just FYI (as a workaround?),   1) issues default to 8 hours if you have a default duration of 1 day. We have some issues that we do give shorter durations to, e.g. in a request queue we can set up a duration of 0.5 d and that will give us a 4-hour issue. So this works pretty well if you have a quick...

Adding to the list of gotchas: the external lookup field on a request custom form will not display in the Outlook plugin (e.g. if you want to convert an email to a request via queue), and in the Teams app (e.g. if you want to submit a request from there).   It does display in the mobile app, but I c...

we've discussed doing similar, but it did spur a conversation about users who like to create their own reports, and does underline that some of our dropdown fields are high maintenance (always getting inline edited). We're continuing to pursue enhancement requests that bring functional parity, but a...

thanks for the heads up. I've included the following disclaimer to this post: "Additional note for 2024: please note that the post below was applicable for a beta version of Home which did not include the option to opt your entire instance into Home. At the time, admins were concerned over the usage...

not necessarily the best solution out there, but is it possible to create him an access level that is based off the reviewer or requester accounts in order to give him the ability to log in? And then just lock it down even further to mirror an external license? I mean... you just have the one client...

I'm guessing not, but would love to know what user story you're trying to solve for. Even if they had an adobeID for other instances, you would still have to add them to your admin console for them to access your particular instance.

skye hansen - t-mobile - workfront

yep, that's exactly what I would suggest (concat).

I'm not sure if I heard everything you said, correctly.   I think if something isn't working as expected, you should submit a case to the support team.   Having said that, I can definitely see that hours formatting might not work because that's not a type you can assign to a custom field. i.e. if yo...

If you do a search on AEL, I think the top three results are about the extent of what documentation is available. e.g.   https://experienceleaguecommunities.adobe.com/t5/custom/page/page-id/GlobalSearch#q=valueformat&sort=relevancy&f:@el_contenttype=[Documentation]