Streaming event not getting processed
Hello Everyone,
I'm working on a use case, where I'm receiving 2 streaming events for same profile at exact same time. The journey is setup using unitary events. Both events getting ingested into dataset. But in Profile's event tab, I see only one event. For a profile, journey re-entrance is set to 1 second, so that for some cases if the profile with same identifier comes after a second it should get processed. Looks like journey is getting triggered for only one(first) event, since both events are hitting AJO at same time, though there is difference(of 9 second) in timestamp between 2 events.
Payload1:
{
"emailAddress": "<user address>",
"ProfileID":"9876543212PSR",
"Code":"PP003",
"channel": "Email",
"communicationName":"Project Started",
"_id": "1123457QWER0",
"eventType": "ajocommunication",
"timestamp": "2026-04-02T11:59:48.384Z",
"address" :"NULL",
"projectName" : "Ebill",
"status": "NULL",
"date": "NULL",
"action": "NULL",
"trackingCode": "ABCD123PS",
"ctaText": "VIEW DETAILS",
"url1":"https://www.google.com"
}
Payload2:
{
"emailAddress": "<user address>",
"ProfileID":"9876543212PSR",
"Code":"PP005",
"channel": "Email",
"communicationName":"Project Assigned",
"_id": "1123457ASDF1",
"eventType": "ajocommunication",
"timestamp": "2026-04-02T11:50:48.384Z",
"address" :"NULL",
"projectName" : "Ebill",
"status": "NULL",
"date": "NULL",
"action": "NULL",
"trackingCode": "ABCD124PS",
"ctaText": "VIEW DETAILS",
"url1":"https://www.google.com"
}
Unitary event id condition:
"eventType” equalsTo "ajocommunication"
Identity:
ProfileID
Did 2nd event suppressed from journey trigger since it has same eventType for that profile?
Is there a way I can accommodate the 2nd event and ensure journey is triggered for that as well, instead of creating different journey to handle the suppressed event?
Thanks for your time.