Adobe Journey Optimizer

Hello Adobe Community Team,We have access to an Adobe Journey Optimizer (AJO) sandbox environment for our organization, Xerago, and are currently facing a couple of issues while exploring the platform. Issue 1: Audience Qualification Not Working We have created audiences using segmentation rules, and the profile data appears to be available in the system. However, the audience is not populating the list of qualified profiles, even though some profiles clearly satisfy the defined segment criteria.We have verified: Profiles are ingested and visible. Segmentation logic appears to be correct. Audience creation completes successfully. Despite this, the qualified profile count remains empty or does not reflect the expected results. Issue 2: Email Configuration Not Functioning in Sandbox The Adobe support team has already completed the email channel configuration in the sandbox environment. However, we are unable to send test emails or execute email-related activities successfully. The co

 Hi everyone,I'm a CS graduate with no prior experience in Adobe Journey Optimizer or Adobe Experience Platform, but I'm planning to prepare for the AD4-E606 Adobe Journey Optimizer Developer Expert certification.Could anyone recommend a beginner-friendly learning path, study resources, hands-on labs, and exam preparation tips? I'd love to hear how others approached the certification and what topics deserve the most attention.Thank you!

Personalization often starts with a simple customer moment, but turning that idea into working template logic can take time. You may need the right field path, helper, condition, date format, and fallback behavior.AI Assistant for Personalization Expressions helps reduce that friction by turning plain-language intent into AJO personalization template logic you can review, preview, and apply.Instead of starting with syntax, you can start with the outcome you want for the customer:Use the customer's renewal date, add one year, and format it as MM/dd/yy. If the renewal date is missing, do not show the date.AI Assistant for Personalization Expressions helps translate that request into template logic you can review, validate, and use in AJO.What AI Assistant for Personalization Expressions Helps WithAI Assistant for Personalization Expressions is available from the AJO personalization editor through AI Assistant. It helps when you know the customer experience you want, but need help writing

I am trying to add a hyperlink to a text value in SMS Beta, but I am unable to find any helper function that supports this use case.Could you please help me understand how to achieve this?For example, I would like the text "UpdateInstance" to redirect users to www.google.com when clicked in the SMS.Please let me know the recommended approach for implementing this in SMS Beta.Regards,Nikhil N

In Mobile SDK its not well documented: Does this: https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/code-based/api-reference#updatepropositionsforsurfaces Should match this - configuration in AJO - location : 

how much time take profiles to leave a journey after Stopping it?

Hi, how much time takes Update Profile node in uptade a profile attribute? Thanks!

What is this Custom trait ????  

Lets assume that I want to create journey like this.Customer adds to cart. Did not make a purchase  Then I would like to personalize web experience for that user Journey looks as follows: I did not find in the documentation. Is the experience only displayed once? May I somehow configure it to be displayed for 3 days & mulitple times if user follows is still in that journey? Any ideas?  

Hi everyone -- my name is Ben Whitlock, Director of Marketing Platform Operations at Fanatics. We’re growing our Platform Development team focusing on AJO and AEP to bring richer, real-time journeys to our customers. I’m based in Jacksonville, FL and we’re looking for someone either based near Jax, or in the San Francisco Bay Area. Here’s a full job description: https://fa-exki-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/27651/Feel free to ask any questions here. If you think you’re a strong candidate, let’s talk!

Live stream show details:In this Experience League Live session, we dive into journey testing and validation tools in Adobe Journey Optimizer, so you can go live with confidence. Whether you're working with event-based or audience-based journeys, AJO gives you multiple ways to validate your logic before your customers ever see a message. We'll walk you through the ideal way to test your journeys before launch and show you how to take it further with the brand-new Journey Simulation.Join us to see how you can:* Choose the right pre-launch testing approach for your journey type, whether you need to trace profiles through branches or validate audience volume and branching logic at production scale, without sending a single message.* Create simulated users on the fly either manually or with agentic support for quick simulation via Journey Agent, automatically covering all paths in one click.You'll have a clearer framework for validating any journey with confidence, and hands-on insight int

Good morning! I was curious if anyone has conducted any proof of concept testing with AJO MCP connecter (currently testing with Claude) and what use cases you are finding helpful? 

All,  Has something changed with the Snaphot dataset, specifically the segmentMembership. The following Query used to work for me, but no longer does: SELECT  channel,  COUNT(*) AS eventCountFROM  (    SELECT      EXPLODE (_cocacola.communicationChannel.channel) AS channel    FROM      profile_snapshot_export_c495eb9a_5571_46e2_9ccd_310042dddc72 SNAPSHOT AS OF 1588    WHERE      segmentMembership['ups']['a0bd3286-e38c-4c44-b037-d2f9d8a2cf81']['status'] IN ('existing', 'realized', 'exited')  ) AS explodedGROUP BY  channel I pulled the most current ID and then searched for the segmentID of the audience I need to take a count on, but I get 0 returns now. Does anyone know what’s changed? 

Hey everyone! Not sure if it’s the correct place but I just shared a short case study on AJO + WhatsApp bidirectionality: using Custom Actions, streaming events, and identity strategy to support more advanced conversational flows while keeping AJO as the orchestration layer.Sharing in case it’s useful:https://www.linkedin.com/pulse/bidirectional-whatsapp-inside-adobe-journey-optimizer-silvio-aranda-kgwkf/ Regards.

The current journey design adopts wait steps after each segment ranging from 30 mins to 4.5 hrs. This unnecessarily uses a wait nodes. I want to simplify the journey/reduce the number of nodes. Therefore, I instead want to replace these wait nodes with a single custom wait step. I have written an expression. The AJO expression editor has validated the syntax (yay!), so it seems I might be on the right track. However, can anyone confirm that this expression is correct? Do I need to include other functions? Or is there a simpler expression I can write?Note: I am using the event schema to trigger profiles to enter the journey, and each profile that enters is segmented as defined by the triggerDelay attribute defined in the schema construct. I am using this segment to define the number of minutes to wait ranging from 30 minutes to 270 minutes (4.5 hrs).if (@event{DW1267_J1_WBC_Dec_AdvocacyDW1267_J1_WBC_Dec_Advocacy._wbg.customerEventAttributes.nonPiiAttributes.triggerDelay} == "1") then (

We have an ongoing requirement where API triggered campaign will be triggered from CDS source system when they make the API call. The namespace we are using is EID - which is the profile identifier for the existing users within company’s system. Now, we need to integrate another namespace which will be non-profile identifier for new first-time users which are not present in the source system. The source system integration with AJO API triggered campaign is based on campaignID value which is unique per campaign. Now, we cannot add 2 namespaces within same campaign and creating multiple campaign versions based on namespace is not a viable solution. Is there any way we can accommodate the requirement of non-profile identifier and profile identifier both within same campaign? As the campaigns will be relevant for new & existing users both. Another caveat is that in AJO we cannot store the JSON data for API triggered campaigns, only the event-based data will be available in profile stor

Hi All, Quick question, I have a requirement to pass my customer ID such as SEV ID in the a URL of a Button of Content Card, is it possible to encrypt the URL that will be dynamically populated based upon each customer identifier.Please note this is specifically for Content Card channel and button feature in it.

Hi everyone, I’m building an abandoned cart flow and hitting an identity namespace limitation.Journey starts with a web pageView (Namespace: CICID). Waits 15 mins, then sends a WhatsApp message. Needs to wait for a WhatsApp button tap (Unitary Event, Namespace: Phone).A single journey locks to CICID, preventing me from adding the Phone unitary event in the middle. Supplemental Identifiers aren't an option since both are person-based identities.The Catch:I need contextual payload data from both events simultaneously to execute the final step: the cart data from the web event, and the wamId and button text directly from the incoming WhatsApp event payload.My Current Workaround:I split this into two journeys:Journey 1 (CICID): Fires on the web event, sends the WhatsApp message, and uses an Update Profile activity to temporarily park the cart data into custom fields on the user's AEP Profile. Journey 2 (Phone): Triggers natively on the WhatsApp reply event. It pulls the wamid and button te

since orchestrated campaign doesnt have step even, how to determine if profile has entered into campaign but not yet exited ? this is to ensure that they dont re-enter the campaign which runs on scheduler every day which its already part of campaign from previous day but not yet exited the campaing.

I wanted to start a conversation around improving user experience (UX) and search visibility for digital aggregators operating in highly competitive seasonal markets. Specifically, when managing high-traffic regional travel portals, streamlining the booking funnel while maintaining local SEO relevance can be quite a challenge.For instance, looking at digital workflows in travel mobility hubs like Aruba, international travelers expect zero friction from the moment they touch down. By focusing on total pricing transparency, removing hidden fees, and minimizing terminal delays, platforms can dramatically improve conversion rates.A great example of this execution is how localized landing pages target inbound tourists looking for the Best Car Rental Deals at Queen Beatrix Airport (AUA). From an experience management perspective, integrating clear fleet filters, real-time vehicle availability data, and a 100% paperless reservation workflow directly impacts the customer success metrics.I woul

Hi, I'm currently testing In-App messaging and the In-App works correctly when triggered through a Campaign, but not when triggered through a Journey, even though I'm using the same event trigger (application.launch) in both cases. In the Journey, the event is triggered successfully and the profile enters the In-App step, but the message never displays on the device. There are no errors shown, and the message works as expected when tested via Campaign. Has anyone experienced this behavior? Are there specific considerations or limitations when using In-App within Journeys versus Campaigns?