actionID in whatsapp tracking | Community
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Silvio6
Silvio6
Level 5
March 17, 2026
Question

actionID in whatsapp tracking

  • March 17, 2026
  • 1 reply
  • 47 views

Hi, I configured a webhook for whatsapp and I see responses in Email Tracking but I can’t see actionNodeID or journeyID or campaignID associated with the Whatsapp node or journey/campaign used.

 

 

Thanks.

    1 reply

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    March 18, 2026

    ​@Silvio6 From the documentation it should be working as expected. What do you see on the profile events?

    Thanks, Sathees
    Silvio6
    Silvio6Author
    Level 5
    March 18, 2026

    Hi! well this is the event payload:

    I can’t see any messageProfileId, or journeyVersionID or journeyActionId.

    Thanks.

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    March 18, 2026

    ​@Silvio6 I believe the core issue is that WhatsApp is currently being treated as a custom channel within AJO. The data tracking the performance and user interactions from this channel is not automatically integrated with or accessible through our OOTB tracking datasets. Probably I would suggest opening a ticket with adobe support to figure out what’s going on.

    Thanks, Sathees
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