In-App Message Not Displaying in Journey (But Works in Campaign) | Community
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Silvio6
Silvio6
Level 6
June 9, 2025
Question

In-App Message Not Displaying in Journey (But Works in Campaign)

  • June 9, 2025
  • 5 replies
  • 688 views

Hi, I'm currently testing In-App messaging and the In-App works correctly when triggered through a Campaign, but not when triggered through a Journey, even though I'm using the same event trigger (application.launch) in both cases.

 

In the Journey, the event is triggered successfully and the profile enters the In-App step, but the message never displays on the device. There are no errors shown, and the message works as expected when tested via Campaign.

 

Has anyone experienced this behavior? Are there specific considerations or limitations when using In-App within Journeys versus Campaigns?

 

5 replies

A
AJODev
Level 4
June 9, 2025

Hello @silvio6 ,

 

In journey, Did you add wait activity after in-app message action? if not add wait activity after in-app message action.
The journey ends immediately after the In-App activity (with no Wait activity), the message is canceled before it can render on the device. In-App messages in Journeys require a short delay typically seconds to minutes to display. If the journey closes before this window, the message is suppressed and never shown. Adding a Wait activity after the In-App step ensures the message has time to appear.
https://experienceleague.adobe.com/en/docs/journey-optimizer-v2/using/get-started/guardrails#in-app-activity-limitations

 

Thanks

AJODev

Silvio6
Silvio6Author
Level 6
June 9, 2025

Hi, yes, we kept in mind that wait functionality. We added a 1 day wait activity after InApp but still nothing 😞

A
AJODev
Level 4
June 9, 2025

Thanks for confirming on wait activity.
1. Have you checked with Assurance that application.launch event is happening like request and response?

2. Are you testing live device or simulator?

3. Check your extensions are latest one or not?
https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/release-notes/

 

Thanks

AJODev

M
Adobe Champion
mbuswaAdobe Champion
Adobe Champion
May 29, 2026

Hi, I won’t start a new thread on this, but have a similar issue. I have a Journey of Push Notification to In-App message on our mobile app.

The In-App message does not display, but if I restart my mobile device the In-App message does display. If you need more info please let me know and wondering if anyone else has come across this issue.

P
PrateekWa1
Level 2
May 29, 2026

Yes, we experienced the same for Content Card and since InAPP and content card works on the same mechanism, I would suggest try

  1. Add Wait activity after the action 
  2. Do not deploy journey with ASAP, always schedule it to go live atleast 10 min after publish 
  3. Check if the profile used for targeting has qualified on Hub network in that 10 min after you publish the Journey

For InApp or Content card to work, Profile should be qualifed in a specific audience over Hub network.

Regards

Prateek Wadhwa

M
Adobe Champion
mbuswaAdobe Champion
Adobe Champion
May 29, 2026

Hey Prateek,

Thanks for your quick response.

Have tried Wait with various durations before AND after the activity. I schedule these 20 minutes to go live after I publish. Same behaviour unfortunately.

P
PrateekWa1
Level 2
May 29, 2026

Okay and do you see decision.proposition.trigger on the profile you are targeting in the event tab? 

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