Streaming event not getting processed | Community
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Level 3
April 2, 2026
Question

Streaming event not getting processed

  • April 2, 2026
  • 1 reply
  • 7 views

Hello Everyone,

 

I'm working on a use case, where I'm receiving 2 streaming events for same profile at exact same time. The journey is setup using unitary events. Both events getting ingested into dataset. But in Profile's event tab, I see only one event. For a profile, journey re-entrance is set to 1 second, so that for some cases if the profile with same identifier comes after a second it should get processed. Looks like journey is getting triggered for only one(first) event, since both events are hitting AJO at same time, though there is difference(of 9 second) in timestamp between 2 events.



Payload1:
{
   "emailAddress": "<user address>",
   "ProfileID":"9876543212PSR",
   "Code":"PP003",
   "channel": "Email",
   "communicationName":"Project Started",
   "_id": "1123457QWER0",
   "eventType": "ajocommunication",
    "timestamp": "2026-04-02T11:59:48.384Z",
   "address" :"NULL",
   "projectName" : "Ebill",
   "status": "NULL",
   "date": "NULL",
  "action": "NULL",
   "trackingCode": "ABCD123PS",
   "ctaText": "VIEW DETAILS",
   "url1":"https://www.google.com"
}

Payload2:
{
   "emailAddress": "<user address>",
   "ProfileID":"9876543212PSR",
   "Code":"PP005",
   "channel": "Email",
   "communicationName":"Project Assigned",
   "_id": "1123457ASDF1",
   "eventType": "ajocommunication",
    "timestamp": "2026-04-02T11:50:48.384Z",
   "address" :"NULL",
   "projectName" : "Ebill",
   "status": "NULL",
   "date": "NULL",
  "action": "NULL",
   "trackingCode": "ABCD124PS",
   "ctaText": "VIEW DETAILS",
   "url1":"https://www.google.com"
}


Unitary event id condition:
   "eventType” equalsTo "ajocommunication"

Identity:
ProfileID

Did 2nd event suppressed from journey trigger since it has same eventType for that profile?
Is there a way I can accommodate the 2nd event and ensure journey is triggered for that as well, instead of creating different journey to handle the suppressed event?
 
Thanks for your time.

    1 reply

    SatheeskannaK
    Community Advisor
    Community Advisor
    April 2, 2026

    @parmeshwarr3905 This is guardrail to the unitary event in AJO. You can’t have two events happening for the profile in less than 5mins to trigger the journey.

    “Unitary journeys (starting with an event or an audience qualification) include a guardrail that prevents journeys from being erroneously triggered multiple times for the same event. Profile reentrance is temporally blocked by default for 5 minutes. For instance, if an event triggers a journey at 12:01 for a specific profile and another one arrives at 12:03 (whether it is the same event or a different one triggering the same journey) that journey will not start again for this profile.”

    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configure-journeys/events-journeys/about-events

    Thanks, Sathees
    Level 3
    April 2, 2026

    Hi ​@SatheeskannaK 

    The re-entrance period for my journey is set to 1second. 
    So after 1 second the same profile can enter the journey, whether it is for same event or different.