Unable to reschedule AD0-E207 exam

I was scheduled to take the AD0-E207 exam this morning and my laptop had issues connecting to the portal.  I don’t see any option to reschedule, and it still says “in progress” 

If i click the take exam it just takes me to this page:

 

And if i click schedule new session theres nothing in the dropdown:

I’ve submitted an Adobe ticket as the testing company says this has to be rescheduled on Adobe’s end, but haven’t gotten any response from Adobe. ​