Product Communities

Hi Adobe Community, Greetings! I have a HTTP API connection from Salesforce which I get streaming events and a batch connector based connection with Salesforce from which I get events and profile attributes. Basically I have two connections from which I wanted to utilize events and attributes together for journeys in AJO.  Streaming events sync in the profile or profile store within minutes. Also the profile attributes and events sync in the profile or profile store within <15-20 minutes. Wanted to check - If I use streaming events from the HTTP API connection to trigger the journey and users are qualified in the journey, then later down the journey if we use profile attributes and/or events from the batch connector as conditions, will the Journey continue as expected if the values are getting updated for them even with the batch connection?  Thanks,Sambit

Hi everyone,I am currently validating the behavior of the Journey Reaction Activity for Push Notifications and have observed a discrepancy in how interactions are tracked across different Operating Systems.In our implementation, we use a click_action key in the Custom Data section of the Push payload (e.g., click_action: "OPEN_BENEFITS"). Our data analysis in the Experience Event Dataset shows the following:On Android (FCM): The interaction is captured as eventType: pushTracking.customAction. On iOS (APNS): The interaction is captured as eventType: pushTracking.applicationOpened.This seems to be due to how the Mobile SDK interprets the payload on different platforms when no physical action buttons are present in the template.My question is: When using a Reaction Node in a Journey set to listen for a "Clicked" interaction, does the AJO orchestration engine perform a logical "OR" to include both applicationOpened and customAction?I want to ensure that users on both platforms are correctl

Hi!I am using the cookbook’s “My People's Work Universal Dashboard” and trying to recreate Project Open Projects.workfront-customer-reporting-cookbook.pdfI created the Manager Hierarchy form and calculated field. I then created a project report and placed this text into the filter, with the only change being the field name. DE:owner:X Manager Hierarchy=$$USER.nameDE:owner:X Manager Hierarchy_Mod=cicontainsOR:1:ownerID=$$USER.IDOR:1:ownerID_Mod=inOR:1:statusEquatesWith=CUR PLN ONHOR:1:statusEquatesWith_Mod=instatusEquatesWith=CUR PLN ONHstatusEquatesWith_Mod=in I am trying to pull a list of all projects of all users the director manages, regardless if the user owns the project or not. They can just be on the project (not just own it).  However, the report is blank when I view it as a director. Any thoughts or fixes?

Sending a SMS message or automated phone call to agents when a live chat is requested would greatly decrease the amount of missed live chats.  Pulse notification and browser notifications are simply not effective. 

We have 2 projects, using the same template, same project sharing accesses. In the template we have 2 tasks; Task 1 is assigned to Team A and one person (also in Team A) and Task 2 is assigned to Team B and one person (also in Team B).In the first project, Team A assignments show up in Team Requests on the Home Page and also in the user’s My Tasks - this is great.The issue is in the second project, both Team A and Team B’s task assignments do not show up in Team Requests, but they do appear for the named assignees on their respective tasks in My Tasks.Can anyone tell me why the tasks are no longer showing in Team Requests? What am I overlooking?

Hello! We have been modeling complex email strategy in Planning with deep connected-record hierarchies (Channel Brief → Versions → Modules → Flex Creative). The architecture works, but end users can't see a parent record alongside all of its connected records on a single page — every connection opens in a new window, which breaks down fast when a tactical brief spans 10+ related record which is not a great user experience.We've gotten the Planning AI Assistant to summarize a record + its connections ~95% of the way there, but there's no PDF export and no way to surface that consolidated view in WF Workflow for the creative, production, and dev teams who need the full tactical brief.Does anyone have any solves or know if consolidated record visualization is on the Planning roadmap? 

When I go into a task and try to view all available custom forms in the drop-down box, I can only see three random ones even though we have many more than that available to select from. I tried logging out/in and have manage access to the project. 

How to make otblock.js from one trust load before a clientlib based on a specific condition ?

I have been trouble shooting and researching with no luck. Hopefully one of you can help.  I’m trying to create advanced mode logic for a form with many involved fields. An easy example is:Custom form question “How many segments do you need?” with dropdown answers of 1,2,3,4,…I’m trying to add logic, so that if someone selects 4 segments, the form will show sections 1,2,3 and 4.I’ve tried many variations of the below. Now from what I’ve found it seems like maybe I can’t use OR statements in the advanced logic.IF({DE:How many segments do you need?}="1" OR {DE:How many segments do you need?}="2" OR {DE:How many segments do you need?}="3" OR {DE:How many segments do you need?}="4"Anyone?

I am familiar with Google Tag Manager’s preview/debug mode and how it helps validate tag firing, data layer, and events.I am now working with Adobe Tags (Adobe Launch / AEP Data Collection) and want to understand:Is there an equivalent to GTM’s preview/debug mode in Adobe? What tools are recommended for debugging (AEP Debugger, browser console, etc.)? How do you set up and use the debugger step-by-step? How can I test dev/staging environments similar to GTM preview mode?Any documentation, tutorials, or best practices would be helpful.

Hello,  I am currently implementing onetrust and we are going with an opt-out model where the cookies are placed in the users browser by default and the user needs to opt-out of them. When I reject all cookies I see all my calls being blocked which is working as expected but I still see the cookies in my browser. No data is being sent to the cookies but the cookies are still there. Is this an issue? I have looked at other organizations' do the same. They block calls and cookies are still in the browser. Is this normal for an opt-out approach? I'm also aware that some third party cookies and secure first party cookies cannot be deleted via javascript. Is there a way around this and to delete cookies based on users consent?  

I am trying to personalize a webpage based on web channel activity in an AJO Journey, using only ECID. I am encountering an error message, and no personalization is working."Can't create InboundActivationEvent as ingestionTarget is not present for actionId: 123, journeyVersionId: 456"

When there are more than one users on a task and they have completed ‘done with my part’ it still shows up in the workload balancer that they have that task. Is there a way that that task shows complete on their workload balancer?

ErrorI am trying to edit the code inside an email but when trying to save i am getting this error, i recently used this feature to edit background color and text for other email but same template and had no issues, is there any new update why i am not able to do this. ps: i am able to edit the template but not the asset when cloned from the template.

AEM as a Cloud Service is being used with ContextHub for personalization. After compilation, 32 JavaScript files(These files are already exists in code) are bundled into contexthub.kernel.js.A requirement exists to create a custom default segment that differs from AEM’s OOTB DEFAULT segment.The custom default segment was created using the following JavaScript:JavaScript(function () {    'use strict';    var MyDefaultSegment = function () {        return true;    };    /* register function */    ContextHub.SegmentEngine.ScriptManager.register(        'Region-Default',        MyDefaultSegment    );})();Show more linesScoring configuration:All region-specific segments (for example, Region-AA) are assigned a boost of 500Region-Default is assigned a boost of 2 (minimum boost)This works as expected when content is authored for all regions on the page.The issue occurs when a region-specific segment (for example, Region-AA) is resolved but no content is authored for that segment. In this scena

I have an array of objects and need to:Identify the object with the latest timestamp Return only that object Access a specific attribute (e.g. email) from the selected object Use that value in an AJO journey condition===========================================================================🔹 Sample Data!--scriptorstartfragment-->"productDetails": [  {    "id": "product-001",    "timestamp": "2026-04-23T02:00:38.000Z",    "email": "email-001@nomail.com"  },  {    "id": "product-004",    "timestamp": "2026-04-23T02:30:38.000Z",    "email": "email-004@nomail.com"  },  {    "id": "product-002",    "timestamp": "2026-04-23T02:10:38.000Z",    "email": "email-002@nomail.com"  },  {    "id": "product-003",    "timestamp": "2026-04-23T02:20:38.000Z",    "email": "email-003@nomail.com"  }]===========================================================================I was able to filter the objects based on the latest timestamp using filter() and max():!--scriptorstartfragment-->filter(  #{E

Hi,We have used Asset Insights to obtain basic asset measurements. Is there a way to combine these measurements in a more expanded way using Adobe Analytics, CJA, and Workfront?Also, is there a way to integrate data from all four sources—Asset Insights, Adobe Analytics, CJA, and Workfront?Thanks. 

When there are more than one user on a task and they have completed ‘done with my part’ it still shows up in the workload balancer that they have that task. Is there a way that that task shows complete on their workload balancer?

Hi everyone,I’m working on an AEM component that uses a nested multifield inside a coral3 TouchUI dialog, but the data doesn’t seem to map properly to my Sling Model.Here’s my dialog XML:<dialogxmlns:jcr="http://www.jcp.org/jcr/1.0"xmlns:nt="http://www.jcp.org/jcr/nt/1.0"xmlns:cq="http://www.day.com/jcr/cq/1.0"xmlns:sling="http://sling.apache.org/jcr/sling/1.0"xmlns:granite="http://www.adobe.com/jcr/granite/1.0"jcr:primaryType="nt:unstructured"jcr:title="Team Members"helpPath="en/cq/current/wcm/default_components.html#Text"sling:resourceType="cq/gui/components/authoring/dialog"><content jcr:primaryType="nt:unstructured"sling:resourceType="granite/ui/components/coral/foundation/container"><items jcr:primaryType="nt:unstructured"><membersjcr:primaryType="nt:unstructured"sling:resourceType="granite/ui/components/coral/foundation/form/multifield"fieldLabel="Team Members"composite="{Boolean}true"name="./members"><field jcr:primaryType="nt:unstructured"sling:resour

visitor_id not available in datafeed, told to use 'visid_high', 'visid_low' 99.85% of rows have  visid_high = 0, visid_low = 0

I have a source JSON with an array of objects. Each object has nested fields including an identifier and a code. I need to extract the identifier from the array item where a specific nested field matches a given value.Example Structure:{ "items": [ { "details": { "id": null, "type": { "code": "ABC" } } }, { "details": { "id": "123456", "type": { "code": "XYZ" } } } ]}Goal: Extract details.id from the array item where details.type.code == "XYZ". The array length is not fixed — it could have 1 to N items, and the matching item could be at any index. Current approach (works but not scalable):coalesce(  iif(items[0].details.type.code == "XYZ", items[0].details.id, null),  iif(items[1].details.type.code == "XYZ", items[1].details.id, null),  iif(items[2].details.type.code == "XYZ", items[2].details.id, null),  null)Question:Is there a cleaner built-in Data Prep function to conditionally filter an array by a nested field value dur

I’m facing challenges while trying to map content to offer items in Experience Decisioning and need some clarification on the correct approach. -> using fragments? I attempted to use a visual fragment, but it does not appear in the list of available fragments.When I created an expression fragment, it was listed and selectable for the offer item.However, after applying the decision policy in the email, the fragment content is not getting rendered. -> using custom attributes? In documentation I observed that mapping can be done using custom attributes, but I’m unclear on: How exactly to configure this How the content gets linked and rendered in the email  -> Difference from Offer Decisioning: In Offer Decisioning, content mapping was straightforward using representations.In Experience Decisioning, the approach seems different.I couldn’t find clear guidance in the documentation on how content mapping is expected to work here. Request: Could you please clarify the correct way to

Hi, does anybody have the same issue, when adding new users to Workfront, they are supposed to receive an email to activate their account, but they don’t - I have verified with multiple new users. Is there something extra I need to set-up ?Only after adding the users and going to the Send Update to User - the user will receive a message.thanks,Bianca

Hi, Below is the error in campaign orchestration Read audience Targeting activity for selecting the entity.But when Audience is selected not getting any Entity option to select in the drop down.How can this error will go?Does it select any specific type of audience  

Hi everyone,I’m hoping someone here might have some insight. I’ve noticed that the Target Product Recommendations page (specifically had Limited Availability]) appears to be down or has been removed.I’ve tried searching via Google and the Experience League internal search using various keywords, but I’m coming up empty. I found this resource essential for [Target Product Recommendations], and I'm a bit concerned about its disappearance.A few quick questions for the group: Does anyone know if this content has been migrated to a different section of the Adobe Target documentation? Is there a new "Product Recommendations" hub or a different URL I should be using? If this has been permanently taken down, are there any similar existing resources or PDFs that replaced it? Any leads or updated links would be greatly appreciated. Thank you in advance for the help! Thanks V