Product Communities

Hi Workfront SME’s- late last week, hundreds of very old proofs appeared in the My Approvals widget for several users in our Workfront instance (our Deputy CMO has 184 proofs from 2022 & on- the normal amount is 10). Did anyone experience a similar issue? We have had several instances of the My Approvals widget being out of sync with the Proofing module. This issue has happened to us 8 times since May 2025. I sent off a ticket to Adobe on Friday morning asking tech support to re-sync WF & the proofing module immediately, and I AM STILL WAITING for the re-sync to happen. Meanwhile, with hundreds of outdated proofs in the widget, it is causing confusion about what does or does not need to be reviewed, is causing delays on feedback & approvals, and is forcing people to create workarounds such as sending assets via email for approval, which could cause problems for us with internal audits in the future. 

Hi, it seems that the latest updates of the Experience League has reset the lastest changes of the Community user profiles and also the conversations, questions and ideas of the last few weeks are missing:Profile name and communication preferences are reset: I change my community user name from a generic to specific, uploaded an image, … everything is gone. Questions, Conversations and Ideas are missing: A gap of 1 month. Subscriptions are missing: Don’t receive the email notification about new topics. Achievements are missing Level is back downCan it be that the data were not correctly migrated? Will Adobe add the delta back. Should change my profile to new username?I post this here are no General topic is available on Experience League. ThanksPatrick

As an enterprise organization, managing, tracking and auditing changes in our Fusion scenarios that are driving business automation and processes is required.    We currently manage this manually on spreadsheets and such but this is a challenge to ensure its always updated. Idea!   Incorporate the ability to Check Out and Check In a Fusion scenario to better track and control changes.   Other options could include simply include requiring admin update comments (modal form to capture?) upon activation of any scenario.What are we looking for?  Ability to identify which scenarios are being worked on Ability to require updates and comments related to changes that are being made Ability to limit turning on scenarios that have not been checked in (risk control) Ability to better report on changes by who, when and what update notes were included

Is there a way to identify document move from 1 folder to another in fusion?

is there any Configuration Guide document for the OCM ? I have attached screenshot of guide document for Adobe Campaign. 

I made a report in Workspace and noticed hits from Linux. I broke it down by User Agent and most of the traffic were from Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.3. It’s also interesting that the Bounce Rate from these visits are very high, 99%. Are these from bots? If so, is the best way to handle it by making a Processing Rule (in Admin)?  

In AA it is possible to resize multiple columns of metrics at the same time in freeform tables. However this nifty feature doesn’t work in CJA as far as I have found. Copilot gives this response:In Adobe Customer Journey Analytics (CJA), there is currently no feature that allows you to bulk‑resize multiple metric columns at once. Column width in Freeform Tables can only be adjusted manually, one column at a time, by dragging the column borders in the Workspace UI.Is this feature planned to reappear in CJA?

Hi! Greetings for the day. We are implementing CJA for a leading Healthcare client. We are currently in the discovery phase, where we propose that they start with the CNAME approach using the Web SDK. Given that the CNAME approach is also not full-proof with browsers like Safari, they also want us to explore the Edge Network API for a future-ready implementation. They don't have CDP, and for now, they will only be sending web events (website interactions)-related data to AEP. What I understood is that the API is useful for environments that do not support Web or Mobile SDK, but we can deploy the Web SDK JS on their website. They are considering the advantage of a secure and authenticated way to send sensitive data to the platform via the API, but they only have the website/clickstream data at the moment, which I believe will go through the unauthenticated endpoint (or can we use the authenticated endpoint here?). I believe sending events data for 1000s of website users via the API is n

In our organization, each business unit (BU) has its own portfolio. Within these portfolios, programs are organized and aligned to the respective BU. However, is there a solution for a program to span across multiple BUs—essentially, for a single program to be associated with more than one portfolio?

Hello,I have a question regarding Content Fragment permissions in AEM as a Cloud Service.A user can publish Content Fragments from the Assets console, but when opening the Content Fragment Editor, the Publish button is not visible.The user currently has: jcr:all on /content/site jcr:all on /content/dam/site Membership in groups such as Authors, Contributors, and AEM Sites Content Managers (author). The user can edit and save the fragment without issues.Is there any additional permission or group required for the Publish button to appear in the Content Fragment Editor (for example jcr:replicate or workflow permissions)?Thank you for your help.

In the past few months I noticed more maintenance updates for AEM Experience Cloud. What I also noticed and I see as a problem is that more and more maintenance updates are not being scheduled and appear out of nowhere. Example is of the maintenance release from today.  Why is this problem?When the maintenance release happens, we noticed issues with deployment pipelines. Deployment either fails compeletly after running for over 1h30 mins, or gets stuck for over an hour This is becoming serious problem for us because if we have important release to be done, this impacts our release capabilities.  I see here two issuesScheduling Maintenance release mid day More serious one, which is maintenance release mid day, out of nowhereI want to understand why this is becoming standard? Are there any plans to improve release process from Adobe side?

Hi everyone,Hoping someone can help me out here. I’ve been tasked to figure out how to create a multi-stage proofing workflow but if an approver in stage 1 rejects the proof, stage 2 and any subsequent stages will not be activated. I’ve tested this and it does not seem to work. In my stage 2, I’ve made sure to select “All decisions are Approved or Approved with changes on parent stage” in order to activate Stage 2. I had one approver reject and one approver approve in stage 1 and stage 2 was still activated. I had also tested using “All decisions are Approved on parent stage” to see if that would work but it did not. Stage 2 was still activated even when 1 approver rejects…. Any tips on what went wrong or how this should be set up differently? Any insights would be appreciated!Thanks!

We deal with students coming into our chat and like to “prank” us. Is there a way to block them from chatting back in besides taking them as a oneoff and adding them to a smart list. Also is there a way to upload canned responses that our agents can quickly select when they are in a conversation?

Hello,We are new to the web channel and have only started exploring using it within campaigns and journeys. When I tried to set up an experiment in the web action, I saw that the success metrics look a bit off:Are these really the options for web success metrics? Or is this potentially a configuration problem?

If we have duplicate email address but the title is different in the Marketo while the name is same and email address too is same so does this having any affect in Marketo or we can use. Please suggest.

Hello,Can you confirm?Connection Method: Adobe I/O API integration using OAuth 2.0 authentication  Data Synchronization: Real-time push with 15-minute batch fallback for reliability  Error Handling: Three retry attempts with exponential backoff (1min, 3min, 9min)  Performance Requirements: <3 second response time for asset linking, 99.5% uptime 

Use this thread to ask any questions related to the Experience League LIVE session titled, "Adobe Experience Platform Agents for Improved Marketing Efficiency and Better Business outcomes." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

hi folks, I  had to write a link rewriter but I get the above warning with it. So the jist is, I stored the resource Resolver in the init() and use it in the startElement() I don’t know any other way of doing a link rewriter except this :-)Any suggestions welcome.thanksFIoa  @Component(        label = "External Link Transformer Factory",        description = "Rewrites external links by ...")@Service(value = TransformerFactory.class)public class ExternalLinkTransformerFactory implements TransformerFactory {    @Property(value = "extlink", propertyPrivate = true)    private static final String PROPERTY_PIPELINE_TYPE = "pipeline.type";    @Override    public Transformer createTransformer() {        return new ExternalLinkTransformer();    }        private ResourceResolver resourceResolver;    private class ExternalLinkTransformer implements Transformer {        private static final String TAG_ANCHOR = "a";        private static final String ATTR_HREF = "href";        private ContentHandle

Hi! I created a query audience in an effort to test out the EXCEPT logical operator. I never have issues with adding or changing the AND or OR operators. However, when I add the EXCEPT, I can’t seem to figure out how to undo it and change it to a different operator again. Would love if someone could share how to switch it back, if at all possible. Thanks! 

I am trying to create a dashboard for a director who wants to see not only the info of those she manages, but also the ones below her. For example:Director manages A and B. A manages person 1 and person 2. B manages person 3 and person 4.The director wants to see info about A, B, as well as person 1, 2, 3, and 4.Right now, I am only able to see those she manages directly, using the User > Manager ID = $$USER.ID.I would also like this report to be use-able with other directors down the line.Is there a way to show in reports (both reports and calendar reports) not only her direct manages, but those below?It might be a common need so if there’s a plethora of existing resources for this, please let me know!Thank you!