Product Communities

I created an email in the new designer, but would like to have it as an email template. Is there a way to accomplish this?

In the digital age, having a deep understanding of your customers’ journey is essential. Adobe Customer Journey Analytics (CJA) enables businesses to connect, analyse, and act on data from all customer touchpoints in real-time, making it easier to make data-driven decisions. Let's explore some of the most impactful features of CJA: Unified Cross-Channel AnalysisCJA connects various data sources—web, mobile, CRM, call centers—into one seamless view. With a unified dataset, businesses can understand customer behavior and gain deeper insights into their journey across different platforms. Freeform Analysis for FlexibilityCJA’s Freeform Analysis allows users to drag and drop data into customizable tables, charts, and segments. It’s a flexible and intuitive workspace that lets you build custom reports with ease. Data Views and Schema FlexibilityCJA allows users to create tailored Data Views, offering flexibility to structure data according to specific business needs. Teams can customize di

Is there a way to access profile data on the front end ? Something like user.profile_property == 'some value' ?  

I have done the AEM setup using the below version of quickstart and forms addon. After installation i have created a sample form got the "guidelib is not defined" error becoz of this i was not able to use a custom methods in edit rules. Please let me know do i need to install any sp or other packages. Thanks in advance. 

After migrating tags from /etc/tags to /content/cq:tags, The tag suggestion functionality in the TagsField is no longer working. Below are the steps I have already taken as part of the migration and troubleshooting process:Migrated all tags from /etc/tags to /content/cq:tags as per Adobe’s recommended guidelines.https://github.com/AdobeDocs/experience-manager-65.en/blob/main/help/sites-deploying/all-repository-restructuring-in-aem-6-5.md#tagsVerified that the tags have been correctly moved and are accessible under /content/cq:tags.Updated tag references where applicable in content and configurations.Performed re-indexing of all tag-related indexes, including:cqTagLucenecqPageLuceneRestarted the AEM instance to ensure all configurations were refreshed.http://localhost:4502/mnt/overlay/cq/gui/content/coral/common/form/tagfield/suggestion.0.10.html?root=%2fcontent%2fcq%3atags&query=outdoor&_=1749560005247    @arunpatidar  

Hi,   We currently have a Marketo and Zoom integration via launchpoint. But because Zoom does not allow you to organise two webinars at the same time we want to integrate a second Zoom account with Marketo via a launchpoint. It did not work and we found this on the Zoom FAQ pages:    'Important: Only 1 Zoom Launchpoint should be created and used for a Zoom account. Creating additional Zoom Launchpoint services will invalidate previous Zoom Launchpoint services and cause associated programs to not work properly with the integration.'   Has anyone else got experience with this? And if so - how did you integrate two Zoom account into one Marketo instance.   Many thanks, Greg

Hi,I would like to determine the duration between a user viewing the product section and subsequently clicking on the product card, assuming that both the product section viewed event and the product card click event are being captured. The objective is to calculate the time difference between these two events. Could someone kindly advise on how this can be accomplished within CJA?

Hello ACS professionals, I need to send a transactional email that includes product details. The landing page is hosted outside of Adobe Campaign Standard (ACS), and the information is passed through an external API. When a user fills out a form containing product details such as the product name, code, etc., I need to send a confirmation email that includes the product information. However, I am unable to map the product details into the transactional email because they are not recognized as dynamic fields, even though I have added these fields to the Data Structure section in the Event Configuration. How can I do this? Email details are like this:Your Product DetailsProduct type: Product name: Model/Product code: Date of purchase: 

Hi @parthasarathy Need your help for understanding below points in Adobe campaign classic. 1.Can we define a string length greater than 255 characters while creating a schema or configuring during data loading activity?2.if we are using a predefined filter, incase if there is a change in targeting dimensions will the predefined filter work?3.What is a delivery variable?4. In data loading loading activity what is the necessity of sample file and upload a file from the local machine? what error we can encounter if either of it is worng? 

Hello everyone, I am still pretty new to ACS and is encountering an issue on plain text. I understand different ESP will have different renders and I have run into this issue of plain text alignment. On the plain text editor, I have aligned it to what I want it to be. However, when I send the proofs, all else looks fine except for the plain text version. There are 2 scenarios I ran into. When I make a slight edit on the plain text, save, exit the editor and revisit the plain text version on the editor, all the inline spacing are removed and I have to hit enter to create the necessary spacings again.Most of the time this scenario only happened to a line of text followed by a URL in the next line. Same thing when I aligned the URL to the next line with enter but when the proofs came up, both the text and URL are in the same line.Does anyone have any magic to solve this?

For those of us in marketing operations who are wired to crave efficiency, governance and time-saving techniques, Marketo Engage tokens have always been a critical part of our process. Until recently, tokens could be created at a local (program) level or at the folder level within Marketing Activities. Fast forward to today, in addition to still having your tried-and-true local tokens, you now have the ability to create instance-wide tokens that can be applied across any program or folder!  You can add and edit global tokens by going to the Admin tab, navigating to the left-hand side navigation tree and clicking My Tokens. Here you can drag, drop and edit token types, names and values to your liking. Note that you have to have admin permissions to access this.  These tokens will now be available to use in any program when navigating to the program itself and clicking on the My Tokens tab.             &

Let’s see how to integrate AEM with Azure SDK for uploading AEM assets to Azure blob storage. Recently i worked on a very interesting use case, where we need to move old/deprecated assets that are no longer i use to a separate storage on Azure and remove them from AEM. In order to achieve this we need to first integrate AEM with Azure SDK and then write a custom servlet to the job. The major challenge that i have faced is adding dependencies for Azure SDK in our pom.xml on AEM as Cloud Environment. So, In this tutorial we will cover:-How to integrate AEM with Azure Storage SDK.Sample code for uploading Asset from AEM to Azure blob storage along with custom Metadata.Troubleshooting and limitationsFor more details please visit. Integrate AEM with Azure Storage SDK on AEMAsCloud

Hi everyone, I'm trying to update dynamically user's Teams ("Other teams", not home team) with custom API call as I can't find suitable default option neither in Update User module, nor Update Teams module. I'm able to pull current user's team(s) and add a new team to the collection, but when I try to update user with this new value (collection), I get an error: Any thought on how this can be resolved? Or maybe other ideas how I can either add certain users to the Team or add Team (as Other team) to certain users I'd appreciate any suggestions Thank you!

Hi everyone, I have a client requesting to migrate their existing, classic AEM components to Universal Editor (UE). They do not want EDS, just UE. Now I know it is not officially supported by Adobe, but given the universal nature of the UE, it should be technically possible. I was wondering if anyone has done it already, and if so, please share your learnings. I am especially interested in achieving the following without EDS: 1) How to enable asset picker and other UE integrations with AEM author via a Technical user account? 2) How to instruct a page template in AEM to open a page in UE instead of the classic Page Editor? Without adding a custom button. 3) Any other possible challenges I am not seeing ATM?   Thanks in advance, Daniel

Hello Marketo Community,We are looking at designing a custom backup framework for our Marketo instance, specifically focused on campaigns, flow steps, triggers, filters, etc. (not data or assets). We were looking at maybe using the Marketo REST API to regularly automate and extract campaign metadata and have the following questions: Has anyone else implemented something similar?Did you go with custom scripts or something hybrid?Any suggestions on structure?Were there any surprises with missing metadata, trigger logic not being accessible,  API limits or anything else we should be advised of?We are looking to make this as automated and modular as possible.Thanks in advance for feedback and examples if you don't mind sharing!E.D.

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Hoping anyone can offer some insights. I'm trying to create a webhook that will insert an activity log entry on another instance. However I cannot even get the authentication token, the call times out. I'm wondering if the call between instances is possible at all or if I am setting up my webhook wrong. I've tried Get, and Post just to try it, but neither works. I can however setup webhooks to salesforce the same way and they work fine. Any help is appreciated.  

Hi, I am looking to carry out Before After analysis wherein i want to compare users who used the new product(subset of larger product) post the launch, and what was their interaction to the larger product same time last year. Below is the screengrab of segment created, let me know if this would work?thanks

Hi,I have a question regarding eVar capturing when moving from mobile App to Web View. In our mobile app two pages Product Display Page(PDP) and Product Listing Page (PLP) will be converted to web view (The PDP and PLP running in website will be loaded inside mobile app). We want to capture App ID in these web view. So when moving from App to web view in query parameter APP ID will be passed. In Adobe Launch data element will be created for this app id. Now thing is that I want to create one rule which will capture appID  in eVar but this rule will trigger in both PLP and PDP page load and all the existing click action of PLP and PDP. So that I don't have to touch existing launch rules of these pages.Please suggest what to do.Thankyou.

In the Adobe analytics report, we observed that for some mobile app users, we are seeing huge spike in the Video Views numbers. Its like within 1 minute seeing 900+ video views. It was random and happening very few times in a month. It was not bot activity but due to bug in the the mobile app.I want to create a segment where I can detect such anomaly. I want to filter Visits/Visitor where within one minute, adobe report shows 300+ video views. Is it possible to create segment based on time range/period? 

Hello, I wanted to know what is the best possible way to have certain JavaScript files of clientlib to work only on AEM author and does not load on publishers. Assume I have 10 javascript files in the clientlib out which 3 files must load only in aem author and other 7 files must load only in publisher How could i achieve it, what are best possible solutions for it.  Regards,Srinivas    

I'm the admin for my instance, and our field service support team asked me if there was a way they could track service calls in Workfront.Currently they use an Excel spreadsheet that includes details of the call, who answered the call, how the issue was resolved, etc.  There are also a variety of year end reports in the Excel spreadsheet.We sell our product through OEMs, so there aren't a high volume of service calls, only 1-3 a week during heating season.The team wants to explore Workfront as an alternative to licensing additional software such as Salesforce.Is anyone already doing this?  Would you mind sharing how you have it set up and any relevant lessons learned?Thank you!