Adobe Journey Optimizer

I’m working on a transactional journey in Adobe Journey Optimizer that is triggered by an event tied to a Prospect Event Schema.At the same time the event is ingested, the same individuals are also being written to the Prospect Profile schema. I’ve validated this by comparing timestamps and primary IDs across both the Event and Profile datasets—data is being populated correctly in both places.To account for any latency, I’ve added a 15-minute Wait activity immediately after the event trigger to allow for profile ingestion and stitching.Data Structure Context Event Schema Does not contain consent values (true/false) Contains SourceID, which maps to commPreferenceType in the profile Profile Schema Contains commPreferences Includes both: commPreferenceType granted (consent flag) IssueAlthough the journey is triggered by the event, I am attempting to evaluate Profile data within a Condition (Optimize activity) to determine eligibility for email communicat

Hi Community Members​@AmitVishwakarma ​@Asheesh_Pandey ​@kautuk_sahni ​@akshay_kashyap ​@bjoern__koth Any suggestions would be appreciated thank you Is it possible to  expose the ranking formula score in Code-Based Experience so it can be accessed by third‑party systems requesting offers via the Edge Decisioning APII understand that this is a runtime activity where in the system will calculate the offer priority and provide the score https://developer.adobe.com/data-collection-apis/docs/endpoints/collect/https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/experience-decisioning-rankings/ranking-formulas Code based Experience Logic!--scriptorstartfragment-->We are able to retrieve the offers that are eligible for this decision policy.The ranking formula is available under subPropositions(base64 encoded values).However, we want to understand whether it is possible to send the ranking score as part of the response.If so, which attribute

Looking for some best practices on how to manage/contain all of our audiences. As more and more campaigns come through, our audience list gets larger and larger with some not being deactivated after the campaign is finished, duplicates, etc. Some questions about capabilities are below. Thanks for your help! Is it possible to look at inactive/deactivated audiences? For audit purposes, we would like to keep a list of audiences we are deactivating to show they aren’t in use anymore. Obviously we can use the UI tool and filter, but this might quickly become not enough. Looking into using a query/API but unsure if possible.   Is there a way to see audiences that are being used in a live journey currently? With out large list of audiences, some might have been used in multiple journeys and before deactivating them, we would like to check if they are actively being used. I thought there was a safeguard in place that when you deactivate an audience, it would not let you if it was being used, b

I am trying to solve a particular use case whereby I use a custom wait activity to determine how long to wait before a customer is sent communications. This custom wait activity needs to based on the customer’s Australian time zone. Importantly we do not have time zone preference details enabled in AEP/AJO because we do not have this source data. We might in the future. Therefore I am trying to determine if we can use the advanced expression editor to write the necessary logic within the journey to determine the customer’s wait time.  GOAL: if time of event is X-time or later local time pass through the condition and send email/SMS, else wait Z-mins until it is X-time customer local time before continuing onto the next journey node. I want this to automatically calculate/adjust for daylight savings instead of manually updating wait times whenever daylight savings changes. For example if the goal is to send comms at 12pm noon, this means if the customer is in WA (Western Australia [Pert

If I am establishing a business rule in EST timezone, and if the journey is running continuously for a year - will Adobe automatically accomodate for DST changes or will the daylight-saving timing change need to be done by the developers manually? Please confirm the same.

Hi Team, Can anyone please let me know who creates/owns the mail boxes for From and Error email addresses in AJO Channel surface config when the subdomain for this channel surface is CNAME delegated instead of full delegation ? ​@SatheeskannaK 

Hello Everyone, I'm working on a use case, where I'm receiving 2 streaming events for same profile at exact same time. The journey is setup using unitary events. Both events getting ingested into dataset. But in Profile's event tab, I see only one event. For a profile, journey re-entrance is set to 1 second, so that for some cases if the profile with same identifier comes after a second it should get processed. Looks like journey is getting triggered for only one(first) event, since both events are hitting AJO at same time, though there is difference(of 9 second) in timestamp between 2 events.Payload1:{   "emailAddress": "<user address>",   "ProfileID":"9876543212PSR",   "Code":"PP003",   "channel": "Email",   "communicationName":"Project Started",   "_id": "1123457QWER0",   "eventType": "ajocommunication",    "timestamp": "2026-04-02T11:59:48.384Z",   "address" :"NULL",   "projectName" : "Ebill",   "status": "NULL",   "date": "NULL",  "action": "NULL",   "trackingCode": "ABCD123

Hi! I am seeing an unexpected delay with a Weekly Quiet Hours rule (Queue message).Configuration:Window: 10:00 PM to 8:00 AM (Recurring daily). Timezone: Buenos Aires (GMT-3). Frequency Capping: None.The Issue:A profile reached a Push node on Tuesday at 4:20 AM. Expected: Sent Tuesday at 8:00 AM. Actual: Sent Wednesday at 8:00 AM (27-hour delay).Questions:Does AJO treat an overnight window (where End Time < Start Time) as a single block that concludes on Day+1? Because the profile arrived at 4:20 AM on Tuesday, did the system assign it to the "Tuesday Rule" (ending Wednesday 8 AM) instead of the "Monday Rule" (ending Tuesday 8 AM)? Is this behavior documented? What are your reccomendations? Thanks!

I’m looking to create highly personalised data driven Kinetic emails. Would anyone be able to help me with this or provide any additional information as to what is supported in AJO?

Hi there, I have created an audience in AJO which is updated daily by batch sync. This has been shared to a destination with no end date. Does this mean the audience shared will be updated daily (i.e. members no longer shared when they don’t qualify for an audience and new members shared when they qualify) until I stop sharing it?Thanks, Serena

Hi, I have enrolled in a Journey Optimizer course (AJO-BP200) but have come to a shuddering halt at an early stage. One of the first instructions is ‘Start the Simulation’. Where is this? This doesn’t appear to be a paid course, but I’m thinking it is and at the point of payment you get access to the Simulation? I’m unable to find it via the AJO within my standard working interface. Any ideas? Many Thanks in advance

Hi everyone,I’m just starting with Journey (this is my very first Journey on the Adobe platform) and I’m sending my first email communications.I’ve noticed that on my email, an additional message appears at the bottom of the email content:“Server responded with ‘Access denied’ – check your email address and password in the account settings and try again.”In Polish beacause i am Pole: “Serwer wysłał komunikat: Odmowa dostępu”This message is being appended directly to the email body, which of course should not be visible to recipients.My questions are:What exactly is this message and where does it come from (Journey itself, email configuration, SMTP server, etc.)? Why does it appear only in some emails and not all sends? How can I fix this and completely remove it so it is not added to production emails?

Hi Team -We have setup the audiences in AEP/AJO and also we have added the required asset id for japn region and once the AEP/AJO is processed email is getting deployed to all regions except for Japan. Note: we use AEP/AJO for audience build only. Need why Japan audiences are not receiving email and how to troubleshoot it

I am sending SMS text messages and need to adhere to quiet hours. I am having trouble building an expression in AJO that sends at 1 PM in the fans local time zone. 

Hi all,Looking into different approaches to make user opt out for SMS.One way is to set up the inbound keywords, however looking for some custom approaches to make the profile SMS consent flag to false. Thanks!

We are looking into custom solutions to archive email send out metadata. Like Email Subject, Send out time, content of the email, etc. We explored two options:BCC  Message Export & Entity DatasetsHowever is there any 3rd option which we can utilize here? Reason being, BCC can get expensive if you have so many send-outs. And Message Export/Entity Dataset exports can become complex if you have personalized content in your emails. Looking for some suggestions. Thanks!

I just create this webhook, try to test in postman Wan to to see the information upload in AEPCan you help me with this , please

Hello, we want to send gift vouchers to the winners of our prize competition with transactional emails.There is a possibility that some Clients may have won multiple prizes, so we need to send them several emails with different gift vouchers at the same email address.We have an Excel file with the target email addresses and the relative gift vouchers. In this file there are duplicated ids. We want to upload the file and make sure that Adobe Journey Optimizer sends multiple emails to the same duplicated ID/Addresses, each with its own gift voucher.The Excel file looks like this:In this example, ID 0000805085 needs to receive 2 emails, one with gift voucher 23A and one with 24B, at the same email address. How can we do this with Adobe Journey Optimizer in one single Journey?Thank you very much for your support Joseph

Hi everyone,We’re currently re-warming a subdomain that was previously warmed in Aug–Sep 2025, after a period of low volume.Since ramping up again (Feb), we’re seeing many Gmail bounces due to timeouts, classified as “Ignored” (not hard or soft).We also noticed the subdomain has DMARC set to p=none.Could this be impacting Gmail deliverability? Any recommendations to improve reputation during re-warming? Is there a way in delivery logs to see the exact gmail bounce reason? something like this: https://knowledge.workspace.google.com/admin/support/troubleshooting/gmail-smtp-errors-and-codes?hl=en&visit_id=639100432066783742-50066658&rd=1Thanks!

Hi Community! I am writing seeking for help to set up a web channel in AJO. Use case: We are a university trying to personalize a banner in a student’s logged-in area using AJO. The desired journey is expected to read an audience from RTCDP and display the selected banner. Banners are only available on a specific page path, which looks like this:http://www.domain.com/student/{{program_type}}/{{program_id}} All other platform services are displayed on pages with additional routes, such as:http://www.domain.com/student/{{program_type}}/{{program_id}}/serviceshttp://www.domain.com/student/{{program_type}}/{{program_id}}/paymentshttp://www.domain.com/student/{{program_type}}/{{program_id}}/academic_progress Note that banners should not be displayed on these platform service pages (i.e., URLs with additional path segments). Given this, is there a way to configure a banner using the Web Channel in AJO?I am wondering if we could achieve this directly using the available settings. Wildcard mat

In my DSN (Adobe demo environment) I see such a field which can digest the asset directly from AEM Assets. However that field is a typical string. How to set up such field which can digest assets from AEM Assets?  

Hi All,I am trying to create a journey where i pull data from an API end poing using AJO custom actions. and there is a filed in the response called as id. the id is stored in an array like this: {    "data": {        "multiContextList": {            "items": [                {                    "DisplayDate": "dateOnly",                    "publisheddate": "dateTime",                    "pageUrl": "string",                    "_id": "string"                }            ]        }    }}I want to use this ID to create a URL in the AJO journey email  like this: https://domain/_ID.But when i pull the data suing the action all the fields can  be printed in the email body using the script:{{#each context.journey.actions.413214ba-8a6c-4564-8a97-88585292066e.data.multiContextList.items as |items|}}{%#if @index = 0%}{{items._id}}{%/if%}{{/each}}but its not getting populated in the URL part of the email. It shows an error in the journey: Invalid value for the parameter originalUrl found at Pos

This is the script that Im testing Your appointment time: {%= formatDate(context.journey.events.1697323153.timestamp,"dd/MM/yyyy HH:mm") %}  But Im getting this error: Invalid syntax Invalid syntax Error in parsing PQL expression "formatDate(context.journey.events.1697323153.timestamp,"dd/MM/yyyy HH:mm:ss")": line 1:10 mismatched input '(' expecting <EOF>. Error beginning at position: Line 1, Character 24Can someone help!

Hi, I configured a webhook for whatsapp and I see responses in Email Tracking but I can’t see actionNodeID or journeyID or campaignID associated with the Whatsapp node or journey/campaign used.  Thanks.

Hi All,We are trying to render a dynamic URL in an email button based on the contextual event attribute:context.journey.events.`1116xyz`._tenant.applications.applicationType. The attribute applicationType is a string datatype and contains values such as:"1"/"2"Based on this value, we want to display different URLs in the email CTA button.The logic implemented is( replaced with dummy values ):{% let AppType = context.journey.events.`1116xyz`._tenant.applications.applicationType %}{%#if AppType = "1"%}   <a href="https://www.google.com/">Accept my Offer</a>{%else if AppType = "2"%}    <a href="https://onboarding.xyz.com/">Accept my offer</a>{%/if%}If we click on validate. Validation successful.When we attempt to save the email content template in the journey, the validation fails with the PQL parsing error and the journey cannot be saved. Invalid syntax Invalid syntax Error in parsing PQL expression "context.journey.events.`1116xyz`._tenant.applications.applicatio