Product Communities

Hello All,We're implementing purchase tracking into AEP for our airline website and testing it in our acceptance environment. Looking for advice on the right setup before we go to production.Our setupGTM Custom HTML tag that POSTs to the Edge Network API (/ee/v2/collect), not Web SDK Datastream → AEP service → event dataset based on our "Web Event" schema (XDM ExperienceEvent, Profile enabled) eventType: commerce.purchases, ECID in identityMapWhat works / what doesn'tcommerce.order, commerce.purchases and productListItems land in the dataset fine Our custom booking fields (_tenant.booking.*: base fare, taxes, ancillaries, pax counts, route type) are droppedWhat we found so farOur payload had the custom fields nested as xdm.data._tenant. We fixed it to xdm._tenant. The web event schema doesn't contain any booking fields. Our booking data lives in a separate schema based on XDM Individual Profile, with its own dataset, fed from our backend systems.Simplified payload:{  "events": [    { 

Journey canvas is now available in Adobe Analytics. Build a flexible graph of any combination of events, dimensions, and segments, and watch the data update as you drag nodes into place. You can see exactly where people move forward and where they fall out, without stitching together multiple visualizations to get the full picture.Learn how to configure a Journey canvas in Analysis WorkspaceWe’d love to hear from you:Which customer journey are you most excited to map first? Where do you hope Journey canvas will save you the most time? Have you already tried it? What did you learn about where people drop off?Leave your comment below and our team will do their best to reply. If you see a question you know the answer to, we’d love for you to jump in from your own experience.Have questions about another story from this issue? You can see the full list of discussion threads here.

I am setting up an Adobe Experience Platform (AEP) to Shopify OOTB batch connection. The source dataflow connection was configured successfully, but the connection fails during the “Add data” step in the connection setup.Error Message:The following error is displayed:The request could not be processed. Error from flow provider: The request could not be processed. Failed to read from the source connector. Error code: 'InternalError', message: 'Error while reading single record for table: ...'Expected Behavior:The Shopify source connection should successfully read the source data and allow the batch connection to proceed through the Add data step.Actual Behavior:The connection configuration fails when attempting to read data from the Shopify source connector.Impact:This is blocking the setup of the AEP to Shopify batch connection and preventing data ingestion.Troubleshooting Performed:Source dataflow connection was created successfully. Issue occurs specifically at the Add data step. Err

In Workfront Hour reports, is there a way to show who entered/created the hour entry? I can see who edited/updated it, but I can’t find a field for entered by.

When adding targeting rules in an action (email), I want to try these rules in the simulation content and it does not work. When I tried it at first it was working fine, but now shows the same template for every audience and they have to be different because i configured them to be different in each tier.

Hi, We are currently on AEM Cloud using Guides, we use both native pdf publishing and DITA-OT Pdf publishing using Antenna House.  The Problem: Can we produce single/multi topic output pdf using Dita-OT + Antenna House ?

Hi there,I was wondering if there’s an expression I can referent to count the number of profiles coming in from previous node and if it’s more say 1000, go to Others path? In short, any alternate to Profile Capping which we have been testing.Thanks!

What exactly causes a custom Sling HTML rewriter pipeline to be selected in AEMaaCS publish, and are there Cloud-specific cases where page HTML bypasses the rewriter chain? Pipeline config: /apps/<folder>/config/rewriter/<pipeline> in ui.appsTransformer type: sample-transformerSymptoms: OSGi registration OK, config OK, but no request-time custom transformer logs

With the new Unified Approvals integration, when a Workfront project is created, a corresponding project is automatically created in Frame.io.Is there a native field or API-accessible reference that stores the associated Frame.io project URL?Our goal is to display a clickable link to the corresponding Frame.io project within a Workfront report. 

Hi all,I know it is possible to use a user wild card on a single drop down field in Workfront. Eg.DE:Dropdown = $$USER.IDDE:Dropdown_Mod = inIt will direct the report filter to filter of the drop down field based on the name of the logged in users.Has anyone done text mode filter to try the manager? If the logged in user is the manager of a value in the drop down list, that is when the drop down contains names of users. I know a bit of a different use case but it is aligned with a different process. 

We have recently upgraded ACC to 9391, but facing issues disabling the IMS.Everything works except the SMS delivery status with error message- XSV-350033 IMS authentication is not configured (iRc=-69)I am looking at serverConf file and there are some additions found when compared prior to upgrade:mainly around <ims allowedIMSServiceClientId="campaign_io" authIMSClientId="" authIMSClientSecret=""       authIMSCode="" authIMSEndpoint="https://ims-na1.adobelogin.com" authIMSTAAPI="/ims/token/v3"       authIMSTAClientId="" authIMSTAClientSecret="" authIMSTAId="" authIMSTAPrivateKey=""       durationLogThresholdMS="5000" isOAuthS2S="0" logIMSCallsNumber="true">some more    <imsConfig campaignioUrlForImsLogin="">Error:Timestamp: 2026-xx-xx14:50:44Correlation ID: xxxxxxxEndpoint: https://xxxremovingmainurl.se/nl/jsp/soaprouter.jspOperation: xtk:persist#WriteCollectionResponse: XSV-350033 IMS authentication is not configuredHTTP status: 403I would need to understand, if anyone expe

Adobe Analytics now offers an Adobe-hosted MCP server, making it easy for your AI tools to connect, retrieve data, run queries, and perform supported operations, all within your existing workflows. No custom integration required.Learn about the Analytics MCP serverWe’d love to hear from you:What would you ask your AI tools about your Analytics data first? Which part of your current workflow would you most like to speed up with this connection? Have you tried connecting an AI tool yet? What worked well, and what questions came up?Leave your comment below and our team will do their best to reply. If you see a question you know the answer to, we’d love for you to jump in from your own experience.Have questions about another story from this issue? You can see the full list of discussion threads here.

Sub-hit analysis lets you segment on an individual product within a hit, instead of pulling in every other product from the same transaction. For example, if a customer buys a shirt, shoes, and a hat, but you’re analyzing shoe performance, you can now build a segment that focuses on just the shoes.See sub-hit analysisWe’d love to hear from you:Which product or category would you want to analyze on its own first? What product performance questions have been hard to answer until now? Have you tried sub-hit analysis yet? Any tips for getting your segments set up?Leave your comment below and our team will do their best to reply. If you see a question you know the answer to, we’d love for you to jump in from your own experience.Have questions about another story from this issue? You can see the full list of discussion threads here.

The September Adobe Analytics edition of In the Know is out, and we’d love to hear what you think!This month’s issue centers on Journey canvas, our biggest update to Analysis Workspace this year, which makes it easier to see where people move forward and where they fall out, all in one view. We also sharpened product-level segmentation so you can focus your analysis on a single product, and opened up a direct connection between Adobe Analytics and your AI tools so you can get to answers faster.Along the way, you’ll also find a quick win for anyone who builds tables often (sorting a freeform table by more than one column), a new hands-on tutorial for Analysis Workspace basics that’s great to share with teammates who are still getting comfortable, and the announcement of the 2026-2027 Adobe Champion Class. The issue also points you to upcoming Experience League events and recent Skill Exchange session recordings.We’ve created a discussion thread for each of the featured stories so you ca

Hi Team,We have a segmentation in Marketo that was working correctly during our initial testing, but it is now not working as expected. We have not made any changes to the segmentation.The same segmentation is also causing an issue when used in another campaign. The email is always going to the else condition, and the if condition is not triggering.I tested other segmentations, and they are working as expected. This particular segmentation is used through a Velocity Script , which was previously tested and worked correctly.I also tried unapproving and reapproving the segmentation, but this did not resolve the issue.#set( $portalsegment = ${lead.Segmentation_CustomerPortalSegment_1018} )#set ($ContactId = ${lead.contactid})#if( $portalsegment && $portalsegment.trim() == "Portal Status Is Active" )DISPLAY A#elseDISPLAY B#endLet me know if you need more details , happy to share :)Looking forward to your help on this !!Regards,Akshat

Thank you to AEM Champion and AEM Community Advisor, Daniel Strmečki ​@daniel-strmecki for leading today’s event, From Traditional AEM to Modern Headless - Without Disrupting Authors. Daniel showed how Universal Editor lets teams keep AEM Sites authoring, workflows, and translations while delivering content through a decoupled frontend like Next.js. In the demo, he edited and published components inline, then showed the same page served from Vercel with static or incremental generation and CDN caching, scoring 94 for performance and 100 across accessibility, best practices, and SEO. The tradeoff is that the organization must host and operate the frontend itself.If you weren’t able to attend live, no worries - access the on-demand resources below: Slide Deck PDF (slides 5-21 are from Daniel)   Workshop Recording More AEM Champion events are coming! Join us on December 17 for AI in AEM: From Intelligent Content to Agentic Experiences. 

As SEO continues to evolve beyond keyword rankings, businesses are increasingly focusing on user behavior, engagement, and customer journeys to measure success. Adobe Analytics plays a critical role in helping organizations connect SEO performance with meaningful business outcomes through advanced reporting, segmentation, attribution, and real-time customer insights.I’ve been exploring how Adobe Analytics can support SEO teams by analyzing organic traffic behavior, identifying high-performing landing pages, measuring conversion impact, and understanding customer engagement across channels. Features like Analysis Workspace, custom dashboards, segmentation, and attribution reporting provide deeper visibility into how SEO contributes to overall digital growth.I’m interested in learning how others in the Adobe Analytics community are leveraging the platform for SEO analytics and optimization.What metrics or dimensions do you find most valuable for SEO reporting? How are you using Adobe Ana

I am interested in exporting a complete list of user comments as you can find under a User profile - Updates - Comments. Is that possible?

Hoping someone can help me understand why I am not able to set a start time on a particular task to 9:00am. The setting automatically defaults to the time that I am entering the task and the error message says I need to enter a time between 12:00am and 11:59 PM which I am doing. 

Hi everyone,I'm using Workfront Fusion with the Adobe User Management connector to create and update Federated ID users.I can update fields like first name, last name, and email, but I also need to set the user's language/locale automatically.I don't see a Language or Locale field in the Adobe User Management Update a User module.I also tried the Adobe User Management API, but I couldn't find a supported language or locale field in the user update request.Has anyone been able to update a user's Adobe/Workfront UI language through Fusion or another Adobe API/module?If so, what module or API endpoint did you use?Thanks!