NEW Email Designer | Spacing Challenge

Forum|Forum|29 days ago
September 3, 2026
11 replies
91 views

While initially excited about the NEW Email Designer, I’ve found it to be incredibly frustrating to work with. I would appreciate any support with the spacing issue I’m having. I’ve included images of how my email looks in Marketo and how it looks once sent via Gmail. You can see the spaces between sections at the top and bottom of the email. I can confirm that there is no extra padding in any of the components/fragments of my template. While I can see the HTML, in the design studio, it’s locked so I can’t make any changes. I have watched every tutorial and asked as many users I can find and can get no solution.

Additionally, there’s no way to bring in plain rich text without losing our brand fonts, weights etc. UGH. Not having the ability to upload our brand fonts/colors in the new designer and having it hold while working on an email is crazy. To have to add a custom color for every usage is very frustrating.

L

LisaWalkerAuthor

Level 2

NOTE: I cannot identify padding, margin, spacer, or container settings responsible for the gaps between my header and body copy, the split in my footer, and the spacing my in the Organization Address copy in the footer. And I don’t like that the phone numbers color changes in the email.

sandy_logitech

User Group Leader

You should post the HTML (using the Code tool, don’t just paste it as text).

What do you mean exactly by “bring in” Rich Text?

(Also, given WebFont support is — to put it mildly — incomplete, you should always preview with WebFonts on and off.)

L

LisaWalkerAuthor

Level 2

Hi Sandy,

I am sorry that I don’t understand a few of your questions. What I mean by “bring in rich text” is that we use email templated designed with the new designer. If I try to insert updated copy to a template it brings in additional spacing that I can’t eliminate. If I bring it in as plain rich text, I lose all of our template structure (fonts, color, spacing, etc.).

In the old email design studio you could update the HTML in the email you were working on. As you can see by this image the HTML is locked. I can see it but I can’t adjust it.

I don’t think you should have to be an HTML wizard to craft an on brand email.

Here is the HTML


<div class="text-container" style="display:inline;" contenteditable="true">
Hi {{lead.First Name:default=there}},
 
If you are searching for the right school for a child who learns differently, you are not alone.

 
We hear from families every day who are trying to make sense of what their child needs next, looking for clarity, direction, and a place where their child can truly be understood.
 
We invite you to join us for: Discover Groves Academy Campus Tour & Information Session {{my.My Event Date}} {{my.My Event Time}} {{my.My Event Location}} For more than 50 years, Groves has partnered with families navigating this exact moment. Through individualized, evidence-based instruction and a confidence-first approach, we help students with dyslexia, ADHD, and learning differences build skills, rediscover their strengths, and move forward with confidence.


 During your visit, you will:


<ul style="color:rgb(57, 56, 57);text-align:left;">
<li>Tour our campus and step inside classrooms in action</li>
<li>Meet educators who specialize in how students learn</li>
<li>Hear from families who have walked this path</li>
<li>Ask questions and explore what the next step could look like</li>
</ul>



Every family’s journey looks different. This is simply a place to begin.
 
Reserve your spot here:

</div>


Thanks for any guidance you can provide.

Best,

Lisa

sandy_logitech

User Group Leader

Can you edit & reinsert that code using the highlighter pls?

L

LisaWalkerAuthor

Level 2

That’s exactly what I did.

sandy_logitech

User Group Leader

That’s exactly what I did.

When you use the Code function, it looks like this:

<!--[if mso]><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td style="color: rgb(57, 56, 57);" ><![endif]-->
<div class="text-container" style="display:inline;" contenteditable="true">
  <p style="color:rgb(57, 56, 57);text-align:left;">Hi&nbsp;<span class="acr-expression-field" contenteditable="false">{{lead.First Name:default=there}}</span>,</p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><br></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><span style="background-color:transparent;">If you are searching for the right school for a child who learns differently, you are not alone.</span></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><br></p>
  <p style="color:rgb(57, 56, 57);text-align:left;">We hear from families every day who are trying to make sense of what their child needs next, looking for clarity, direction, and a place where their child can truly be understood.</p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><br></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><span style="font-weight:700;color:rgb(150, 149, 126);">We invite you to join us for:&nbsp;</span><span style="background-color:transparent;">Discover Groves Academy&nbsp;</span><span style="background-color:transparent;">Campus Tour &amp; Information Session<br><br>{{my.My Event Date}}<br>{{my.My Event Time}}<br>{{my.My Event Location}}<br><br></span><span style="background-color:transparent;">For more than 50 years, Groves has partnered with families navigating this exact moment. Through individualized, evidence-based instruction and a confidence-first approach, we help students with dyslexia, ADHD, and learning differences build skills, rediscover their strengths, and move forward with confidence.</span></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><span style="font-weight:700;color:rgb(150, 149, 126);"><br>During your visit, you will:</span></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <ul style="color:rgb(57, 56, 57);text-align:left;">
    <li>Tour our campus and step inside classrooms in action</li>
    <li>Meet educators who specialize in how students learn</li>
    <li>Hear from families who have walked this path</li>
    <li>Ask questions and explore what the next step could look like</li>
  </ul>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
  <p style="color:rgb(57, 56, 57);text-align:left;">Every family’s journey looks different. This is simply a place to begin.</p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><br></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"><span style="font-weight:700;color:rgb(150, 149, 126);">Reserve your spot here:</span></p>
  <p style="color:rgb(57, 56, 57);text-align:left;"></p>
</div>
<!--[if mso]></td></tr></table><![endif]-->

sandy_logitech

User Group Leader

… and really there’s not enough to look at still. That partial bit of HTML isn’t enough to reproduce the issue. Send an email to test+lisawalker@load.flowboo.st and we can look further into the real, rendered email.