actionID in whatsapp tracking

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Hi, I configured a webhook for whatsapp and I see responses in Email Tracking but I can’t see actionNodeID or journeyID or campaignID associated with the Whatsapp node or journey/campaign used.

Thanks.

SatheeskannaK

Adobe Champion, Community Advisor, UG Leader

@Silvio6 From the documentation it should be working as expected. What do you see on the profile events?

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Thanks, Sathees

Silvio6Author

Level 6

Hi! well this is the event payload:

I can’t see any messageProfileId, or journeyVersionID or journeyActionId.

Thanks.

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SatheeskannaK

Adobe Champion, Community Advisor, UG Leader

@Silvio6 I believe the core issue is that WhatsApp is currently being treated as a custom channel within AJO. The data tracking the performance and user interactions from this channel is not automatically integrated with or accessible through our OOTB tracking datasets. Probably I would suggest opening a ticket with adobe support to figure out what’s going on.

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Thanks, Sathees

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