Product Communities

July '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities WhatsApp Channel: Journey Optimizer now supports direct WhatsApp messaging, enabling smooth integration into your journeys and campaigns for improved recipient communication and engagement. This native channel delivers out of the box WhatsApp template integration, message preview, personalization, delivery reporting, webhooks, opt-in and opt-out consent management, and more. Previously released in Beta, this capability is now available to all environments (General Availability). Brands: You can now create and customize your own Brands to clearly define your visual and verbal identity across communications. With the Brand alignment score, you can receive real-time feedback on how well your content reflects your brand's tone, style, and guidelines, helping you stay consistently on-brand with every message you send. Previously re

Marketo Rest Endpoint for Email content doesn't contain any data about the buttons in the modules and I couldn't find any endpoint for doing CRUD in modules.We are working on a translation solution but for the Buttons we are stuck.If its not possible via REST API what are the other ways or strategies we can can use to update the Button's text?

How do you see the heat map or hot clicks for trigger campaigns? I can only see it for adhoc campaigns that have been sent.

Hi Folks, Im wondering what reporting people have for monitoring the "health" of their request queues? Things like - time from request submitted to opened (change status from new i guess?)?time from opened to closed/resolved?time from opened to converted to project?Assignment of OPEN/active requestsassignment of resolved/closed requests. Any other breakdowns or KPIs that youve found helpful or interesting to look at! Thanks community! 

Hello all,I know in a multi-tenant AEMaaCS setup, each tenant’s code can be included as a Git submodule within a main repository, and dispatcher configurations can be customized per tenant. However, I’m looking for best practices: How can I manage tenant-specific dispatcher configurations (like cache rules, filters, and vhosts) to ensure proper isolation between tenants while maintaining a shared deployment pipeline?

Hello Adobe Experience Platform users,   We have a really exciting Ask Me Anything (AMA) on 9/2 at 8am PST where product and engineering will be answering questions on all things related to AI Assistant. You don't want to miss this!   In the meantime, review this article from one our engineers who will be leading the AMA on 9/2: https://experienceleague.adobe.com/en/perspectives/prompting-101-how-to-talk-to-adobe-experience-pla...   Register here: https://experienceleaguecommunities.adobe.com/t5/aep-events/ask-me-anything-september-2nd-with-experience-platform-experts/ec-p/769194

We are unsure of which Bounce Rate metric to use for our overall site performance reporting, one thing I noticed, for both of the screenshots where the bounce rate looks more accurate (49%) the metric being used is ‘Bounce Rate (Page Views)’ rather than ‘Bounce Rate’.  I am new to my digital growth team and my predecessor had mentioned a Bounce Rate discrepancy before she left. With some of our brands, the team members have their own dashboards recording Bounce Rate that don't seem to be accurate. I found this in my initial research:Bounce Rate (Page Views)Not a standard Adobe metric—often refers to bounces divided by page views.Can be misleading; not recommended for precise analysis.Bounce Rate (SPV/V)Single Page Visits ÷ VisitsMeasures how many visits involved only one page view. Useful for site-wide analysis.Bounce Rate (SPV/E)Single Page Visits ÷ EntriesFocuses on how often a landing page leads to a bounce. Best for entry page analysis.Bounce Rate (Adobe default)Boun

I have remove and reinstalled the debuger, but it does not work in google browser,  but it works in microsoft edge

Hi- I am trying to create a report that shows how much each job role is utilized. I would like this report to display the planned hours each job role in our system has by month. I tried an hours and assignments report and am getting zeros. When we set up a project, we use a template that contains job roles and then assign the roles to users. Is this what is impacting the reports and causing zeros? Thank you!

Hey there. I'm trying to run a report of completed tasks by Portfolio. I'm getting a large number of tasks that are showing up as 'no value' for the portfolio, though the Projects they're affiliated with are in fact assigned to a Portfolio.  There may be instances of when a task was marked complete that the Portfolio hadn't been added yet.... could that be why the Tasks themselves are showing as having no Portfolio value?

Field definition - Default value type Can someone provide a detailed explanation for the Default value type options at the Field definition screen for a resource element? For our example, the element type is 'Text'. Also, there is a list of authorised values.I couldn't locate anything within the documentation explaining the differences between the three options: 'No default value', 'Constant default value' and 'Dynamic default value'.I am interested in the best practice, potential implications to data loads, screen definition etc.   Thanks

I'm sending consent preferences upon account creation for a website, planned to be sent by the Web SDK. I want to set preferences at the channel level, but on my RTCDP profile, I'm seeing a path that is specific to the ECID. How can I set consent at the email level, rather than something that is device specific?  Here's a sample of the call I'm currently sending that results in preferences that are specific to an ECID value.alloy("setConsent", { consent: [{ standard: "Adobe", version: "2.0", value: { collect: { val: "y" }, marketing: { preferred: "email", email: { val: "y" } }, metadata: { time: new Date().toISOString() } } }] }); Here's what I'm seeing on profile, notice how the path contains "idSpecific." 

Hello All! I am doing research to learn more about Business Rules within Workfront. I was hoping the community could share different use cases for Business Rules that your companies use. Thank you!

Hi Team,I need your help with an issue I'm facing. Adobe Analytics (AA) is working correctly on our existing websites. However, after integrating the Adobe script into the <head> section of a new website, I noticed that while the rules are firing as expected, the AA network calls are not being triggered.Could you please help me troubleshoot this?Attaching both screenshots

I would like to send thme same newsletter to recipinents maximum three times. How do I do this? 

Hello I have a requirement to create API end points to access and do the following in Adobe Experience Cloud Assets,a. Browse assets in a paginated mannerb. Filter assets based on the metadata by applying 1 or more filters at the same time (including custom metadata)c. Search through the assetsd. Download assetsDoes the experience cloud assets have specific APIs to do the same? Or could we use assets API for this? I could not find anything from the documentation on how could I programmatically access experience cloud assets. Any directions or documentation would be much appreciated.Thanks

Hello,I am trying to migrate a couple of Batch and Edge audiences from one sandbox to another in AEP using the Sandbox Tooling (Package) feature of AEP. The batch Audiences are all successfully migrated. However, the package failed for all the Edge Audiences with the following error message, [{"taskType": "POST","taskStatus": "ERROR","artifact": {"id": "364a3aed-1154-414d-a039-3cf7354ffb11","altId": null,"type": "PROFILE_SEGMENT","found": false,"count": 0,"messages": [{"status": "FAIL_QUICKLY","attempt": 1,"message": "com.adobe.dx.exim.commons.internal.client.rest.RestException: {\"requestId\":\"X8uZVV1wD5Kh3cPn74LTJ1Xv4UU4VHln_558f74799b3d4c1eb92fe6cbf79f9141\",\"errors\":{\"400\":[{\"code\":\"UPAPI-113447-400\",\"message\":\"The merge policy associated with segment is not Edge Active.\"}]},\"type\":\"https://ns.adobe.com/aep/errors/UPAPI-113447-400\",\"title\":\"The merge policy associated with segment is not Edge Active.\",\"status\""}]}}] Can someone please help me solve

I am currently working on integrating RT-CDP audiences to be used in Adobe Target activities, but for the time being using at.js, instead of Adobe Experience Platform Web SDK. During that work I found the following question:Has anyone successfully used AEP edge profile with... - Adobe Experience League Community - 442184CC: @evidana and @jacobto1  I noticed that it was quite old and thus locked for commenting, so I wanted to create a post to share some of my findings. First off, I too was getting the "404" status of my test profiles in the Adobe Target trace. I managed to change this to "200", after I ensured to include the following parameters in our Adobe Target implementation:aepSandboxIdaepSandboxNameDocumentation: How Do I Use the targetGlobalSettings() Function? | Adobe Target The only way to fetch the Sandbox ID (in UUID format), is either to create a test audience in the relevant sandbox and activate it towards Adobe Target - once in

Hi all, I followed this tutorial (EDS site via EDS template using Universal Editor in AEMaaCS - no doc authoring): https://www.aem.live/developer/ue-tutorial?lang=en#create-github-project  and followed each step exactly as mentioned but I am getting the below error page when opening the index page in universal editor: I also tried adding these in head tag but all in vain: (https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/universal-editor/getting-started ) <meta name="urn:adobe:aue:system:aemconnection" content="aem:https://author-x-y.adobeaemcloud.com"> <meta name="urn:adobe:aue:system:fcsconn" content="fcs:https://author-x-y.adobeaemcloud.com"> <meta name="urn:adobe:aue:system:fcsconnection" content="fcs:https://example.franklin.adobe.com/345fcdd"> <script src="https://universal-editor-service.adobe.io/cors.js" async></script>  I can't find any other resources regarding the i

Good day Community! We are currently targeting your new module interface. But there are several updates or visualizations that have been changed. One of them is the “Render Using JavaScript”, I was looking for documentation on this new model but I think Adobe has not yet made an update to the documentation, does anyone know if there is an article that can explain this new functionality, I just think it may be the replacement or optimization of the VEC but I prefer to confirm the same.  

AJO’s standard profile-driven personalization is not sufficient for managing common, frequently updated template components—such as internal compliance notices, member disclosures, or branded language—that are not part of the individual profile but must be inserted based on the context (internal/external), campaign type, or data source. This blog delivers a practical guide for institutions aiming to dynamically inject header/footer blocks into AJO email templates.  Use Case: For the upcoming Community Health & Wellness Fair, UGH hospital needs to deliver targeted email communications through Adobe Journey Optimizer (AJO) for both internal staff and external community members at the same time. Internal employees require emails with dynamic header, footer, or informational blocks specific to their roles (such as booth assignments, volunteer sign-up links, and facilitation reminders), while external recipients (local residents, past patients, and partner organ