Adobe Journey Optimizer

Hi Journey Optimizer Community,    We’ve pulled together a curated collection of on-demand sessions from Adobe Summit 2025, focused on Customer Journey Management and Adobe Journey Optimizer. Whether you're looking to explore the latest innovations, get practical tips, or see how brands like Marriot...

Hello Journey Optimizer Community, We’d love to hear from you! Your experience and feedback matter to us, and we’re inviting you to participate in the Adobe Journey Optimizer Adoption Survey to help make your Journey Optimizer experience even better for you. Whether you’ve been using Journey Optimiz...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

Hello all, So I'm creating a Journey that's using a Unitary event to start the Journey. Once the Journey starts, there's a 2 day wait and then I need to run a condition activity to confirm if the profile has consent to send an email.  When trying to configure the condition - it only maps to the Pros...

Hi There,  We have multiple journey chains for various touchpoints, based on the audience profiles we've defined. Each profile could qualify for multiple touchpoints across different journeys, or within the same journey. The scope of our marketing strategy is to ensure that each profile only receive...

Hi everyone, The Web Channel is working when used in Campaigns — I see the message display correctly in my SPA.But when I trigger the same Web Channel via a Journey, nothing appears in the app.I configured a webevent and trigger that event in journey. The profiles are entering into journey but nothi...

Description - Increase the maximum number of nodes allowed per journey Why is this feature important to you - for companies with multiple brands (including different sending domains) and complex journeys, this will allow journeys to be condensed into one true journey, allowing customers to flex bran...

Team,Can we leverage the OOTB Adobe Journey Optimizer Dataset "AJO Message Feedback Event Dataset" to create custom fields for data storage.My requirement is to create store custom values in OOTB schema and leverage them at the time of personalization. The way we utilize broadloag schema in Adobe Ca...

Is it possible to have AJO B2B and B2C on one sandbox?

1. Through Adobe servers? 2. Configure Your own email provider (SendGrid, Mailgun), however is it possible to send email directly from AJO campaigns / email node in journey? Or I need to configure Custom Action?

April' 25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Journey metrics: Journey metrics are now available, allowing you to measure the impact of your activities across the key metrics of your business a...

Hi, I’m running into an issue with conditional content and could use some input or best practices. Right now, I have the default variant set as an empty text box — the goal being that if a user doesn’t meet any of the audience/condition criteria, it renders without additional copy. However, when I t...

Hi,The client launched an API triggered push campaign in production, but the push notifications are not being sent due to a "PushNoValidTokenFoundForApps" error. The same campaign was previously published in the development environment and worked without issues.Has anyone encountered a similar situa...