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AlexandreSa8
Level 2
April 28, 2026
Domanda

Web Channel Activity Failing

  • April 28, 2026
  • 2 risposte
  • 36 visualizzazioni

I am trying to personalize a webpage based on web channel activity in an AJO Journey, using only ECID. I am encountering an error message, and no personalization is working.

"Can't create InboundActivationEvent as ingestionTarget is not present for actionId: 123, journeyVersionId: 456"

2 risposte

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
April 29, 2026

​@AlexandreSa8 Follow this documentation to see if it addresses your problem,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/monitor/troubleshooting/troubleshoot-journey/troubleshooting-inbound

Thanks, Sathees
A
AlexandreSa8Autore
Level 2
April 29, 2026

Hi, Sathees,

I really appreciate your response.

I tried the troubleshooting steps described in the document, but no success so far.

All inbound channels are failing.

Outbound channels, like email, are working fine.

Kind regards

Pulkit_Jain_
Adobe Employee
Pulkit_Jain_Adobe Employee
Adobe Employee
April 29, 2026

​@AlexandreSa8 

Seems you’re seeing “ingestionTarget is not present” because your sandbox might be missing the JOAI inbound ingestion dataset required for Web Channel actions.

This is a known backend provisioning gap where the UI allows adding inbound actions, but the backend never creates the ingestion target, so inbound activation events fail and personalization never triggers.
Please raise a support ticket with the org details, we will check with the provisioning team.

A
AlexandreSa8Autore
Level 2
April 29, 2026

Hi there.
Thanks for your reply.
I already opened a ticket with Adobe. 
Hopefully, this issue will be resolved quickly.
I’ll post back here once it is fixed.

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