Product Communities

AppFolio has seen immense success when using product usage data to onboard and nurture our customers. Using engagement programs and the template provided here for how to structure a product data-driven nurture, written by my incredibly talented colleague @shannonmacq, (LinkedIn) you'll be well on your way to seeing similar marketing successes with your own customers!    Building product-driven nurtures is one of the most powerful options we as marketers have to provide the most relevant onboarding materials, give our customers access to support, and help drive product adoption in one seamless experience. Below is a template for how to think through your first product nurture to create the most tailored experience for your customers.   Stream one:  Welcome Message   Stream One’s objective is to welcome your new customers and help familiarize them with the resources they’ll need for success. You can listen for customers who have just begun their onboarding journe

Hi Marketo Community, @shannonma6 and I presented at the February 2025 Marketo User Group on one of our favorite topics: email operations. From improving deliverability to surfacing meaningful metrics, Shannon created this blog to give a high-level summary of the strategies and best practices we covered during our session. Building and Protecting Your Sender Reputation Your sender reputation directly affects whether your emails land in the inbox. These are some of the foundational steps every team should be following: Authenticate your sending domain: SPF, DKIM, and DMARC are essential. BIMI can also enhance brand recognition. Warm up new IPs or domains: Start slowly, sending to your most engaged users first, and gradually increase volume. Maintain list hygiene: Remove invalid or inactive contacts regularly. Email validation tools are helpful for staying ahead. Stay consistent: Maintain a steady sending volume and cadence to avoid deliverability spikes. Avoid “no-reply” senders:

Hello community, I'm getting more and more frustrated with Adobe Workfront's support.While it has not been easy to get meaningful and, above all, timely support in recent months, requests do not seem to be addressed at all over longer periods of time. Is this just a subjective assessment, or is it the same for you? RegardsLars

Hi there,   I am trying to convert JCR-SQL2 query to Query Builder, but I see a warning that  "Usage of self property in path predicate has been deprecated. Please avoid its usage.". I have tried several approaches but they didn't return valid results. Probably someone of you had experience with it.   JCR-SQL2 query: SELECT * FROM [cq:Page] as page WHERE (ISDESCENDANTNODE(page,'/content/project1/en/child1') OR ISDESCENDANTNODE(page,'/content/project1/en/child2') ) AND NOT ISDESCENDANTNODE(page, '/content/project1/en/page1') AND NOT ISDESCENDANTNODE(page, '/content/project1/en/page2') AND NOT ISSAMENODE(page, '/content/project1/en/page1') AND NOT ISSAMENODE(page, '/content/project1/en/page2')   Query Builder: type=cq:Page p.limit=-1 group.1_group.p.or=true group.1_group.1_path=/content/project1/en/child1 group.1_group.1_path.self=true group.1_group.2_path=/content/project1/en/child2 group.1_group.2_path.self=true group.2_group.path=/content/project1/en/page

Applications are now open for the Adobe Workfront Champion Program, inaugural class of 2025/2026! We’re looking for highly skilled and passionate Workfront customer/partner practitioners. The application window will close on June 10th. Don’t miss this chance to elevate your impact, build your brand, and become part of an elite group of Adobe advocates. Apply today: https://event.adobe.com/2025championapp-Workfront?trackingid=X6FJHGWG ICYMI: The recording from our May 15th informational webinar is on this blog page: https://experienceleague.adobe.com/en/docs/events/learn-from-your-peers-recordings/adobe-champion-application. Lots of information on the program, what it’s like to be an Adobe Champion, and tips for submitting your application. Good luck!

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring

I’m trying to find out and analyze users who engaged with a specific campaign (e.g., clicked on the CTA in email and visited website landing page) but didn’t buy immediately - instead, they made a purchase in a subsequent session. How can I build a segment in Adobe Analytics to capture this behavior across visits? Ideally, I want to isolate users who visited the landing page by clicking the CTA button which has a tracking code and then later made the purchase in a second visit which is not in the same session. Is this even possible to track it in adobe analytics?Thanks in advance!

There are some external links which don't have .html extension but they are opening fine in chrome and edge browser, when they are authored in AEM components like RTE, linkchecker is making GET call and marking that link as invalid because it doesn't have .html extension. Now it is showing like broken link on pages. My question - is there anyway to bypass html extension check in aem external link checker using config settings ? or we would require custom linkchecker. Do we need any dispatcher changes to achieve this? Expected outcome- Even I author external link without .html or any other extension it should open. 

Hi all,Has anyone experienced an issue where a required multiselect dropdown field in a custom form fails to save selected values when it's shown conditionally (e.g., only appears when another field = “Yes”)?In my case:Field A = Yes → reveals Field B (multiselect dropdown)I select values in Field BAfter submitting the request, Field B appears blank, as if nothing was selected even though it's marked requiredOther required fields are saving correctly, and the logic to show Field B works it just doesn't retain the selected values after submission.Any insights or recommendations on how to address this issue would be greatly appreciated. Thank you!

I am using the below to pull some data into a Task report from data on the Project custom form. This was previously in a calculated field but as I need this data to be readily refreshed, without being prompted, I have moved it to the column. What I am now unable to do is sort or group on this data. I tried adding a line for sorting but it hasn't worked. Does anyone know what could get this working?displayname=Bet Content Task - Start Time & Date valueexpression=IF(CONTAINS("1",{name}),{project}.{DE:UKI - Bet Offer 1 Banner Live Start Date & Time},IF(CONTAINS("2",{name}),{project}.{DE:UKI - Bet Offer 2 Banner Live Start Date & Time},IF(CONTAINS("3",{name}),{project}.{DE:UKI - Bet offer 3 Banner Live Start Date and Time}, IF(CONTAINS("4",{name}),{project}.{DE:UKI - Bet Offer 4 Banner Live Start Date & Time}, IF(CONTAINS("5",{name}),{project}.{DE:UKI - Bet Offer 5 Banner Live Date & Time}, IF(CONTAINS("6",{name}),{project}.{DE:UKI - Bet Offer 6 Banner Live Start Date

Hi Workfront Fam. I am looking to create a Fusion scenario that utilizes the number of decisions a user makes per month. We are able to view this information on reports in Workfront. Additionally, there is an API module called User Decisions in the unsupported API version (this would be perfect by the way). Do you know of a workaround to find the number of proof decisions a user makes in a month using Fusions? Do we have an idea when the User Decisions will be supported via API?  The goal of the scenario: utilizing user decisions to systemically track and adjust license level from light to contributor. 

I am attempting to submit GDPR request but the portal I use to do so (privacyui.cloud.adobe.io) no longer exists. I have confirmed that this is the data privacy portal Adobe advises using https://experienceleague.adobe.com/en/docs/audience-manager/user-guide/overview/data-privacy/data-privacy-requestsThis is quite concerning, as GDPR is time-sensitive.

Hi Community, Is there anyways I can query the journey properties like: 1. Journey Status 2. Journey Start/End Date 3. Journey Schedule etc Do we have any system datasets storing these values? If not, is there any way to retrieve this info, other than UI? Thanks,Anfal Thanks,Anfal

Hi Everyone, I usually create campaigns by duplicating past ones. But recently I noticed that, when I copy an existing campaign and try to edit it, I often see an old delivery still showing under General > Dashboard, and one workflow appears under 'Targeting and workflows' that I can’t edit, rename, or delete. Hitting save just throws an error.This issue has kind of forced me to recreate some campaigns from scratch. Has anyone else faced similar issue? Not sure why it happens or how to fix it. Please advise and guide.Thanks in advance!

Hi all, I was wondering if it's possible to request from Marketo Support a Workspace copy from a Marketo Production instance into a new Marketo sandbox? Similar to the instance copy (as mentioned on this Marketo docs page) except for a single Workspace to be copied across rather than the entire production instance. This is because of a huge, long standing Marketo production instance, where we don't want the entire instance to be copied over, just one Workspace which houses the main operations is ideal to copy across. I'm aware of the Import Program feature, in this scenario the one Workspace we'd like to copy across has dozens of operational programs. So it would be very time consuming to go down this route.Anyone know if this is possible to request? Thanks.

Does anyone know how to edit and rearrange the order of the audience/experience waterfall within an activity in the new UI?? Previously you could hold and drag them into a new order on the 'edit targeting' tab within the activity edit screen.

Hello.I am receiving a daily report in pdf format as a report builder for Adobe Analytics. Today, I received the report in Excel, not in pdf format. With the warning below"The transition to adobe acrobat format was not completed within 15 minutes. This resulted in the file being in its original format." Please help if you know how to improve the error below.Thank you.

We just launched a new site, but didn't change anything in Marketo. Now forms are duplicating and not submitting on our landing pages. Any insight as to why would be appreciated. Landing page: https://go.glia.com/02-2025-AMS-Webinar_Q2_Product_Update_Marketing-Activities---Test.html

Integrations in Adobe Campaign Quick links: Tuesday Tech Bytes Series 2023   Lets check out few Integrations of Adobe Campaign with Adobe Analytics, Adobe Experience Manager (AEM), Snowflake. Analytics Integration: Adobe Campaign can be integrated with Adobe Analytics to send all the utm parameters like no of clicks, no of opens, unique clicks, sent, total bounces, unsubscribes from the attributes and indicator values in the Adobe Campaign Schemas. Pre-requisites:  The Web Analytics connector add-on must be installed on your environment, through the dedicated package. Create the report suite and configure all the variables required in Adobe Analytics Get all the Variables and events information from the Adobe Analytics Team to map them into the Adobe Analytics External account. Now in Adobe Campaign Classic, Install the Integration with the Adobe Experience Cloud built-in package (Tools > Advanced > Import Package > Install a standard package > Select

Is there any release notes for AEM Designer 6.5.23? I am not seeing anything and there is an upgrade release available. Would be nice to know what the release is for. Thanks!

Hi everyone.I'm using Adobe Campaign Classic v8.5.2 and looking to provide clients with view-only access. They need to monitor campaign metrics – such as delivery performance, unsubscribes, and workflow status – but they don't necessarily need to have the access to edit, create, or delete any workflows or assets.Is there a way to configure such restricted access – possibly through operator roles or custom permissions?Appreciate any guidance. Thanks!

I have created a Calculated metric for a particular dimension using the function approximate distinct count. but the dimension count and the calculated metric do not match. jus wanted to check the reasons behind the same.    

After successfully using proof URL's in a report for well over a year, they suddenly stopped working yesterday for my users.They now come up with a message:You do not have permission to view this proof. Ask the proof owner to add you to the workflow.This is not practical in our 100's per day scenario, and has as I say been working fine.We've made no changes to Workfront or users and these are the same users that have been active over the past year enjoying this facility.Has something changed in Workfront ?