Level 2

Question

Updates from marketo engage stuck in pending queue and not syncing to d365

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I have enabled integration between d365 crm and marketo engage - but the inbound sync is working between d365 and marketo.

The outbound flow to D365 seems to be just queued in the pending list - and not syncing back to d365 - what could be the issue

BlaneMcMichen-1

Adobe Employee

You may want to review and confirm the authorization and permission settings.
https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/crm-sync/microsoft-dynamics/sync-setup/grant-consent-for-client-id-and-app-registration

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pindanAuthor

Level 2

that doesnt seem to be the issue, all permissions are provided to the sync user. i am now observing the inbound sync is also not working

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BlaneMcMichen-1

Adobe Employee

This may sound as a dumb question, but is the Sync Enabled in the Admin settings?
If so, you may need to open a support ticket.

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