello, Within CJA, We are not seeing any value assigned to Browser Name Field within CJA.This is happening even though i have set it up “Datastream” to collect the value for “Browser Name”. Other fields like Device Type, Operating System are showing up in CJA. Please suggest.

Hi in CJA text component https://experienceleague.adobe.com/en/docs/analytics-platform/using/cja-workspace/visualizations/text is there any way to add values from components ie such as todays date or is it only all static text cheersdaven

Hello,  We need to filter out traffic on our site as internal if Employees are visiting site.What will be the best way out in CJA. In Analytics, we had ability to filter out based on IP address using processing rules.   

I have converted a legacy report builder into new report builder and have found that there is no way to show in the excel which is scheduled to email what segments have been applied to the data block. Displaying of the filter and report suite name are also not available. My excel has a number of brands and this was a sense check that data was being pulled. Please think about adding this back in.

 Hello- I have a list of 12 campaigns that a marketer is looking to get some metrics for within CJA. Looking across all 12 campaigns: People who didn’t open any email the selected campaigns  People who opened only 1 email during the past 12 months People who had 2 or more opens during the past 12 months We have a unique email open metric that de-dupes at the person level and we keep the first instance based on the delivery label. How do I look across multiple campaigns to see if someone only opened one or two? 

Hi Team,We are working with a SharePoint website and have encountered an issue where Adobe Analytics scripts are being blocked by the Content Security Policy (CSP). Although we have already whitelisted the Adobe script, the browser console still shows an error indicating a CSP violation.Has anyone faced a similar issue, and could you advise on how to resolve this? Any guidance on proper configuration or best practices would be greatly appreciated. Thank you in advance!

Recently, Adobe Analytics workspace seems to have implemented “lazy loading” so data points only show when I am looking at them on screen, and need to reload as I scroll up or down. How can I turn this OFF? I need to be able to search the report quickly using the web browser’s Find function, but with Lazy Loading, this is impossible for hundreds of rows. Exporting the report to PDF is not an option as I use the hover function to manually view URLs that are too long for the table, and I manually add URL rows when I am assessing the tracking data. This seems like something that Adobe DID NOT need to fix, at least in my use case… How can I turn off Lazy Loading, or ensure that all rows of the workspace are loaded at once?