CJA: Browser Name Value is Not Showing up

Hello,

Within CJA, We are not seeing any value assigned to Browser Name Field within CJA.

This is happening even though i have set it up “Datastream” to collect the value for “Browser Name”.

Other fields like Device Type, Operating System are showing up in CJA.

Please suggest.

Community Advisor

What’s your schema path for the Browser Name field?

Mine is like below,

Level 5

Browser Name will not appear in CJA unless the field is actually populated in the XDM payload or mapped correctly in the datastream.

Check below pointers:

Ensure environment.browserDetails.name exists in the XDM payload (check the Web SDK network call).
Verify the datastream mapping sends Browser Name to that XDM field.
Make sure the field is added to the CJA Data View components.

If the value isn’t in the XDM payload, it will never appear in CJA.

Level 2

@KumarRishii

Thank you for the response.

I have verified that at datastream level, i see device look up is enabled:

I also see that in network call, everything else about browser is sent, only name is missing:

What else might be missing because of which this might be happening.

Community Advisor and Adobe Champion

If I am not mistaken… I think you need to use the first option:

“Keep user agent and client hint headers”

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