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November 4, 2025
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Time Zone Custom Expression

  • November 4, 2025
  • 1 reply
  • 127 views

I am sending SMS text messages and need to adhere to quiet hours. I am having trouble building an expression in AJO that sends at 1 PM in the fans local time zone. 

Best answer by SatheeskannaK

@annawi6 There are a couple of ways you can do this,

  • When you've a time zone defined for a profile, use the profile timezone directly in the journey properties.

"If a time zone has been defined for a profile, it will be retrieved and used by the journey. If it hasn’t, the time zone used will be the one defined in the timezone field."

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/timezone-management

  • Use the quiet hours functionality. Again, this is dependent on the timezone defined on the profile level. Note that it's on limited availability. You may have to ask your CSM to enable this for you.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-rules/quiet-hours

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
November 5, 2025

@annawi6 There are a couple of ways you can do this,

  • When you've a time zone defined for a profile, use the profile timezone directly in the journey properties.

"If a time zone has been defined for a profile, it will be retrieved and used by the journey. If it hasn’t, the time zone used will be the one defined in the timezone field."

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/timezone-management

  • Use the quiet hours functionality. Again, this is dependent on the timezone defined on the profile level. Note that it's on limited availability. You may have to ask your CSM to enable this for you.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-rules/quiet-hours

Thanks, Sathees