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  • 7/11/25
    Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, w...

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  • 28/10/25
    Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

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  • 4/9/24
    Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

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  • 15/12/25
    Hi all, I’m trying to use the Quiet Hours feature in AJO. According to the documentation, there should be a “Rule Type” dropdown where Quiet Hours can be selected, but I don’t see this option in my sandbox.  Is there a reason why this option is not available? This is the link to the documentation: h...

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  • 15/12/25
    Hi, I have a simple transaction journey. Customer makes a transaction, we send him/her an email that $X is debited from your account. But I have to check the primary language of the customer (English / French), I can do this in a journey with a simple flowCustom Event -> Language Check -> EmailBut c...

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  • 14/12/25
    Hi all, I have an urgent question, so a quick response would be appreciated. If a user is currently in a lower-priority journey (for example, priority 50) and later qualifies for a higher-priority journey (priority 100), will they automatically exit the lower-priority journey and enter the higher-pr...

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  • 12/12/25
    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/iterate-contextual-data   Comprehensive guide to using arrays within journey conditions and message personalization. 

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  • 12/12/25
    Hi Folks, Anyone here used new dataset lookup activity and lookup attribute in condition activity for branching. Adobe Documentation: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/dataset-lookup The adobe documentation is not very clea...

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  • 12/12/25
    Hi everyone,Can someone explain me about "inletID" please.I'm trying to update profiles automatically and then facing this issue about this "inletID". And the problem is that I don't know where to get this value to keep moving ahead on this process.I did ask ChatGPT and Gemini about this and they to...

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  • 11/12/25
    I tried to create orchestrated campaign. I created 2 parallel flow using fork. in the end I want to join this 2 flows into one flow but I don't know how to do it. My  Primary set drop-down has only one option. see attachment. 

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  • 10/12/25
    I get this error when trying to click on an Mirror Page link. What can be the reason behind the error?{"type":"https://ns.adobe.com/aep/errors/EXEG-0104-422","status":422,"title":"Input validation error","detail":"The request is invalid. See the attached report for detailed information. Update your ...

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  • 9/12/25
    Hi, I’ve had this ticket (#E-001933721) open for over a month with no response so far, so I’m reposting the question here in case anyone has encountered something similar. We are currently implementing an SMS integration using a custom provider in AJO. During the onboarding process, the provider req...

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  • 9/12/25
    We need to display a test on a webpage using a code-based channel. The test should appear only once per day (single capping) and no more than three times per week (multi-capping). We want to achieve this using AJO decisioning. We first tried implementing single capping by adding a decision policy to...

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