Adobe Journey Optimizer

 Added as Q by mistake instead of posting in Idea section

I thought about using Decisioning. Case is like this: User abandons cart with last search flight  How to map automatically map the asset with the the specific flight which was searched? User looked for Poland - polish creation, user looked for US - us creation etc  Can we do the 50 rules and then map these rules with creations? Do you know easier way?  If I want to use JSON as a response for example for mobile app (creation would be mapped in Mobile app CMS) can I automatically use the map the searched country into event structure in one Decision?  

Hi! I’ve created a transactional campaign for SMS and in payload I need to send a link:{{context.link}} I’m using an SMS Channel with a configured SMS Subdomain but user’s receiving the full link, not the one used in SMS Subdomain. So, is SMS Subdomain working for transactional campaings? Thanks.

Hello Community,​I am looking for clarification on the prioritization logic in Adobe Journey Optimizer (AJO) when a Code-based Campaign and a Code-based Journey are active on the same surface.​The Scenario:I have a Code-based Campaign and a Code-based Journey targeting the exact same surface URL.​Campaign Priority: Set to a higher score.​Journey Priority: Set to a lower score.​The Observation:​On First Visit: The Campaign experience is displayed (as expected based on priority).​On Second Visit: The Journey experience is displayed, even though the Campaign is higher priority.​The "Journey State" Factor:Within my Journey, once a user qualifies, they trigger a Code-based Experience action, which is immediately followed by a 21-day Wait activity.​I suspect that once the user enters the Wait period, they are considered "realized" or "locked" in that journey state. My hypothesis is that because the profile is effectively held within that journey instance for the 21-day duration, the system i

Hey Community,          I’m trying to edit an email content and save the changes of a live journey. However the issue is that I can’t find the save option even though there is a tip-tool box mentioning that option. This save button used to be present before the generic Action activity update and that used to republish the journey. And my updated content logic is not being rendered in the new subsequent emails. Note: I can see the modified changes within the email designer.Even in the documentation the save button is not present (in screenshot) and doesn’t provide clear & helpful steps to proceed. I’d not want to create new versions just for every frequent & small updates. Appreciate any help on this! Thanks,Ganesh Kumar

Hello Team,Does anyone has experience working with Custom action using mTLS certificate-based authentication ?I am trying to make an API call that uses mTLS certificate-based authentication (the certificate is used for both authentication and authorization). As per Adobe documentation - https://experienceleague.adobe.com/en/docs/experience-platform/landing/governance-privacy-security/encryption#mtls-protocol-support:~:text=of%20the%20data.-,mTLS%20protocol%20support,-You%20can%20now , no changes are required in the custom action or journey, as Adobe will automatically handle the process to enable mTLS. However, the API call is returning a 403 error.Could someone please help confirm if any additional configurations are required to resolve this issue?​@SatheeskannaK ​@Mayank_Gandhi ​@Pulkit_Jain_ ​@ManikSingla 

I am implementing frequency capping (e.g., max 2 impressions per user) for offers in AJO Campaign (CDE setup), but the capping is not being respected.Setup:Offers fetched using decisioning.request Impressions tracked using decisioning.propositionDisplay  Offer-level capping configured Event dataset includes Experience Event – Proposition Interactions field group Both request and display events are visible and stitched to the profile in AEPImpression Event Used:alloy("sendEvent", {    xdm: {        eventType: "decisioning.propositionDisplay",        _experience: {            decisioning: {                propositionEventType: {                    display: 1                },                propositionAction: {                    tokens: [tokensList]                },                propositions: window.latestPropositions            }        }    }});Issue:Even after the user reaches the defined cap, the same offer continues to be returned and rendered.What I Have Verified:propositionDis

Hi There, Where do I start the Journey Optimizer Certification considering that I am a novice.

Would the event be generated only once / multiple times in AJO?

Retain a UI or Query Service metadata link back to the original AJO template name after an email is published in an Orchestrated Campaign. Why is this feature important to you Once an email is live, it becomes practically impossible to trace which template was originally used without relying on manual implementation notes, which severely hinders template auditing, governance, and optimization efforts. How would you like the feature to work Published messages should persist a metadata attribute indicating the Source Template used to create them, maintaining a traceable link back to the original asset. Current Behaviour Once an AJO template is applied to an OCM email and published, it becomes an independent message and AJO does not retain a UI or Query Service metadata link back to the original template name

How can we determine that on browser network tab (or so) if the a content is rendered via AJO web channel ?

Hi Team,I have a question regarding the usage and limitations of array-type and map-type attributes in Orchestrated Campaigns (Adobe Journey Optimizer).Context :We are working with a Profile-enabled dataset that contains:Array fields (e.g., list of addons, purchased items)Map attributes (e.g., key-value structures like perDay)Data is successfully ingested into AEP, and values are visible in Profile Viewer.Observed behaviorScalar attributes (string/number/boolean) :These are visible in Read Audience activity under Add Attributes sectionArray attributes and Map attributes: These are not visible in Read Audience activity under Add Attributes sectionQuestionsMap Attribute Support and Array usage:Are Map-type attributes and array objects are supported in Orchestrated Campaign?If not, is there a recommended pattern to expose/use them?

Hi Community,I'm running into a persistent issue with Adobe Journey Optimizer and hoping someone can point me in the right direction.I'm attempting to build a Fragment that dynamically switches a redemption link based on a campaignName value using an IF-ELSE conditional. The link is an external URL, so I'm trying to set the expression as an href.Here's what I've tried:1. Embedding the IF-ELSE logic directly in a Fragment saved as an href2. Moving the same conditional expression into the personalization editor of the email itself (as an external link)In both cases, the code validates successfully — no errors thrown on validation — but AJO refuses to save either the Fragment or the Email, and I'm not getting a clear error message explaining why.Has anyone encountered this behavior before? Is there a known limitation around using conditional expressions inside href attributes within Fragments? Any guidance on the correct approach for dynamically switching links based on campaign attribute

Hi everyone,I am currently building a Journey in Adobe Journey Optimizer (AJO) to handle some fragment testing, and I am running into an issue with profile capping across multiple segments.My Goal:I need to send live versions of an email to a client for QA/proofing. Because the email pulls dynamic live data via a Fragment, standard proofing won't suffice—I need real records to trigger the journey. I am trying to pull exactly 1 record per segment to send out these test emails.My Journey Setup: Initial Split: The journey uses an Optimize/Decision activity to split profiles into separate paths based on their segments (I have 10 segments in total). Profile Capping: On each segment's path, I have placed another activity using Profile Capping configured to limit the path to exactly 1 record (to capture a single QA sample for that segment). Fallback: If the cap is met, profiles are routed to a "Limit Reached" bucket. The Problem:When I run this, only 3 out of the 10 segments successfully

Hi guys, Could you help me understand how AJO uses seed lists for event based (on edge) journeys?  Scenario:I have an abandon browse event captures ‘on the edge’ events triggered through our websdk.This event is being used to initiate a complex journey within AJO to ultimately send emails to eligible customer who trigger the event.I have set the email templates using a channel configuration that contains seeds. Question:I want to understand how AJO will handle the seed list.Will it send a seed every time a customer triggers the event and an email is sent (which would be thousands a day).Will it only send a seed the first time an event flows through to the email nodes - for the entire life of the journey. Or something else? Reason:I want to customise how seeds are sent. For example some of the seeds are internal teams who want to check the emails occasionally, some are for our validity email performance therefore have limited credits.I also want to avoid having to include manual configu

Hello, I am encountering the error code highlighted in the title of this request when i am trying to publishing version 2 of one of my customer journeys. The Customer Journey in question starts with a Read Audience activity and is comprised of:2 Email Actions 1 Recall Custom ActionThis is the design: This is the full error log:{  "error": [    {      "error": "{\"code\":3000,\"family\":\"SYSTEM_ERROR\",\"message\":\"Inline messages publication has failed\",\"service\":\"vyg-authoring-api\",\"version\":\"4b9b303\",\"context\":\"com.adobe.voyager.service.authoring.restapis.v1_0.JourneyVersionsService:5539\",\"uid\":\"40a20b74-38fc-4070-9198-12397ea600c0\",\"extraInfo\":{\"validationStatus\":\"error\",\"reason\":\"1 error is currently blocking the publication\",\"errors\":[{\"errorCode\":\"ERR_AUTHORING_JOURNEYVERSION_110\",\"error\":\"Can't bulk publish inline campaigns in journey version '40a20b74-38fc-4070-9198-12397ea600c0'.\",\"additionalDetails\":{\"args\":[\"40a20b74-38fc-4070-9198

Hi everyone,I’m currently working on automated workflow testing for email notifications and user journeys in Adobe Experience Cloud projects, and I wanted to learn how others here are handling email delivery validation during development or QA.I’ve been researching different Bulk Emailing Marketing Solutions for API/SMTP-based workflows and recently came across DigitalAka™ while comparing providers for test environments.Are you validating email triggers through external APIs, sandbox inboxes, or custom automation scripts? I’d appreciate any recommendations or practices that work well with Adobe workflows.Thanks!

Hi Team,I’m trying to retrieve the list of journeys using the Adobe Journey Optimizer API. I found a link in the documentation that provides a YAML file, which I imported into Postman. However, when I trigger the request, I’m not getting any response.Reference link: Journeys Retrieve APICould you please help me resolve this issue?  

Hi, The client is asking which Meta permissions are required by AJO to generate and use the access token for the WhatsApp channel integration.In a community thread, I saw that the following permissions were mentioned as required:whatsapp_business_manage_events whatsapp_business_management business_managementHowever, the client is requesting official clarification or documentation explaining why these high-level permissions are necessary.So my questions are:Are these the exact permissions AJO requires when integrating with the WhatsApp Cloud API? Is there any official documentation that explains why these specific permissions are needed?Thanks

I wanted to know that can we get the public URL of an asset using Asset Management in AJO and then use that URL in AJO email designer in HTML code view.I know that we can select the assets directly from assets menu but I am looking into an alternative using the public URL of assets.

Hi Team,Could you please help me.We have put condition activity after Read Audience. In Condition activity, we have to split EML population Vs not EML population.Here attribute exclusionType is String Array storing multiple values like EML, AMB, EFG etc and customerAttributes is Object.We need to split the audience based on exclusionType=EML and others.We tried with below condition but it seems like the profile whoever having first position(index) stating as EML is only fetching in condition. It means if any profile having exclusionType=EML on 2nd or 3rd or so forth position, is not at all coming.Advanced Expression using as:#{ExperiencePlatform.ProfileFieldGroup.profile._abc.customerAttributes.exclusionType} == ['EML']Please help here - we need to check EML value at any position in exclusionType attribute.

Hi all,We have a unitary event-based flow: streaming event → AEP → AJO journey → Custom Action (REST) → ACC delivery.We're currently using these methods for verification and debugging, and want to know if there's anything else we're missing:What we're using today:AEP Dataset Preview to spot-check ingested events AEP Identity Graph Viewer to verify identity stitching per profile AJO Test Mode to simulate the journey with test profiles before publishing AJO Journey Step Events dataset to see journey execution logs (entry, action calls, errors) AJO Live View / Journey Reports for monitoring journey activity ACC workflow logs and journal to trace incoming API calls through to deliveryOur questions:Are these the only native tools available for logging and debugging this type of flow, or are there others we're not aware of? Is there a way to see the exact payload and HTTP response of a Custom Action call beyond what the Step Events dataset provides? Has anyone implemented end-to-end traceabi

We are seeing a significant dropoff in open rates and we suspect there was a recent change to how AJO handles auto opens. AJO has always included auto opens, mostly from iOS mail protection, as part of the unique open metric. While this inflated open rates, it has been that way for quite some time.  Now, we are seeing a new Estimated Email Opens metric which seems to no longer include auto opens.  Can this be confirmed? This is a significant change to the optics of how open rates are reported. If this change was made, can we please understand how an open is classified as an auto open? Just because someone has mail protection enabled does not mean that every email they are opening is an auto open. We need to better understand the logic behind this change if it was made. 

Summary:I am using dataset lookup in AJO personalization, but it is returning empty values. My dataset has a primary identity and data is present. I have tried both approaches — with fields nested under the tenant namespace and also without nesting — but still getting empty results. Not sure what is causing the issue or how to fix it.AEP   configuration:schema : {tenant : {offerID (primary id),title ,description}}Dataset is enabled for lookup Identity is marked as primary Data exists in dataset (e.g., "IC121") Using hardcoded ID in lookupNote: Schema and Dataset is not profile enabledIn AJO (Campaign - CBE based), I am trying to access this data using personalization:Code:[ {{ datasetLookup datasetId="Dataset" id="ID121" result="offer"}} {“title” : “{{offer.tenant.title}}”,“description” : “offer.tenant.description”}] Issue:The response is:{title :””,description : “”} It seems like the lookup is not executing. Can anyone help me what i am missingThanks in advance

Hi community,I’m working on an AJO → ACC integration and running into a limitation with nested arrays in event payloads, such as cart items or receipt line items.From what I can tell, AJO Custom Action mapping handles flat fields well, but not nested collections cleanly.The options I’m aware of are:serialize the array upstream and parse it in ACC use middleware to reshape the payload before ACC send an ID and let ACC retrieve the full data separatelyMy main question:What approach are teams actually using in production for this, and which one has proven most scalable and maintainable?If there is a native way to pass nested arrays through AJO Custom Actions directly, I’d love to know.Thanks.