Community Topics

We are creating a request queue for ordering office supplies that we can also enter the cost of each item once the invoice is received. I created a dropdown field for the supply items, but realized I couldn't add a qty or cost field associated it with. If anyone has done this type of queue I'd love...

We are planning to have multiple Request Queues (eventually). I'm thinking we should put the various Request Queues (projects) into a specific Portfolio just for them.How do you all have your Request Queues organized?I'm thinking Portfolio > Project/Request Queue.

We want to turn on the event notification of sending an email to project team members when someone uploads a new document to their project. At the same time, we route our requests using Request Queues, which are, themselves projects. When we turn on this notification, when a requestor uploads a file...

I'm building a change management queue for our IT teams to utilise. My overall workflow idea is to have a central queue running which all of the team can work in which we can report on centrally. These may or may not be associated with projects or tasks within WF. I've got a custom form to collect a...

I have a project that is a request queue that used to work and now it doesn't. I recreated it from scratch and it still doesn't work so I'm hoping someone can tell me which little tick box I neglected to setup. Project setup: Project status set to QueueGroup External Users = same as the Users who sh...

We share most of our custom forms to the masses for request queues but some people only have access to some request queues and it would seem would not have access to other custom forms not associated with the request queue. Why would a requestor need to pull a custom form into a request. I'm I doing...

One of our users picked the wrong Topic Group when they submitted their request. Is there any way of changing it so it appears in the correct Topic Group?

Hello, the goal is to be able to filter an issue report by the Parent Topic Group and the Parent of the Parent Topic Group. Background: I have a project that houses a request queue. The queue has three queue levels: Topic Group A>Topic Group B>Queue Topic (Client>Category>Sub-Category). I am able to...

I am new to Workfront and while building a queue topic, I noticed that we could use pop email to route requests directly into the queue. currently we have our copy edit team that is using Jira and requesters route work into their queue using an email address specifically created for this queue, is ...

I'd like to create one Queue Topic that has a custom form, and use that single Queue Topic across multiple projects. Is this possible? And if so, how do I set that up? Thanks in advance!

We have Request Type called "Reprints", and under that we have queue topics for "Reprint 1" and "Reprint 2". The idea is that we re-up a lot of pieces each year and add updated compliance information such as codes/dates and then republish. 1s are simple, 2 have a higher degree of customization and ...

I have a project set-up as a master queue for users to request projects of our group. It has a rather developed/complex decision tree so that requests (issues) are routed to the correct team to help them. It is open to all the users of our instance and now contains hundreds of requests. We're planni...