Adobe Journey Optimizer

Hi all,Looking into different approaches to make user opt out for SMS.One way is to set up the inbound keywords, however looking for some custom approaches to make the profile SMS consent flag to false. Thanks!

We are looking into custom solutions to archive email send out metadata. Like Email Subject, Send out time, content of the email, etc. We explored two options:BCC  Message Export & Entity DatasetsHowever is there any 3rd option which we can utilize here? Reason being, BCC can get expensive if you have so many send-outs. And Message Export/Entity Dataset exports can become complex if you have personalized content in your emails. Looking for some suggestions. Thanks!

Welcome! 👋This Community thread is a space for everyone who watched (or is watching) this Experience League LIVE episode to connect, ask questions, and keep the conversation going. Share your takeaways, dive deeper into topics from the session, and help each other with real‑world tips and use cases. The Adobe team will be keeping an eye on the discussion and jumping in where helpful—so don’t be shy!

I just create this webhook, try to test in postman Wan to to see the information upload in AEPCan you help me with this , please

Hello, we want to send gift vouchers to the winners of our prize competition with transactional emails.There is a possibility that some Clients may have won multiple prizes, so we need to send them several emails with different gift vouchers at the same email address.We have an Excel file with the target email addresses and the relative gift vouchers. In this file there are duplicated ids. We want to upload the file and make sure that Adobe Journey Optimizer sends multiple emails to the same duplicated ID/Addresses, each with its own gift voucher.The Excel file looks like this:In this example, ID 0000805085 needs to receive 2 emails, one with gift voucher 23A and one with 24B, at the same email address. How can we do this with Adobe Journey Optimizer in one single Journey?Thank you very much for your support Joseph

Hi everyone,We’re currently re-warming a subdomain that was previously warmed in Aug–Sep 2025, after a period of low volume.Since ramping up again (Feb), we’re seeing many Gmail bounces due to timeouts, classified as “Ignored” (not hard or soft).We also noticed the subdomain has DMARC set to p=none.Could this be impacting Gmail deliverability? Any recommendations to improve reputation during re-warming? Is there a way in delivery logs to see the exact gmail bounce reason? something like this: https://knowledge.workspace.google.com/admin/support/troubleshooting/gmail-smtp-errors-and-codes?hl=en&visit_id=639100432066783742-50066658&rd=1Thanks!

Hi Community! I am writing seeking for help to set up a web channel in AJO. Use case: We are a university trying to personalize a banner in a student’s logged-in area using AJO. The desired journey is expected to read an audience from RTCDP and display the selected banner. Banners are only available on a specific page path, which looks like this:http://www.domain.com/student/{{program_type}}/{{program_id}} All other platform services are displayed on pages with additional routes, such as:http://www.domain.com/student/{{program_type}}/{{program_id}}/serviceshttp://www.domain.com/student/{{program_type}}/{{program_id}}/paymentshttp://www.domain.com/student/{{program_type}}/{{program_id}}/academic_progress Note that banners should not be displayed on these platform service pages (i.e., URLs with additional path segments). Given this, is there a way to configure a banner using the Web Channel in AJO?I am wondering if we could achieve this directly using the available settings. Wildcard mat

We have two custom actions in our journey. Based on these custom actions we personalize content in our channels.Eg:ProductCustomActionv1 and PriceCustomActionv1According to the setup, we first call ProductCustomActionv1 and then use the information in ProductCustomActionv1 to call PriceCustomActionv1 to find out the price and we use the price information in our channel(sms and email).Now if something changes in ProductCustomActionv1 and we created a new version ProductCustomActionv2 now we have to go manually to all steps within our journey to change the custom action reference. Instead if there is a custom action alias reference that is possible to set within the journey custom action configuration. then we don’t have to change anything within our journey.for ex: ProductCustomActionv1 is set with an alias pdtCustomAction, any new custom action I create I will also give the same alias then all the references of the custom action within the journey would automatically resolve. Please re

In my DSN (Adobe demo environment) I see such a field which can digest the asset directly from AEM Assets. However that field is a typical string. How to set up such field which can digest assets from AEM Assets?  

Hey AJO practitioners, One thing that keeps coming up when I talk to teams across the industry: staying on top of Adobe release notes is genuinely hard. Not because the documentation isn't there - it is - but because carving out time to check it regularly just doesn't happen when day-to-day work takes over. I built DXP Intel to solve exactly that. It monitors release notes across Adobe Experience Cloud solutions weekly, summarises what's new, and surfaces it in one place. You subscribe to the products you care about - Target, AEP, CJA, AJO, whatever's relevant to you - and only get an email when there's actually something new. No noise, no digest of nothing. Check it out → dxpintel.com Happy to hear any feedback - this is early days and I'm actively improving it.

Hi Everyone,I’m looking to connect with professionals who have hands-on experience in Adobe Experience Platform (AEP), Adobe Campaign, or similar marketing automation tools.Would love to understand how you are working on customer journeys, segmentation, and personalization use cases in your projects.Also curious to learn about real-time implementations and best practices followed in AEP/AJO environments.Happy to connect and exchange knowledge!Thanks in advance.

Hi All,I am trying to create a journey where i pull data from an API end poing using AJO custom actions. and there is a filed in the response called as id. the id is stored in an array like this: {    "data": {        "multiContextList": {            "items": [                {                    "DisplayDate": "dateOnly",                    "publisheddate": "dateTime",                    "pageUrl": "string",                    "_id": "string"                }            ]        }    }}I want to use this ID to create a URL in the AJO journey email  like this: https://domain/_ID.But when i pull the data suing the action all the fields can  be printed in the email body using the script:{{#each context.journey.actions.413214ba-8a6c-4564-8a97-88585292066e.data.multiContextList.items as |items|}}{%#if @index = 0%}{{items._id}}{%/if%}{{/each}}but its not getting populated in the URL part of the email. It shows an error in the journey: Invalid value for the parameter originalUrl found at Pos

This is the script that Im testing Your appointment time: {%= formatDate(context.journey.events.1697323153.timestamp,"dd/MM/yyyy HH:mm") %}  But Im getting this error: Invalid syntax Invalid syntax Error in parsing PQL expression "formatDate(context.journey.events.1697323153.timestamp,"dd/MM/yyyy HH:mm:ss")": line 1:10 mismatched input '(' expecting <EOF>. Error beginning at position: Line 1, Character 24Can someone help!

Hi, I configured a webhook for whatsapp and I see responses in Email Tracking but I can’t see actionNodeID or journeyID or campaignID associated with the Whatsapp node or journey/campaign used.  Thanks.

Hi All,We are trying to render a dynamic URL in an email button based on the contextual event attribute:context.journey.events.`1116xyz`._tenant.applications.applicationType. The attribute applicationType is a string datatype and contains values such as:"1"/"2"Based on this value, we want to display different URLs in the email CTA button.The logic implemented is( replaced with dummy values ):{% let AppType = context.journey.events.`1116xyz`._tenant.applications.applicationType %}{%#if AppType = "1"%}   <a href="https://www.google.com/">Accept my Offer</a>{%else if AppType = "2"%}    <a href="https://onboarding.xyz.com/">Accept my offer</a>{%/if%}If we click on validate. Validation successful.When we attempt to save the email content template in the journey, the validation fails with the PQL parsing error and the journey cannot be saved. Invalid syntax Invalid syntax Error in parsing PQL expression "context.journey.events.`1116xyz`._tenant.applications.applicatio

We’re excited to celebrate Satheeskanna Krishnan ( ​@SatheeskannaK ​) , who has been named the 2025 Community Member of the Year for the Adobe Journey Optimizer community!   Over the past year, Satheeskanna has been a steady and trusted presence in the AJO community, consistently demonstrating deep expertise and a commitment to helping members navigate complex challenges with confidence. What sets Satheeskanna apart is the quality and reliability of his contributions. He shares practical guidance generously, helps keep conversations moving, and creates space for others to learn and succeed. His steady presence and genuine desire to support peers have made the AJO community a more welcoming and effective place - an impact that reflects the very best of community leadership and makes this recognition well deserved.The Community Member of the Year recognition celebrates individuals who go above and beyond to support others, and Satheeskanna serves as a great example of these values. Pleas

Hello, we’re in the process of exploring the web channel and looking into the configuration. I read the documentation and if I’m understanding the pages matching rule section correctly, you can use it to include multiple webpages and the web experiences you create for that channel will be applied to all those pages. My question is, what if the pages that qualify for the rules have very different layouts?Examples:You’re creating a web experience in a journey and the default page you are shown while in visual designer has a banner at the top, and you change that banner. What happens to pages that don’t have a banner at the top? The default page you’re editing has a 2 column layout with a right-rail component. You change that component. What happens to pages that don’t have that component and is only 1 column?Would the pages with different components or layouts from the default just break?

Hello Everyone, Added datasetLookup Activity in the journey with name “MyDatasetLookUpActivity” and other configurations are set up properly as per here . https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/dataset-lookup#:~:text=Use%20enriched%20data%20in%20the,Push%2C%20SMS%2C%20etc.) However, when you use the below syntax to fetch the attribute through the look up syntax defined in the above document (sample syntax added below) in the Advanced Expression editor. It is Throwing Dataset look up not found error in the screen.@datasetLookup{MyDatasetLookUpActivity.entity._partner.loyaltyTier} == 'Platinum'  Anyone faced this issue?  Note the schema and dataset has been configured properly and works fine when you Email Personalization editor syntax. 

Hi AJO Community,I'm trying to confirm the exact behaviour of channel-level frequency capping within a multi-step journey, specifically when the Global Rule Set is involved. I'd appreciate any official confirmation or real-world validation of what I've outlined below.Our Setup:We have a Global Rule Set (channel domain) with two active email rules:Daily Email Limit: 1 email per dayWeekly Email Limit: 3 emails per weekOur journey is a Read Segment (batch) with the following structure:Email 1 → 10-Day Wait → Email 2My Understanding of the Behaviour:When a profile enters the journey and hits the daily or weekly cap at Email 1, the message is skipped but the profile continues moving through the journey canvas — it is not ejected. The exclusion is recorded at the message delivery level with reason code ExcludedForControlRules (050002).After the 10-day wait, both the daily and weekly caps will have fully reset (daily resets at midnight UTC, weekly resets Saturday at 23:59:59 UTC). So assuming

We have created a audience under AJO from the AI Assistant UI. Could observe that the attributes and event fields used to create the audience by agent is not visible at the build panel. Qualified profiles count is also displayed below audience properties.Could someone help to understand what we are missing here! 

Excited to co-host with  ​@DavidBarnes11 an open AEP / AJO community discussion on March 24 at 11 AM EST.This will be a fully audience-driven session - the challenges, blockers, and ideas we explore will come directly from the people who show up and share their experiences.If you work with Adobe Experience Platform or Adobe Journey Optimizer, bring your toughest questions:• What’s blocking you?• What limits are you hitting?• What do you wish the platform could do better?The goal is simple: learn from each other and tap into the collective knowledge of the community.🔗 Learn more & RSVP:https://lnkd.in/eYfJ8XWC💬 If you want to influence the discussion, message ​@Asheesh_Pandey or ​@DavidBarnes11 with the AEP / AJO challenge that’s keeping you up at night. ​​​​​@NimashaJain ​@Sukrity_Wadhwa @Stephanie Dam

Hi, I have a question regarding the 91-day criteria for journeys. We have batch evaluated journeys with read audience that are intended to be always on (evergreen) in the sense that we hope that profiles keep entering as long as the journey is live.My question is once the journey is published what would happen after 91 days. We have not set any end date for the journey. Will it automatically move to finished state or will it continue to be live after 91 days. Also, in some documentation it says that after 91 days reporting data is not available or it gets refreshed. Is that case?Any help would be greatly appreciated. Thanks!