Product Communities

I am looking for a programatic solution to determine underutilised or unutilised adobe licenses. Going through the UMAPIs I dont see any endpoint that can help me determine the user login activity across all adobe products centrally. Has anyone encountered a similar problem? or has a suggestion for a potential solution?

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Automated workflows don’t usually fail overnight—they erode slowly. At first, everything looks fine. Data moves, tasks trigger, reports update. But behind the scenes, small issues begin to stack: a field changes, a rule conflicts, an API update shifts behavior. No one notices because nothing crashes.Over time, these tiny misalignments create bigger problems, including incorrect data, missed actions, and flawed decisions. Teams trust the system blindly, assuming automation equals accuracy. Even setups like Salesforce integration can drift if no one monitors performance or validates outputs regularly.The real danger is silence. There are no alerts, no obvious errors, just gradual decay. By the time someone realizes, the damage is already done.Automated systems need active oversight. Without it, they don’t just fail, they mislead

In AEP - Profiles/Overview there are these two widgets:Customer AI scoring summaryCustomer AI distribution of scoresNothing is displayed, but a message saying: "You don’t have permission to access this feature.Permission needed: view-is-customer-ai, manage-is-customer-ai"What are these two permissions and how can they be granted? I checked under Administration/Permissions but couldn't find anything of the sorts. Adobe documentation didn't help either.Thanks.

Hello Everyone, I'm working on a use case, where I'm receiving 2 streaming events for same profile at exact same time. The journey is setup using unitary events. Both events getting ingested into dataset. But in Profile's event tab, I see only one event. For a profile, journey re-entrance is set to 1 second, so that for some cases if the profile with same identifier comes after a second it should get processed. Looks like journey is getting triggered for only one(first) event, since both events are hitting AJO at same time, though there is difference(of 9 second) in timestamp between 2 events.Payload1:{   "emailAddress": "<user address>",   "ProfileID":"9876543212PSR",   "Code":"PP003",   "channel": "Email",   "communicationName":"Project Started",   "_id": "1123457QWER0",   "eventType": "ajocommunication",    "timestamp": "2026-04-02T11:59:48.384Z",   "address" :"NULL",   "projectName" : "Ebill",   "status": "NULL",   "date": "NULL",  "action": "NULL",   "trackingCode": "ABCD123

Hi Guys, We have 2 types of Youtube Videos:iframe based youtubevideo which plays inline: Here Tracking works fine with Adobe extension “Video Tracking for YouTube”. iframe based youtube video which plays with a Modal Popup.: Tracking doesn’t work when user Clicks on Video, Modal opens and video starts playing in Modal. What recommendations do you have so that the tracking for Modal Youtube videos also starts working?  Thanks,Nitin 

Nevermind! I found out how to hide it here: https://experienceleague.adobe.com/en/docs/analytics-platform/using/cja-overview/cja-b2c-overview/ai-assistant Hello, is there any way to remove the AI assistant from the right-hand side of the workspace in CJA? I don’t see any way to minimize it our close it. I checked under “Project Info and Settings” and nothing there. I’d rather use the additional real estate to focus on visualizations. 

Hi All,AEM: 6.5.12I’m encountering this issue for the first time. I’m currently using the AEM OOTB Sitemap generator for testing purposes. However, when I try to use the scheduler approach, the job gets stuck and doesn't trigger. please refer below screenshot.  The logs don’t provide much information. I’ve attempted to create the scheduler through /system/console/ConfigMgr and even added a run mode, but it still doesn’t work. However, the "On Demand" approach works perfectly fine. I checked from status-slingsitemap and it appears as scheduled.I've done the the following actions:- re-index from oak:index -> slingSitemap- Adding  the config to be placed "/apps/system/conf/ (didn't work)- Adding runmode config (didn't work).- flushing classloader (didn't work).Is there a way to know if the scheduler got stuck somehow?. if so, do you know the path where I can check it?. Previosly, it was working fine but not sure what changed. 

I wanted to understand whether this is advisable for PII data to be stored within AEM, and what the recommended best practices are.Some of the questions we’re exploring:Is it recommended to store PII in AEMaaCS, even in encrypted form? How does Adobe protect sensitive data at rest and in transit within AEMaaCS? Are there any Adobe guidelines on handling PII in JCR repositories? How is it protected from any external attack threats? Can we implement custom encryption (e.g., using an OSGi service) before storing data? Are there recommended alternatives, such as storing the PII in a secured backend system instead of AEM?Would appreciate insights from Adobe experts and the community on the right architectural approach for handling PII securely in AEMaaCS.

Hi Team,We are observing a very high volume of requests hitting AEM internal Granite APIs:/libs/granite/csrf/token.json (~618K requests, ~19%) /libs/granite/security/currentuser.json (~300K requests, ~9.3%)Together, these endpoints account for nearly 29% of total traffic in our logs.We understand these endpoints are used for authentication/session handling, but this volume seems unusually high and is impacting overall traffic patterns.We would like guidance on:Is this level of traffic expected for these endpoints in Adobe Experience Manager (especially Cloud Service)? What are the recommended best practices to reduce or optimize calls to these APIs?      Dispatcher/CDN rules? Frontend implementation improvements? Could this indicate a misconfiguration (e.g., frequent polling, missing caching, or bot traffic)? Are there Adobe-recommended patterns to minimize repeated CSRF token and current user calls? Any insights or similar experiences would be really helpful. Thanks in advance!

I have created a custom component in my AEM as cloud which extends OTB Tab component and OTB Tab component extends the OTB Panel Container Component. And In this custom component i have added composite multifield field, now whenever i cancel the inheritance on live copy then ideally it should set cq:isCancelledForChildren as true , but it doesn’t,  resulting in overriding the manual changes done in this composite multifield on live copy. Do note this property gets set for normal components which are not extending OTB Tab or Accordian components. I believe this has something to do with cq:isContainer true property on panel container component. But i tried setting this as false and it doesnt work. Read few articles and found out that deepCancel on edit config helps to set this property but this also did not worked for me.Any solution to this?

Hi! I am seeing an unexpected delay with a Weekly Quiet Hours rule (Queue message).Configuration:Window: 10:00 PM to 8:00 AM (Recurring daily). Timezone: Buenos Aires (GMT-3). Frequency Capping: None.The Issue:A profile reached a Push node on Tuesday at 4:20 AM. Expected: Sent Tuesday at 8:00 AM. Actual: Sent Wednesday at 8:00 AM (27-hour delay).Questions:Does AJO treat an overnight window (where End Time < Start Time) as a single block that concludes on Day+1? Because the profile arrived at 4:20 AM on Tuesday, did the system assign it to the "Tuesday Rule" (ending Wednesday 8 AM) instead of the "Monday Rule" (ending Tuesday 8 AM)? Is this behavior documented? What are your reccomendations? Thanks!

I’m looking to create highly personalised data driven Kinetic emails. Would anyone be able to help me with this or provide any additional information as to what is supported in AJO?

Hi there, I have created an audience in AJO which is updated daily by batch sync. This has been shared to a destination with no end date. Does this mean the audience shared will be updated daily (i.e. members no longer shared when they don’t qualify for an audience and new members shared when they qualify) until I stop sharing it?Thanks, Serena

Hello everyone, Hola, Welkom, Привет, Salut, Vítejte, Gruß, 환영합니다, Willkommen, Hoi, नमस्ते, Nazdar, Bienvenue, Witamy, ハワイ, Hej, Živjo, 拝啓, Velkommen, Cześć, Oi, 您好, Saudações, ようこそ, Salve, مرحبا, Benvenuto, Pozdrav, Hoşgeldiniz, Gegroet, Salutacions, Benvingut, הי, Saludos, Hei, Bemvindo, Hälsningar, Приветствую, Hi,  Välkommen, Saluto, अभिवादन, Dobrodošli, Tervetuloa, Pozdrowienia, Salutation, ברכות... We are happy to have you on the AEM Community and here, in our community, we believe it's important to create a space for you all to share a little more about who you are and all the cool things you are up to! So, let me first start by introducing myself - I, Kautuk, am working as a Community Manager for AEM and I have been with Adobe for almost 10 years now. I started my career at Adobe as a Software Engineer. Apart from being a Community Manager, I am also a sports enthusiast and love to play tennis. My other interests include cooking and

Did anyone experience a significant spike in clicks in mid-March 2026?After changing my copywriting and friendly from, I saw CTOs for several of my emails in the 60% - 80%+ range. I can match them to real users in our database. So I don’t *think* it was bot-related. But it was majorly unusual for our email and our audience. 

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We’re excited to announce the early access launch of our all-new Dynamic Media Video Player – a faster, smarter, and more accessible upgrade to our existing player. Reimagined from the ground up, this next-gen player is built to deliver a premium viewing experience while giving your brand the performance edge it deserves.We’re inviting select customers to join our VIP Early Access Program! What’s New?Blazing Fast PerformanceOur new lightweight player drastically reduces load times, keeping your site snappy and responsive – no matter the connection speed. We have noticed almost 20% reduction in load time and 55-65% reduction in LCP.  .                             Savings of 70% bytes served for player images and 40% for player JS Adaptive Streaming for Seamless PlaybackComes with full adaptive bitrate streaming support through which the player dynamically adjusts video quality based on the viewer’s bandwidth and device capabilities. That means smoother playback, fewer interruptions, and

I have a use case where I need to be able to filter on a report to pull in Monday through Sunday for the next week into the following week. For example, dates would be 4/6 - 4/19. This report is ideally ran on Friday’s but could be run on a Thursday if there was a holiday. I have set up a filter against my date field to show $$TODAY+3d between $$TODAYe+16d which does work if the report is only run on a Friday. Is this possible to hard code or would I need to have the end user default to using a prompt to ensure accuracy. Thank you!

It would be nice to have the functionality to tag all people on the proof in a comment by using “@everyone” so we don’t have to tag 8 different people each time.  Using tagging a team doesn’t work the way our division is structured.  Thanks!

A HUGE thank you to ​@MikeEngel  for sharing all his knowledge on the Unified Approvals transition! We realize there were a lot of unanswered questions from the chat so we are working on a consolidated Q&A that we’ll post here later, as well as discussing additional webinars to address these!  As discussed today, access to Unified Approvals will be based on your Workfront contract renewal date, but if you want to get access earlier, reach out to your account team to see if you can recontract early! Below are a summary, links to the slide deck, recording, and resources! Senior Product Manager Mike Engel shared updates on the new Unified Approvals experience, bringing enhanced review and collaboration tools for both video and non-video assets. Mike demo’d the new experience, including annotation and collaboration tools. He also discussed the transition, which will allow teams to adopt it in stages (using both legacy and new approvals, as needed) as well as potential future capabiliti

We’ve rolled out new Adobe Campaign updates and shared resources to help teams move faster, experiment more easily, and scale customer engagement with confidence. Here’s a quick look at what’s new: Adobe Campaign v8 updatesRecent v8 releases extend key use cases in the web UI while continuing to strengthen flexibility, security, and governance in the client console. Highlights include:Firefly + third-party image generation model integration Campaign inventory timeline view Multilingual deliveries Transactional message profile enrichment Adobe Experience Manager live copies + language copies Content experiments (A/B testing) Continuous delivery enhancements Campaign approval management SMS connector Security improvements 🔗 View full release notes:Adobe Campaign v8 Web UI release notes Adobe Campaign v8 client console release notes Support note: Adobe Campaign Standard and Campaign Classic remain supported. Roadmap investments are focused on Adobe Campaign v8, prioritizing long-term sta