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A
AbhijithRa1
Level 3
March 17, 2026
Question

Few visits missing Order confirmation payload

  • March 17, 2026
  • 1 reply
  • 17 views

Team,

Due to front end issue(uncovered via CXM tool), for a few of our customers, just the order screen payload wasn’t dispatched, but it was success per back end system records. So, Adobe Analytics has scAdd,scView,scCheckout, custom event(billing info & order review), just s.purchase missing. 

 

Given s.Purchase missing no s.TransactionID too, and data source option is ruled out.

Now, I have those ECID & customer ID(evarX) for very sessions, via Bulk Data insertion API, can I do one ingestion for all those? and will I be able to normal report as if payloads came from browser or there any considerations to be aware of? Pls advise

@Jennifer_Dungan ​@amitvishvakarma ​@VishalKa5 ​@NicholeVargas ​@Darshil_Shah1 I see you have been very active lately, I’d really appreciate if you could look into this thread when possible. Thanks 

1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 17, 2026

I have never used the Bulk Insert API, but in theory, if you set all the correct data (with all the correct user id mappings), you should be able to use that data normally. That’s kind of the point of the Data Insert, to map additional data into your Adobe data set to leverage.

 

However, making sure you have everything being passed is going to be a challenge.

 

If this was something I were trying to do, I would replicate data up until the Checkout event in my Dev/QA suite, then test the import there… 

 

I would check as many reports that use the data as possible to ensure that there is proper cohesion. And I would even try some non-standard adhoc tests that might need to be run on this purchase info (for potential future use cases)

 

You may need to do a few runs at this to get everything stabilized, and each test should be done with a new “user” and flow to ensure no cross contamination…  but the fact that you have data in your backend, and it sounds like you can properly identify each user in this scenario… you have the hardest part figured out.

 

Good Luck!

    A
    AbhijithRa1Author
    Level 3
    March 17, 2026

    Thanks ​@Jennifer_Dungan for acknowledging the post, and your thoughts. I have reproduced my own session in nonProd and done a sample ingestion and awaiting data refresh. Keep you posted on the outcome.

      Jennifer_Dungan
      Community Advisor and Adobe Champion
      Jennifer_DunganCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      March 17, 2026

      I am looking forward to hearing the results! Keeping my fingers crossed for you.

       

      If it works, maybe you could post a “Conversation” with your findings… I am sure someone else has or will find themselves in a similar situation, and that could be really helpful to share your journey.

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