Adobe Journey Optimizer

Adobe Experience Manager (AEM) and Adobe Journey Optimizer (AJO) together provide a powerful ecosystem for delivering personalized customer experiences at scale. While AEM manages content and digital assets, AJO orchestrates customer journeys using real-time data from Adobe Experience Platform (AEP)..

Hi ,We are working on profile capping in a recurring journey. Profile capping should also work on a recurring journey which means the counter should get reset to zero .But from the adobe documentation i came to know that , When profile cap is defined on a recurring journey, the counter does not reset after each recurrence.The counter applies only to the selected journey version. The counter resets to zero when the journey is duplicated or when a new version is created. After a reset, the entering profiles take the nominal path again until the counter limit is reached.So, is it possible to reset the counter so that in a recurring journey profile limit will work . ThanksUsha

Hi All,I need a help/clarification on feedback webhook data storage. I have enabled webhook option in API triggered campaign and setup streaming HTTP API endpoint to store the feedback in AEP custom dataset. I’m using custom identity type as per my requirement for API triggered campaign.Below documentation shows the payload triggered after message execution.https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/feedback-webhooks Since I used custom identity during Campaign setup, I understand the identityMap in the payload will contain the custom identity and not email. If so, how do I capture the additional information like email address - to which email is triggered to - and if it sends email only in that feedback payload, then how do I get it work to send the custom identity which is the profile identifier for me.The webhook is working and I see the feedback data in the custom dataset but it is populating with neither email identity nor custom identity. I t

Hello Team, Is there any way to access AEM Experience fragment in AJO ?​@ManikSingla  Could you please advice on any possible ways to do this as per this comment on a previous post - Thank you!

Hi community. I am seeking some help regarding journey capabilities. In a lapsed traveler win-back journey I want to test the impact of entry cadence by splitting the audience into two cohorts within the same journey:Cohort A – Enters on a bi-weekly schedule (current setup) Cohort B – Enters on a daily schedule (proposed)All other journey elements would be identical — same messaging, same wait times between emails, same structure. The only variable being tested is how frequently users can enter the journey. Both cohorts would also share a 30-day re-entry suppression window.I was advised internally that this is not feasible in AJO because the two entry cadences represent distinct qualification paths and cannot exist within a single flow.My questions for the community:Is there any native way in AJO to support two different entry cadences within a single journey for a cohort test? If not, would the recommended workaround be to build two separate journeys — one per cohort — and split the a

I am in the process of migrating a transactional campaign from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer (AJO) as an API-triggered transactional campaign.In SFMC, I can easily access all the JSON files used to trigger emails to customers via data extensions. These JSON files allow me to verify which customer received specific communications and cross-check the data in case of discrepancies. Additionally, I can conveniently filter profiles or emails based on order numbers to locate the corresponding JSON file used to trigger the email.However, in AJO, the data received via an API for a transactional campaign is not stored. How can I verify and identify which customer received specific information in this scenario?

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 Hi Community,I am facing an issue with an Action Campaign in Adobe Journey Optimizer (AJO) for sending push notifications related to custom announcements.Scenario I created an Action Campaign for push notifications. Triggering rules have been configured. The audience is batch evaluated. The campaign activates successfully. However, after activation: Only a few users actually receive the push notification. In the campaign report, I can see that Targeted and Sent counts are almost the same. But a large number of profiles are showing as Bounced. One of the error reasons I see is: PushNoMessageFoundForDecisionPath Note: This is currently being tested in a Dev environment. The mobile app currently has only around 20–30 active users. Users may or may not have granted push notification permissions. Push notifications from Journeys using the same audience seem to work. Questions What exactly does the error PushNoMessageFoundForDecisionPath mean in the context of AJO push campaigns

Hi Adobe Community, Greetings! I have a HTTP API connection from Salesforce which I get streaming events and a batch connector based connection with Salesforce from which I get events and profile attributes. Basically I have two connections from which I wanted to utilize events and attributes together for journeys in AJO.  Streaming events sync in the profile or profile store within minutes. Also the profile attributes and events sync in the profile or profile store within <15-20 minutes. Wanted to check - If I use streaming events from the HTTP API connection to trigger the journey and users are qualified in the journey, then later down the journey if we use profile attributes and/or events from the batch connector as conditions, will the Journey continue as expected if the values are getting updated for them even with the batch connection?  Thanks,Sambit

Hi everyone,I am currently validating the behavior of the Journey Reaction Activity for Push Notifications and have observed a discrepancy in how interactions are tracked across different Operating Systems.In our implementation, we use a click_action key in the Custom Data section of the Push payload (e.g., click_action: "OPEN_BENEFITS"). Our data analysis in the Experience Event Dataset shows the following:On Android (FCM): The interaction is captured as eventType: pushTracking.customAction. On iOS (APNS): The interaction is captured as eventType: pushTracking.applicationOpened.This seems to be due to how the Mobile SDK interprets the payload on different platforms when no physical action buttons are present in the template.My question is: When using a Reaction Node in a Journey set to listen for a "Clicked" interaction, does the AJO orchestration engine perform a logical "OR" to include both applicationOpened and customAction?I want to ensure that users on both platforms are correctl

I am trying to personalize a webpage based on web channel activity in an AJO Journey, using only ECID. I am encountering an error message, and no personalization is working."Can't create InboundActivationEvent as ingestionTarget is not present for actionId: 123, journeyVersionId: 456"

I have an array of objects and need to:Identify the object with the latest timestamp Return only that object Access a specific attribute (e.g. email) from the selected object Use that value in an AJO journey condition===========================================================================🔹 Sample Data!--scriptorstartfragment-->"productDetails": [  {    "id": "product-001",    "timestamp": "2026-04-23T02:00:38.000Z",    "email": "email-001@nomail.com"  },  {    "id": "product-004",    "timestamp": "2026-04-23T02:30:38.000Z",    "email": "email-004@nomail.com"  },  {    "id": "product-002",    "timestamp": "2026-04-23T02:10:38.000Z",    "email": "email-002@nomail.com"  },  {    "id": "product-003",    "timestamp": "2026-04-23T02:20:38.000Z",    "email": "email-003@nomail.com"  }]===========================================================================I was able to filter the objects based on the latest timestamp using filter() and max():!--scriptorstartfragment-->filter(  #{E

I’m facing challenges while trying to map content to offer items in Experience Decisioning and need some clarification on the correct approach. -> using fragments? I attempted to use a visual fragment, but it does not appear in the list of available fragments.When I created an expression fragment, it was listed and selectable for the offer item.However, after applying the decision policy in the email, the fragment content is not getting rendered. -> using custom attributes? In documentation I observed that mapping can be done using custom attributes, but I’m unclear on: How exactly to configure this How the content gets linked and rendered in the email  -> Difference from Offer Decisioning: In Offer Decisioning, content mapping was straightforward using representations.In Experience Decisioning, the approach seems different.I couldn’t find clear guidance in the documentation on how content mapping is expected to work here. Request: Could you please clarify the correct way to

Hi, Below is the error in campaign orchestration Read audience Targeting activity for selecting the entity.But when Audience is selected not getting any Entity option to select in the drop down.How can this error will go?Does it select any specific type of audience  

Hi everyone,I’m hoping someone here might have some insight. I’ve noticed that the Target Product Recommendations page (specifically had Limited Availability]) appears to be down or has been removed.I’ve tried searching via Google and the Experience League internal search using various keywords, but I’m coming up empty. I found this resource essential for [Target Product Recommendations], and I'm a bit concerned about its disappearance.A few quick questions for the group: Does anyone know if this content has been migrated to a different section of the Adobe Target documentation? Is there a new "Product Recommendations" hub or a different URL I should be using? If this has been permanently taken down, are there any similar existing resources or PDFs that replaced it? Any leads or updated links would be greatly appreciated. Thank you in advance for the help! Thanks V

Hi,what happens to a profile in a Journey if, during message delivery, the Channel Rule Set blocks the communication because a frequency cap has been reached?Does the Journey consider this step as completed and allow the profile to move on to the next step?Or does the profile drop out of the Journey path?

Hi Team,In AJO, I have created an API-triggered campaign for OTP delivery, which is used for application login. While setting up the campaign, I enabled the webhook option to capture the customer status.I have a couple of questions: Where is the feedback data stored in AJO? Specifically, which dataset contains the email/SMS tracking or feedback events? I have configured the feedback webhook as well. For this, do we need to create and host the webhook URL externally, or is there a way to generate it within Adobe? Could you please help clarify these points?Regards,Nikhil

Hi, where I can find SMS tracking logs? I used Twilio and I have clicks in my Last 24hs report but I can't find any SMS tracking logs dataset  

What AI features are available out of the box in AJO Ultimate (no additional add ons) except for:Intelligent services  AI Assistant 

Hello,I am looking for guidance on how to correctly configure the JSON payload for the SMS channel when using the Adobe Campaign Classic action in Adobe Journey Optimizer / Journey Orchestration.Our setup is the following: Adobe Journey triggers an Adobe Campaign Classic action Adobe Campaign Message Center then sends the communication We have already successfully implemented email deliveries with this method The payload we currently use for email works correctly:{ "channel": "email", "eventType": { "toBeMapped": true, "dataType": "string", "label": "eventType" }, "ctx": { "firstName": { "toBeMapped": true, "dataType": "string", "label": "firstName" } }, "email": { "toBeMapped": true, "dataType": "string", "label": "email" }}We then tried to adapt the payload for SMS using the following structure:{ "channel": "sms", "eventType": { "toBeMapped": true, "dataType": "string", "label": "eventType" }, "mobilePhone": { "toBeMapped": tr

Hi Team,I am working on translating my email templates using AJO inbuilt translation capability. RWS is our translation provider and the client has a contract with RWS which is platform agnostic contract and is based on the volume of translations.I see in AJO translation provider UI, RWS is listed as one of the translation provider available and I have set up translation provider in AJO by choosing RWS from the list.I would like to know whether the AJO - RWS integration is a native one or  is there any additional integration needed from AJO side to make use of RWS translator to get email templates translated to other languages. Any help would be greatly appreciated. ​@SatheeskannaK Thanks in advance. 

Hi,I have a requirement where I want to pass dynamic number in place of <dynamic number> in below expression. toDateTimeOnly(concat(toString(toDateOnly(nowWithDelta(<dynamic number>, "days"))),"T10:00:00"))This dynamic number is being calculated in below manner -  toInteger(  (    (toInteger(      toDateTime(        concat(          toString(            #{              ExperiencePlatform.ProfileFieldGroup.profile._acssandboxgdcthree.EventReminders.all(                currentDataPackField.id == ${supplementalId}              ).at(0).reminderDate            }          ),          "T00:00:00.000Z"        )      )    ))    -    (toInteger(      toDateTime(        concat(          toString(            toDateTimeOnly(              toDateOnly(now())            )          ),          ".000Z"        )      )    ))  ) / 86400000) - 14I tried merging these two like this - toDateTimeOnly(concat(toString(toDateOnly(nowWithDelta(toInteger( ( (toInteger( toDateTime( concat

All journey versions in our `dev-beta-testing` sandbox return ERR_JOURNEYVERSION_107 ("journey version can't be deserialized"). Even brand-new minimal journeys (Audience Qualification → End, no email/actions) fail immediately. The sandbox was previously working — we have deployed and stopped versions. The version store appears corrupted: `GET /journeyVersions?journey=<uid>` returns the same 10 versions for every journey regardless of the filter. Other sandboxes in the same org work fine. Requesting guidance

Hi, I want to join delivery and tracking logs for push. For email I know we can use “messageProfileId” but I can’t see that column in Push tracking logs. Do you know if there’s an specific column (or maybe a concatenation of ids) to join both Delivery and Tracking for push? My goal is to see the opens or clicks for a profile who received the push. Thanks.

Does these also works for event journeys?