Product Communities

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 Hi Community,I am facing an issue with an Action Campaign in Adobe Journey Optimizer (AJO) for sending push notifications related to custom announcements.Scenario I created an Action Campaign for push notifications. Triggering rules have been configured. The audience is batch evaluated. The campaign activates successfully. However, after activation: Only a few users actually receive the push notification. In the campaign report, I can see that Targeted and Sent counts are almost the same. But a large number of profiles are showing as Bounced. One of the error reasons I see is: PushNoMessageFoundForDecisionPath Note: This is currently being tested in a Dev environment. The mobile app currently has only around 20–30 active users. Users may or may not have granted push notification permissions. Push notifications from Journeys using the same audience seem to work. Questions What exactly does the error PushNoMessageFoundForDecisionPath mean in the context of AJO push campaigns

Hi All,Quick question - is it possible to create an email template in Marketo as one single module with multiple editable components within (like header, CTA, text….) so that when I duplicate it everything will be duplicated.Your thoughts please!!Thanks!

Hi Team, I was browsing a web page and found that some of the links are not functional on the page. Below are the screenshots for your reference:     All these are redirecting to Experience League Community homepage.  cc ​@jon_chen 

I have a situation where i need to make an AEM author post call from my OSGI Service, now we need some authentication to make this call , i tried with basic auth and it works absolutely fine. But i am looking for more secure option like by using bearer token and upon researching i found out we can use OAuth since JWT is deprecated. But after setting up OAuth i am getting 403 Forbidden from my api call response, earlier i used to get 401 unauthorized. Can someone suggest what should be the ideal setup for making AEM API calls using OAuth, it seems i have set it up incorrectly.

We have a lot of websites implemented with web SDK tagging . Each websites has their own Tag properties, managed Libraries and Environments. There is an issue which frequently occurs as the FE team incorrectly updates the launch script in individual websites. And it is difficult to manually inspect all the websites on daily basis and see if those are having the correct launch scripts. Is there a proven/simple way to automate this with some tools and check on daily basis that all the websites has the expected launch script present?  and also send an alert if an incorrect launch script is injected in a website? Please advise.

Hello We’re doing more global, cross‑regional projects,and as we’re not fully set up for global resourcing yet,  we;re having challenges with schedules and task timings I’m also keen to understand best practice for setting up resource pools when working across multiple regions and time zones.If you’re managing global projects and  resources in Workfront I’d love to hear what works for you

The Adobe Orchestrated Campaign Module (OCM) should allow filter criteria defined during the Build Audience step to be persisted and reused. Why is this feature important to you As an architect designing complex multi-step orchestration workflows, having to rebuild identical filters across different nodes introduces unnecessary friction, increases the time to value, and raises the risk of human error in audience targeting. How would you like the feature to work Once a user creates a filter in the Build Audience step, there should be an option to save or inherit this logic in subsequent Enrichment activities without manual recreation. Current Behaviour Filter criteria defined during the Build Audience step are not persisted or available for reuse in subsequent Enrichment activities  

Does anyone have a checklist of the things we need to address before an Admin is deactivated to prevent any disruption? I know calendars will go away with their owners, an reports that run as the user, but is there anything else I may be forgetting. Also, will it effect Fusion scenarios in any way?

Has anyone successfully connected Workfront with Aprimo DAM using Fusion? Our use case is to upload final files from Workfront in the DAM, but we’re running into issues - especially files over 20MB. Would love to pick your brain if you’ve successfully done this integration! 

Hi all!Has anyone had the time yet to play around with the Adobe Analytics MCP servers (beta)? created a new AA product profile with “MCP Access” permission, (actually for testing purposes added all permissions) assigned it to my API project in developer.adobe.com what I noticed there is that there does not seem to be a dedicated MCP-scope available, just as a side note, I only see “openid, AdobeID, additional_info.projectedProductContext” My MCP calls are failing with this error:(UPSTREAM_ERROR | HTTP 502 | {"method":"POST","error":"Proxy error","message":"401 Unauthorized: [no body]","targetUrl":"https://appservice-aamcpserver-prod.ethos11-prod-or1.ethos.adobe.net/mcp","timestamp":1777355456263})Now I'm wondering whether I need some additional provisioning from the Adobe side to access the MCP servers in the first place? Let me know what you think 

In the Workfront UI, converting an Issue to a Project establishes a native resolving/resolvable relationship, and the Issue status is automatically driven by the Project status.In Fusion, the Convert object module:Immediately resolves the Issue Removes it from active queue visibility Does not allow control over timing of resolutionUsing Create a record:Allows delayed resolution But does NOT create the native resolving object relationship Prevents automatic status synchronizationRequest:Enhance Fusion to support:Creating a Project from an Issue using a template Establishing the native resolving/resolvable relationship Allowing control over when the Issue is resolved (not forced immediately)This would enable automation scenarios that match the native Workfront UX while preserving queue visibility and lifecycle control.Business impact:Prevents automation of intake workflows Forces manual conversion Creates inconsistency between UI and Fusion behavior

Hi,I’m hoping someone has some ideas for a custom form or report that will help show all assignees on a task when work is done by fellow teammates.  The team isn’t so thrilled with the “work is done button” as it makes it unclear to everyone else assigned (and this will always be different people from the team) who is done and when.  There are also issues that prevent us from duplicating the request for each user to have their own request assigned.   Any ideas on how I can get the assigned users a view on who is doing what?  Right now the only thing I can think of is a freeform field where they can update each other in notes what is going on that would be included in their view/reports.  However, they feel like this would be a lot of work and aren’t fully onboard with it.  Any other ideas I may be missing? Thank you!

Back in 2020 when I was at Etumos I took the time to document that new UI’s tree sort order which was included in this blog post. When trying to lookup the full list today I noticed that there are some characters that were overlooked in that blog and also one anomaly that was not documented. Enjoy!-,;:!?.'"()[]{}@*\&#%`^+<=>|~$000011aaab_____a_a*Note the oddity in “_a” not showing after “_” for some reason even though “a” is higher than “_” in the single character sort.

While debugging updates to a mobile app, we can see the context data being sent properly and, in Assurance, the data being bucketed properly in the post-processed data section. However, the data is not being passed into Adobe Analytics. I have checked processing rules and everything looks ok. I've also tried adding in test evar and event and in Assurance they are populated, but not in Analytics. Another twist is I could see someone completed the same flow and the data from their session was passed into analytics. I can't seem to find any rhyme or reason to this.

Greetings.I have a website that will have two different players on its main page. They are both being tracked with Adobe Analytics and both call upon the MediaSDK, providing a mediaConfig object with the tracking server, channel, appVersion, etc. However, the two different players have different playerName values in their mediaConfig objects. Because only one player loads first, the configuration including the playerName is set for the entire page. Configuring the SDK with the second player’s values returns an error from MediaSDK saying that it’s already been configured. So any and all analytics for both players are only being housed under the first video’s analytics values. Is there a way to set up a second MediaSDK instance or otherwise edit/reset the configuration if the second video player is active?

Our users would like to be able to select, copy and submit as new an issue directly from a dashboard or a report. We have a popular project report where we have the Converted Issue: Name for the project as a column. Users would like to be able to select that issue and copy it to submit as a new request after modifying some data. 

We have quite a bit of dirty data in our Marketo instance integrated with SFDC. While we establish internal alignment on deduplication logic to run via SFDC, we’d like a way to identify and segment Duplicates within our database. It seems the field “Duplicate Fields” is not available to be used within a segmentation. Could this please be reconsidered? Thank you, Raven McFarlane

For companies who are Microsoft Teams users instead of Slack, having an integration to Teams would be extremely helpful to notify sales agents of incoming live chats.  

Hi Adobe Community, Greetings! I have a HTTP API connection from Salesforce which I get streaming events and a batch connector based connection with Salesforce from which I get events and profile attributes. Basically I have two connections from which I wanted to utilize events and attributes together for journeys in AJO.  Streaming events sync in the profile or profile store within minutes. Also the profile attributes and events sync in the profile or profile store within <15-20 minutes. Wanted to check - If I use streaming events from the HTTP API connection to trigger the journey and users are qualified in the journey, then later down the journey if we use profile attributes and/or events from the batch connector as conditions, will the Journey continue as expected if the values are getting updated for them even with the batch connection?  Thanks,Sambit

A big round of applause to Kat Shondeck (​@KatSh1) , Project Manager, Office of Entrepreneurship and Commercialization, Penn State, for giving us a peek into how she’s built out Workfront for multiple teams and manages it all solo!  If you weren’t able to attend live, or want to revisit the session, you can access everything below.Session SummaryKat shared her experience as the sole Workfront administrator at Penn State's Office of Entrepreneurship and Commercialization, describing how she transformed Workfront into a multi-purpose operational engine to support over 50 people with limited licenses and diverse needs. She demo’d:How she streamlined financial requests and approvals Their strategic planning process and year-to-year reporting A system for tracking room rentals and payments, including a color-coded calendar Session MaterialsSlide Deck PDF (Kat’s notes are included as comments – you may need to download the file to see them) Webinar Recording  Additional ResourcesLearn more a

Hi everyone,I am currently validating the behavior of the Journey Reaction Activity for Push Notifications and have observed a discrepancy in how interactions are tracked across different Operating Systems.In our implementation, we use a click_action key in the Custom Data section of the Push payload (e.g., click_action: "OPEN_BENEFITS"). Our data analysis in the Experience Event Dataset shows the following:On Android (FCM): The interaction is captured as eventType: pushTracking.customAction. On iOS (APNS): The interaction is captured as eventType: pushTracking.applicationOpened.This seems to be due to how the Mobile SDK interprets the payload on different platforms when no physical action buttons are present in the template.My question is: When using a Reaction Node in a Journey set to listen for a "Clicked" interaction, does the AJO orchestration engine perform a logical "OR" to include both applicationOpened and customAction?I want to ensure that users on both platforms are correctl