December 2023 Hot Topics!
Let’s put the kettle on and have a cozy cuppa as we head into the shorter, colder days of December. (Or something iced-cold and refreshing for our friends in the Southern Hemisphere!)
Either way, take a minute to find out what’s happening in the Workfront Community.
First things first! We have a new system for recording our Scale events and will be updating the links on our Event Follow-up posts.
For more info, questions, or challenges with links, head over to our post:
New to Workfront? Our Onboarding blog is chocked full of resources (including some new presentation decks!) to help your organization achieve maximum value from Workfront through accelerating adoption, establishing governance, and guiding your path to maturity.
The Workfront recordings from the August 2023 Experience Makers Skill Exchange customer learning event are now available, On-Demand on Experience League!
To make it easier to find all the recordings, we’ve added the links to all the sessions on this post:
Here’s a few more recent Experience League posts:
As we head into the end of the year, just a few last thoughts for this update. @nicholevargas , @lesliespier, and I are so grateful to all the customers who engaged with our events this year. Your leadership, patience, humor, and endless generosity continues to amaze us, and I know that we all feel very lucky to be included in this Community.
We have some fun events still coming up in December and more new ideas coming in 2024, so we hope to see you soon. Looking for the details? Here’s our monthly event post:
For those customers that haven’t had a chance to join one of our Scale events, we wanted to offer a glimpse into the generous advice that other customers share. During our most recent Ask the Experts event, a deeper discussion of Adoption via training and enablement, customers shared their best practices and recommendations, including:
- Involve your users – in the training, in the decisions (where possible), in the comms process to gain buy-in and champions
- Exercise all of those “Change Management” muscles when planning and implementing training
- Consider the Learning Curve, strengths, and the personalities of your users, and lean-in to what works best for those users
- Not trying to get them to do everything perfectly all at once - choose different areas to focus on for best practices until it is a habit and then move to another area of focus
- For those users deeply loyal to their spreadsheets, help them look beyond themselves to visualize an “Enterprise Mindset” to craft communications and reporting that will resonate with the entire team
- Find ways to put their Excel data into Workfront. Deliver them reports and dashboards that look darn like their Excel. Selling point: Workfront is live data.
- To try and help with user adoption, consider comparing WF to Excel - explaining it as a more advanced interactive real time spreadsheet, that can be easily reported on. It's been a light bulb moment for some users that has really helped with user adoption.
- Be a squeaky wheel. Keep demonstrating/name dropping Workfront as a tool for efficiency. Offer to help them get there.
- Find out why they are being "defiant" it could be a training issue, could be an access level issue, or it could be a complete workflow oversight.
- Make Workfront as easy as possible to use, understand, and find what they need
- Build a Workfront community within your org and make it fun! Examples:
- Thankful Thursdays Comms
- Slack Channels with GIFs and emojis
- Teams or SharePoint pages
- Workfront Fun Projects
If you want more info about Workfront Training ideas and missed the original webinar, no worries! We have the recording, presentation deck, and discussion link right here:
Looking forward to more Hot Topics in 2024!
Your Adobe Workfront Customer Success Scale Team!
