Adobe Marketo Engage

Hi Team, My Community Level, ideas and solved questions details are not fully migrated. Can you please check once? Thanks,Vinay

In June, Adobe Marketo Engage released a feature called Conditional Content for the new Email Designer. This feature provided an intuitive new way to personalize email blocks based on person/account attributes, offering more flexibility and control than the legacy email editor’s Dynamic Content feature.After the release, we discovered certain legacy tokens were not resolving correctly in the Email Designer. We have decided to temporarily disable the feature until we can resolve this issue. So, for now, you will no longer see the option to create new conditional content. If you have already created conditional content using this feature, the emails will still work as expected. All other email and related assets will also work as expected.   If you clone or edit emails that contain conditional content, you might see certain scripts native to the legacy email editor in the preview, instead of the visual representation of the conditional content. This does not affect the email’s funct

The doc states the following:Reference A string field containing a key to another record (a foreign key). (source)According to the response of describe lead endpoint - contactCompany is a reference field: { "name" : "contactCompany", "displayName" : "Contact Company", "dataType" : "reference", "length" : null, "updateable" : false, "crmManaged" : false }, But we have encountered that it can store numbers: "contactCompany" : 20,We’d like to understand how reference fields should be handled and whether Marketo provides any type guarantees at all. For example, can we expect other fields to contain values of different types? 

Following the latest MSI update, we’ve noticed that the Email tab in Salesforce is no longer displaying the full history of delivered emails. Currently, only a select few are visible, while the rest are hidden behind the "Check Delivery Status" link.This change is causing significant confusion for the Sales team. To streamline their workflow, could we please: Restore the full list of all delivered emails within the main Email tab. Ensure they remain sorted by date (most recent first). The goal is to eliminate the need for users to click through to external links to see a lead's full engagement history. Thanks,Daniel 

We have a ZoomInfo tracking snippet installed on our Marketo landing pages. ZoomInfo is integrated with Marketo, and we’ve configured it to de-anonymize specific job titles from the company-level data captured when users visit a Marketo landing page. Once those contacts sync, we trigger a campaign for them.While I can see traffic to the landing page, ZoomInfo is not showing any visitor information—it indicates that there is no data available to de-anonymize. Is there a known issue with using the ZoomInfo tracking snippet on Marketo landing pages, or is there a specific placement requirement for the snippet? The snippet is working as expected on our website pages.

Hello!  Wanted to get your thoughts on best practices and a little bit of a sanity check to be honest. I am sending email 1 and email 2 on the same day.  I want to suppress email 1’s audience from email 2, so everyone who received email 1 will not receive email 2.  Is it better to do Not Was Sent Email = Email 1 or just do Member of Program (in this case, the email program) = false? How long should I stagger the email so that I can effectively suppress the audience? I don’t think it’s doable to send them both out on the same time since it takes a while for the system to recognize the logic?

HI Peers,I am facing an issue with email display in Outlook.I have an email template developed from html for New email editor & when i send the test content in outlook the css is not rendered correctly where as in Gmail its displayed correctly.Any suggestion/solution will be appreciated. 

Hi Team,We have a field in Marketo that stores a Rep Apply Link, which contains a unique rep code. Our goal is to extract just that unique rep code and use it within other links so that when someone clicks or applies using that link, we can identify which rep they are associated with.For example, we want to end up with a link structure like:http://google.com/?rep={{rep-code}}I have a few questions: Since the rep code would need to be dynamically generated per rep using a Velocity script, can we reference the resulting My Token directly in the email link? Or does the entire anchor tag need to be handled within Velocity to ensure the link both works correctly and remains trackable in Marketo? Like the custom object think we discussed a while ago ? For clarity, we’re also looking to understand how to extract just a specific portion of a field value. For example: Apply Field value: https://www.abc.com/apply?rep=XXXXX Desired output: https://www.yahoo.com?rep=XXXXX Essentially, w

I’m trying to look into send time personalization, but I’m not sure if I have RCE to see when the most optimal send time for my audiences are.

Hello,I’ve been troubleshooting an issue with my nurture programs not sending emails on their scheduled cast dates. I’ve confirmed that the program is active, the stream is active, and all emails within the stream are approved and active.I also reviewed several leads who should have received the nurture emails, and I can see that they have received other emails on days when the nurture casts should have gone out.It appears that none of the emails within the 2025 Broan-NuTone Marketing → Nurture folder are sending. Could you please advise if there’s something I might be missing?

tl;dr: You gotta use the API to use the API. When browsing Marketing Activities, you’ll see the URL change to reflect Program IDs, Static List IDs, and Smart Campaign IDs:.../marketo-engage/classic/PG3350A1.../marketo-engage/classic/ST6331A1LA1.../marketo-engage/classic/SC9850A1ZN19In these cases, the first sequence of contiguous digits in the last path segment is the asset ID and can be used in the API. Above, you see Program ID 3350, Static List ID 6331, and Smart Campaign 9850. The structure works for Smart Lists as well. Other asset types like Forms and Emails also have their IDs in the URL. Not Campaign Folders, though!Selecting a Campaign Folder shows a tempting URL structure —.../marketo-engage/classic/MF2421A1— leading you to think the Folder ID is 2421. Nope, in this case 2421 is the “tree node” ID, which is a UI thing only. It’s not the same as the REST API Folder ID, which reflects the persistent structure in the database. Worse, the actual Folder ID 2421 can be located some

As of the October 2026 release, the Adobe Marketo Engage Email Designer possesses nearly all of the core capabilities of the old editor, while boasting powerful new features like AI assistance, Image to HTML, Brand themes, and more. This is a big milestone, as now all users can confidently utilize a Designer that expands email creation functionality, integrates with modern tools, and enhances collaboration. Shared capabilities Let’s take a look at what features can be found in both the new Designer and the classic editor.   Feature Description Classic editor Email Designer Starter templates Out-of-the-box templates to jumpstart campaigns. ✔️ ✔️ Saved templates Reusable designs for efficiency. ✔️ ✔️ Use/create emails in programs Create email assets for specific programs outside of the Design Studio. ✔️ ✔️ Preview/send sample See how emails render before sending. ✔️ ✔&

Modern browsers use the back/forward cache (“bfcache”) to accelerate simple ⇦ and ⇨ navigation. Confusingly, the bfcache is different from both the classic HTTP cache and the new Cache API, and its impact on 3rd-party JS isn’t widely measured. The bfcache is dynamically managed and cleaned up by the browser: it doesn’t have user-tweakable settings and can’t be directly turned off. There are also lots of different reasons that the same page might be bfcache-able on one visit but not on the next. This all gives the bfcache a black-box vibe. But the bfcache usually leads only to Good Things™ so people don’t worry about it, aside from some devs trying to make sites as bfcache-able as possible. Interestingly, Munchkin’s backward compatibility (pageview and link tracking still work with old browsers) conflicts with the bfcache design. This wasn’t deliberate, of course, but the product of different goals. In this recording, check out when visitWebPage and clickLink events stop being sent to M

Hi Team,We are running a nurturing campaign in Marketo that uses a custom object to send emails. In these emails, we have a link that needs to dynamically include a value from a custom object field, and we also want the link to be trackable in Marketo so that we can monitor activity and measure survey link performance.Here’s what we’ve tried and observed so far: Lead Token Approach: Previously, when using a lead token in an email link, it was suggested to reference the lead token directly in the link. This made the link work dynamically and remain trackable. We though similar approach might work with custom object tokens, but it does not seem to behave the same way. Current Approach: Currently, we are storing the custom object field value in a My Token and referencing that token in the email link: https://www.google.com/client-evaluation?evaluationid={{my.testimonial-id:default=}} This only works if we manually add mktonotrack functionality to the link, which is not ideal. Dir

Hi guys,Does anyone know how you can remove an overridden token?Trying to remove it gives me the following error: "Token is already in use and cannot be deleted". Since there is a fallback value this shouldn't matter.

I’m implementing a new person-level boolean field (flag) to identify leads and contacts acquired via our Marketo programs.Our Salesforce instance is shared across multiple business units, so this flag is intended to identify only the leads acquired via our business unit’s Marketo activity.The intent is forward-looking only (no historical backfill). I want the flag to be set when someone newly engages with relevant Marketo programs going forward, regardless of when the person record was originally created.I’m trying to confirm the best-practice trigger setup for this.One option I’m considering is a trigger campaign based on Person is Created, where the acquisition program is a Marketo program (excluding records syncing from Salesforce), and then setting the flag to true.My goal is a clean, scalable approach that avoids manual maintenance and does not retroactively update legacy records.Would appreciate guidance from anyone who’s implemented a similar pattern. Thanks!

I have mapped the Company Name field in Marketo to both Lead Company and the Account Name in salesforce.When a contact fills out a form and enters a new value in the “Company” field, Marketo updates the local Company Name attribute. Because Marketo’s native sync treats all people associated with the same Salesforce Account ID as a single “Company” entity, this change propagates to every other contact associated with that Account in Marketo.However, this change does not always trigger a sync back from salesforce to reset the name to the actual Account Name unless the contact record in salesforce is manually updated.Is there a way to tackle this issue?

Hi,I have been able to create hyperlinks on fields bought in from a Custom object, however these are not being tracked.All efforts to try and track links have resulted in just the variable being outputted and not the link itself.Firstly is this possible or have I wasted a full morning?If it can be done, what am I doing wrong. I’ve tried using AI to correct me but it just keeps circling back to the same mistakes.Everything works exactly as I want it BAR the link which comes out as just ${trackedUrl}Is there anything obv missing or shall I simply give up? <table style="border-spacing: 0; border-collapse: collapse; width: 100%;">  <tr>    <th style="padding: 4px; font-family: arial; border-collapse: collapse !important"><strong>Policy Number</strong></th>    <th style="padding: 4px; font-family: arial; border-collapse: collapse !important"><strong>Sponsor Name</strong></th>  </tr>  #foreach ($row in $multibillissue202511_cL

Hi, We're working on tracking Demandbase paid ad and third-party ad clicks in Marketo using query strings, UTMs.I understand that, in general, query params may not appear in a specific order, and there could be additional params added by search engines or ad networks.Additionally, when I review the data in GA4 (landing page + query string), I see the Demandbase param (db3id) after the url but not the UTMs.What's the best way to track this in Marketo? 

Trying to automate program/campaign creation, but we have 1 smart campaign that requires an event code as a trigger constraint for the custom obejct trigger. We tested using a token for the value, but it was not working.  Is there any other way to programmatically populate this? 

Hi everyone 👋,I’m contributing here from A&T Engineering, a firm focused on delivering reliable and efficient engineering solutions across industrial and commercial projects.We’ve been exploring best practices for integrating digital tools into traditional engineering workflows — especially tools that help teams collaborate better, document processes, and share knowledge with clients and internal stakeholders.How Adobe Platforms Help Engineering TeamsMany engineering firms are now leveraging Adobe’s solutions (such as Adobe Experience Cloud, Adobe Acrobat, and collaborative document workflows) to:✅ Standardize documentation: Technical drawings, compliance reports, and client deliverables become easier to version, share, and review when they’re digitized using Adobe tools.✅ Improve team collaboration: Teams can comment, annotate, and track changes on shared PDFs and design specs — reducing rework and miscommunication.✅ Upskill staff: Through the Adobe Experience League Community, e

Hi there, We have recently began having issues with the module previews for our email templates not showing the placeholder images. Any ideas on how to fix this/what is causing the issue?