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Silvio6
Silvio6
Level 6
May 26, 2026
Question

SMS Subdomain for Transactional SMS

  • May 26, 2026
  • 2 replies
  • 46 views

Hi! I’ve created a transactional campaign for SMS and in payload I need to send a link:
{{context.link}}

 

I’m using an SMS Channel with a configured SMS Subdomain but user’s receiving the full link, not the one used in SMS Subdomain.

 

So, is SMS Subdomain working for transactional campaings?

 

Thanks.

    2 replies

    DavidKangni
    Adobe Champion and Community Advisor
    DavidKangniAdobe Champion and Community Advisor
    Adobe Champion and Community Advisor
    May 26, 2026

    Hi ​@Silvio6 

     

    It’s normal behavior in your case. The url shortening requires to detect the protocol as example  https://www.example.com/offers?id={{profile.userId}}.

    In your case, you’re using a variable which is not detected as an url during the message preparation.

     

    Thanks,

    David

    David Kangni
    SatheeskannaK
    Adobe Champion, Community Advisor, UG Leader
    SatheeskannaKAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    May 26, 2026

    ​@Silvio6  Try following this,

    For SMS, deep links are authored using the Url helper function in the personalization editor. 

    To insert deep links in SMS content, use the following syntax:

    {{url originalUrl='<<url>>' type='DEEPLINK' action='CLICK'}}

    Replace <<url>> with your actual deep link URL.

    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/email/deeplinks

     

    Thanks, Sathees
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