Unable to reschedule AD0-E207 exam

Forum|Forum|27 days ago
March 27, 2026
3 replies
47 views

I was scheduled to take the AD0-E207 exam this morning and my laptop had issues connecting to the portal. I don’t see any option to reschedule, and it still says “in progress”

If i click the take exam it just takes me to this page:

And if i click schedule new session theres nothing in the dropdown:

I’ve submitted an Adobe ticket as the testing company says this has to be rescheduled on Adobe’s end, but haven’t gotten any response from Adobe.

bjoern__koth

Community Advisor and Adobe Champion

Maybe the certification platform needs a moment to reset. When you have failed an exam, there is also a cooldown phase until you can reschedule.

good that you've already raised a support ticket, that would've been my recommendation, too, since there is nothing else you can do I think.

Cheers from Switzerland!

MandyGeorge

Community Advisor and Adobe Champion

I think submitting a ticket is all that you can do in this case. They will probably charge you a fee for rescheduling with less than 24 hours notice. But from my experience the team is pretty good to work with, they should be able to help you.

Good luck.

S

scott_jamesAuthor

Level 1

Just had to wait for Adobe to reset things on their end. I was able to reschedule the exam the following day, no additional charge and passed it. The issue was due to trying to use a work laptop for the exam and VPN/firewall wouldn’t allow it. I used a personal computer and no issues.

Jennifer_Dungan

Community Advisor and Adobe Champion

So glad you got it rescheduled!

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