Product Communities

The meeting provided a detailed walkthrough of Marketo Engage’s brand themes feature within the e-mail designer, with Deepthi demonstrating how to create, configure, and apply themes across templates and e-mails. The session covered theme setup, color palettes and variants, typography, spacing, buttons, dividers, grid settings, and structure-level theme application, while also highlighting the flexibility to unlock component styles when customization is needed. Participants asked questions about permissions, rendering, custom fonts, mobile behavior, tracking, CSS, image issues, and training needs, with Joe capturing follow-up items to support broader adoption and troubleshooting.08:51 – Fragment and conditional content limitations: Questions covered template-level conditional content, fragment preview behavior, saving fragments from templates, and propagation of fragment updates. 08:51 – Theme styling and rendering issues: The group discussed theme background image limitations, MSO scr

This Email Designer Customer Office Hours session focused on recent Marketo Engage Email Designer updates, including auto-save, reusable test profiles, send proof workflows, fragment creation, workspace sharing, Velocity scripting support, and dark mode customization. Deepthi and Joe also addressed customer questions and troubleshooting needs around fragment bugs, conditional content, rendering issues across Outlook and Gmail, AI image generation, and mobile stacking flexibility. Key follow-ups included continued testing and fixes for fragment-related issues, clearer documentation for rendering and dark mode limitations, and customer-provided screenshots or HTML examples to support troubleshooting ahead of the next office hours session.AI-Generated Timestamps0:08 – Session overview: Joe and Deepthi introduced the Email Designer office hours session, covering content preview, test email workflows, dark mode features, and customer Q&A. 2:40 – Auto-save and test profiles: Deepthi revi

I’m looking to utilize the Resource Planner Share Link to build a dashboard for Sr. Leadership to view resouces allocations across a Portfolio, broken out by sub groups with the Portfolio.  For this view, I’d like to utilize the Custom column formatting and only show Available/Planned/% of Hours. Everything looks great in the Resource Management area, but when I add the Share URL to a dashboard the data doesn’t show for the custom view. Is this a known issue? Is there a fix?Resource Management Area: Dashboard (via External Link): 

We're running into a reporting challenge in Workfront and I'm curious how others are handling it.Currently, many of our reports are project/campaign-based and rely on the campaign (project) reaching a Closed/Complete status. The issue is that most of the work is actually completed in the month prior, but the reporting doesn't reflect it until the campaign is closed.For example, a campaign may have the majority of its tasks completed in June, but if the project isn't closed until July, all of the reporting appears in July. This creates a lag and doesn't accurately represent the team's monthly output.How are others addressing this?Are you reporting on completed tasks rather than project completion? Do you use hour reports or task reports for monthly operational reporting? Do you report on open/in-progress campaigns to capture work activity before project closure? Have you implemented any custom fields or reporting strategies to better align work completed with the appropriate reporting p

Hi there, we have been using the Zoom and Marketo integration for our webinars for years now, using the same template. I just created a new campaign for next week, and for some reason everyone that is registering is being marked as “registration error”, even though nothing has changed. Everyone is still receiving the confirmation emails, but not sure they they are being marked down like that. Any ideas

Hi all! I’ve created several Fusion scenarios to create tasks based on a cadence and while everything is working as expected, the only portion I can’t figure out is adding planned hours to each of the tasks. I have a project I use to store the tasks and their planned hours and right before the create tasks module I have a search module to go through that project and match the task name and output the planned hours (work required), but when I map the planned hours section in the create task module the planned hours don’t get added. For context the tasks are being created on a Simple duration type with a Fixed Dates constraint and are initially unassigned. Any ideas? Thanks in advance!

Hi communityWe have a simple project where the tasks are carried out sequentially. There are parent/child tasks used to group the tasks but it’s no more complex than that. We provide a weekly report of all overdue tasks assigned to specific assignees but the problem is that the report shows a distorted picture, in that a task may well be overdue with one assignee, but that person may not be able to complete their task as one or more preceding tasks may not have been completed.So, for each overdue task that cannot start, I would like to add a field in the report that will show the earliest task in that project that hasn’t been completed. This will identify which task is holding up the other tasks.

Some of our clients are transitioning from a different project management system to Adobe Workfront. In their current system, they are able to easily share a link with external reviewers so they can view project updates and provide feedback.Is there a simple way to provide access to a project for individuals who do not need to be Workfront users?Thank you,Jenny

Hi,We're running A4T (Analytics for Target) and seeing significantly underreported unique visitor counts in Target reports compared to Adobe Analytics.Our tracking server was confirmed working correctly (HTTP 200) a couple of months ago. However, we've now identified a possible mismatch between the tracking server configured in Target and the one showing in Analytics console logs. We've reported it to Adobe but wanted to ask the community in the meantime.Note: Target's reporting console is currently down (Adobe is aware), so we can't fully confirm the numbers from that side either.Questions:Can a tracking server mismatch between Target and Analytics cause A4T visitor counts to be significantly underreported? Any other A4T config parameters worth checking while we wait for Adobe's response?Thanks

We have created multiple FAC workflows, and each workflow creates a saved audience. These audiences have also been activated to an S3 destination.Now we need to completely remove one of these audiences from the system, including:The S3 destination activation The saved audience The FAC workflowHowever, I don't remember which FAC workflow created this audience. Is there a way to identify the FAC workflow using only the audience name?Also, what is the correct deletion sequence? If I delete the audience, will it automatically remove the activation from the destination and stop/delete the associated dataflow run workflow, or do these need to be deleted separately? ​@SanfordWhiteman ​@JennaFeldman ​@stephaniedam ​@Jennifer_Dungan ​@NicholeVargas 

Adobe Journey Optimizer Business Practitioner Professional free online training with exam preparation. Have a question about the AJO Foundations course, AJO Business Practitioner Professional course, or the Certified Professional exam prep guide listed on the certification information page? Reply to this thread and a learning support specialist will respond to you.  We follow the Adobe Experience League Community Forum Guidelines in this discussion thread. If the response resolves your question, consider giving a Like to the learning specialist who replied. We appreciate the kudos! Questions outside the scope of the online courses and exam preparation guide will be directed to the main community forum page. 

How is anyone skipping holiday nurture/engagement program emails?Are people just not worried about those emails going out on holidays?I found a post from 12 years ago but nothing useful there nor was it answered.

Pull up a chair. 🪑 The Ohio Workfront User Group is back in person on Tuesday, August 18, 2026, and we'd love to see you there.We're partnering with TELUS Digital, who are opening their downtown Columbus space to host us for the evening. This one is a casual, open forum for Workfront admins, builders, and anyone looking to get more value out of the platform.We'll spend time on what's actually working, where teams are getting stuck, and how others are solving for governance, adoption, and automation. Whether you're scaling Workfront across business lines or still building your foundation, you'll leave with ideas you can put to use right away.Attendance isn't capped, but early RSVP helps us plan the space and food.Register here: https://workfront-augs.adobe.com/events/details/adobe-workfront-wug-ohio-presents-august-in-person-meet-up/New to the group? This is a great first one. No prep, no pressure, just good conversation with people who work in Workfront every day.

My Email Performance Report is only showing 2 total clicks (to my understanding 2 individual people Clicked on the email even if they clicked multiple times). However, in the Results tab for this same campaign I can see more than 2 people clicked even going as far back as the first day that the reporting filter is looking at.  The fact that the Email Performance Report has any data indicates that this should not be an issue with delayed data, since at least data from the first date the report is pulling should be complete.  

Following an update a few months back, one of the most convenient quality of life features with freeform tables stopped working. After opening a support ticket recently I’ve been advised that this was deliberate and won’t be fixed, however I think this is a big miss and it would be great if it could be revisited. The below demonstrates this shortcut, and it involves the use of CTRL / Shift + Left Click to select multiple values within a table. When doing this previously, if I dragged a new component into the table to go above the existing values, it would place one instance of the component above all of my selected columns. However, since the update this now instead adds in multiple instances of the same component. Using CTRL / Shift + Left Click to select multiple values in a table, then dragging a component value over the topThe old functionality (top table) used to just place one component above these selected values, but since the update (bottom table) it now adds one for every sin

Hello,I am trying to do a grouping at the Portfolio - Program Level and would like to group the results by ‘KPI Year’ which is a field on the Project Task custom form. I attempted to use the following text mode code. However, group is not working. Please advise if the syntax is incorrect or if there is another approach to group by a custom form field from the task level? group.0.displayname=KPI Yeargroup.0.valueexpression={project:program}.{DE:KPI Year}group.0.valueformat=HTML textmode=true Thank you,Deepa Mahishi

Currently, the native Marketo Engage integration uses Adobe's Sources connector framework & not Data Collection Core Service (DCCS). Data lands in the Data Lake and Real-Time Profile (which is why you can see it in Profile browse), however it never passes through DCCS nor does it create Unitary Events that would be extremely helpful for AJO use cases for triggering journeys based on Marketo engagement events & activities. Especially when we want to designate specific users and/or email addresses for the journeys in AJO when profiles have multiples per profile.Options for workarounds exists, however labor intensive & data heavy.Stand up a streaming ingestion path for the same events, so that they arrive via DCCS/Edge, which AJO B2C can listen to as a Unitary Event. Use AEP Audience (streaming) + Read Audience in AJO B2C, store the trail downloaded email in a lookup dataset either at ingestion time (a field like trail_email) or use Data Distiller to write it on a schedule. La

Hi, on load of the default page Orders, image beacon is firing as usual. However when user clicks on Pending Orders, Delivered Orders, Pricing Management, Notification Settings to view those pages,  we are getting below error message “dataLatyer.getState() is not a function”. May be internal pages are single page applications. Need your help to fix this error.    

Hi We are not allowed to store the password in plain text on our instances under the following path:crx-quickstart/install/org.apache.felix.webconsole.internal.servlet.OsgiManager.cfg.json.We attempted to encrypt the password using /system/console/crypto  and replaced  the paintext value in the configuration with the new encrypted one. However, AEM does not appear to decrypt this value at startup and authenication falls back to the default admin/admin credentials. Is there a supported way to securerly store the Web Console credentials for this boot-time configuration without using plaintext? If not, what is Adobe’s recommended approach for environments where plaintest passwords are prohibited?Thanks!

Hello, I’m working through the Adobe Analytics Workspace certification training and noticed what may be an issue in one of the Fallout tutorial videos. The same wording appears in the video and in the transcript, so I wanted to check whether I’m interpreting it correctly or if the tutorial may need an update.“The blue portion of the bar shows the percentage of visitors who fell through and performed the next action, whereas the gray section of the bar shows the percentage of the visitors who did not. And this is all against the total of visitors who arrived at the first touchpoint.”My understanding is that the gray portion is against the previous step. That is what works out mathematically. Can someone confirm whether this is an error in the tutorial, or if I’m missing something in how Fallout is being explained?Thanks.

Hi everyone, I’m running into an issue with Adobe Analytics on our mobile app and hoping someone can clarify whether this is expected behavior or a configuration gap.We’ve noticed that on certain flows, when a user completes a purchase and lands on the Purchase Confirmation page, if they suspend the app immediately (background the app, switch apps, lock the device, etc.), our Track State and Track Action calls for the confirmation step do not fire.This is causing a measurable drop in attribution — we’re missing at least ~20 confirmed customers per day because the confirmation events never reach Adobe.Expected behaviorTrack State / Track Action should fire as soon as the user lands on the confirmation page, even if the app is suspended right afterward.Actual behaviorEvents only fire if the user stays active on the confirmation page long enough for the hit to dispatch. If the app is suspended immediately, the confirmation events are dropped.Questions for the community Is this expected be

What I testedWe were using the MCP to bulk-update smart lists across 59 nested programs in an engagement program. The goal was to add two filters to each smart campaign's smart list: an Email Address filter and a Marketing Suspended filter, then switch the filter logic to ANY.What workedAdding string-type filters works great. We successfully added Email Address (not contains, [".edu", ".org"]) across all 59 smart lists using add_smart_list_rule followed by update_smart_list_rule. Filter logic updates via update_smart_list_filter_logic also worked perfectly. This was a huge time saver.The bugadd_smart_list_rule returns error 709 "Smart List Rule Type Unsupported" for any Marketo system boolean field. We tested:Marketing Suspended (id: 85) Email Suspended (id: 123) Unsubscribed (id: 79) Black Listed (id: 87) Do Not Call (id: 82) Email Invalid (id: 77) Email Invalid Cause (id: 78, string type but system-managed)All return the same 709 error regardless of what we pass for ruleType, index,