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nickwkennedy
Level 2
Apr 30, 2026 2:09 PM UTC
Question

Dynamic Chat: SMS Notification

Sending a SMS message or automated phone call to agents when a live chat is requested would greatly decrease the amount of missed live chats. 
 

Pulse notification and browser notifications are simply not effective. 

    1 reply

    BlaneMcMichen-1
    Adobe Employee
    BlaneMcMichen-1Adobe Employee
    Adobe Employee
    Apr 30, 2026 3:19 PM UTC

    Dynamic Chat does not currently offer native SMS or automated phone-call alerts for live chat requests. Supported alerting channels are browser, in-app/Pulse, email, Slack, and in some sales workflows Live Feed/Sales Insight notifications.

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