CJA: Browser Name Value is Not Showing up

Question

Hello,

Within CJA, We are not seeing any value assigned to Browser Name Field within CJA.

This is happening even though i have set it up “Datastream” to collect the value for “Browser Name”.

Other fields like Device Type, Operating System are showing up in CJA.

Please suggest.

KumarRishii · Answer

Browser Name will not appear in CJA unless the field is actually populated in the XDM payload or mapped correctly in the datastream.

Check below pointers:

Ensure environment.browserDetails.name exists in the XDM payload (check the Web SDK network call).
Verify the datastream mapping sends Browser Name to that XDM field.
Make sure the field is added to the CJA Data View components.

If the value isn’t in the XDM payload, it will never appear in CJA.

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