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Jasbirka
Level 6
Nov 6, 2026 7:54 AM UTC
Question

Getting an error while approving the Email Template

Hi Everyone,

I have been trying to approve an email template for the past hour, but I am unable to approve or discard it. I also cannot see the updated changes; it seems to be stuck.

Could someone please guide me on this?

 

    2 replies

    Crystal_Pacheco
    Level 4
    Nov 6, 2026 2:56 PM UTC

    Hi ​@Jasbirka there might be a syntax error preventing you from approving the email template. Inside the email template’s html editor, in the top left menu Email Template Actions > Select Validate HTML.  Do you have any errors?

     

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    Michael_Florin-2
    Level 10
    Nov 6, 2026 10:01 PM UTC

    How many emails do you have associated with that template? I’m asking because Marketo documentation claims that approving the template becomes problematic once you have more than 500 emails using it.

    https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/email-marketing/general/email-editor-2/create-an-email-template

    CAUTION

    While there is no hard limit, once an email template is used by over 500 emails, re-approving that template after an update could result in performance issues. We recommend that once an email template has 500 emails associated to it, to create a new template.

     

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