Unexpected 27-hour delay in Quiet Hours "Queue" behavior (10PM–8AM) | Community
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Silvio6
Level 5
April 1, 2026
Question

Unexpected 27-hour delay in Quiet Hours "Queue" behavior (10PM–8AM)

  • April 1, 2026
  • 0 replies
  • 7 views

Hi! I am seeing an unexpected delay with a Weekly Quiet Hours rule (Queue message).

Configuration:

  • Window: 10:00 PM to 8:00 AM (Recurring daily).
  • Timezone: Buenos Aires (GMT-3).
  • Frequency Capping: None.

The Issue:

  • A profile reached a Push node on Tuesday at 4:20 AM.
  • Expected: Sent Tuesday at 8:00 AM.
  • Actual: Sent Wednesday at 8:00 AM (27-hour delay).

Questions:

  • Does AJO treat an overnight window (where End Time < Start Time) as a single block that concludes on Day+1?
  • Because the profile arrived at 4:20 AM on Tuesday, did the system assign it to the "Tuesday Rule" (ending Wednesday 8 AM) instead of the "Monday Rule" (ending Tuesday 8 AM)?
  • Is this behavior documented?
  • What are your reccomendations?

 

Thanks!