Adobe Journey Optimizer

At Adobe Summit 2025 we are bringing the AMAs (Ask-Me-Anything) out of the Community and on to the stage! We will be hosting the Journey Optimizer AMA Live on Scaling Orchestration to Omnichannel Engagement in Adobe Journey Optimizer - a follow up of the Scaling Orchestration to Omnichannel Engagem...

Hi everyone! Discover a goldmine of Journey Optimizer insights and resources at Adobe Summit 2025 with our comprehensive guide to all Adobe Journey Optimizer sessions and labs. Whether you're a seasoned user or exploring Adobe Journey Optimizer, this post is your key to navigating Summit's content....

Join us for an exclusive live session with Adobe product experts to discover how AI Assistant can unlock valuable operational insights, boosting productivity and redefining work in Adobe Experience Platform and its platform-based applications. In this session, you’ll explore: how AI Assistant enha...

Item Catalog - what is it about? It is like product feed? I totally get Offer Collections and Decisions. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/decision-items/catalogsCould you explain me the real use-case for that 3 items? 

Every day, I need to export data for a recurring DM campaign and create a report that breaks down certain fields. This report is sent to campaign users so they’re aware of what has been sent. How can I streamline this process to make it more efficient? is there the out-of-box schema storing the data...

Hi, Team, I am exporting a file through the campaign using the DM channel. After generating the file, it is saved as Unix-ANSI instead of PC-ANSI, which is the required format for our system. Is there a setting or option where I can select the desired file format (PC-ANSI) before generating the file...

Hi Team, Can you please let me know how to find out the exact details of these profiles (profile id) of the profile who went to end after a condition box rather than proceeding ahead to an action. As this end box doesn't have any action id or step id, I am even unable to query out these profiles.

Hi Team, Why there is count difference in AEP and AJO? Example - There are 10K audience count in AEP but in Journey the read audience has only 500 audience count. Where the other audience are getting drop. All the criteria are applied and namespace is also matching. Regards

Does this mean that the user is in both journeys - Journey A and B? 

Does this mean that I should create exclusive dataset only for updated data?Than dataset should then have all the fields which might be updated? Do you have any best practices regarding that? 

Hi Team, We have a use case where we need to retrieve and store the node ID and name of a specific activity within an AJO journey in a variable. While we understand that journey properties allow access to these details for the current and previous activities, our requirement is for a different node ...

Hi all,  I have got a case where the communication wants to be sent out via AJO instead Salesforce Marketing Cloud. For me it makes total sense because the communication that wants to be sent, the site is built on AEM. Reasoning this, the greatest benefit here is optimizing time I do believe so as I...