Adobe Journey Optimizer

Hello,I am looking for guidance on how to correctly configure the JSON payload for the SMS channel when using the Adobe Campaign Classic action in Adobe Journey Optimizer / Journey Orchestration.Our setup is the following: Adobe Journey triggers an Adobe Campaign Classic action Adobe Campaign Message Center then sends the communication We have already successfully implemented email deliveries with this method The payload we currently use for email works correctly:{ "channel": "email", "eventType": { "toBeMapped": true, "dataType": "string", "label": "eventType" }, "ctx": { "firstName": { "toBeMapped": true, "dataType": "string", "label": "firstName" } }, "email": { "toBeMapped": true, "dataType": "string", "label": "email" }}We then tried to adapt the payload for SMS using the following structure:{ "channel": "sms", "eventType": { "toBeMapped": true, "dataType": "string", "label": "eventType" }, "mobilePhone": { "toBeMapped": tr

Hi Team,I am working on translating my email templates using AJO inbuilt translation capability. RWS is our translation provider and the client has a contract with RWS which is platform agnostic contract and is based on the volume of translations.I see in AJO translation provider UI, RWS is listed as one of the translation provider available and I have set up translation provider in AJO by choosing RWS from the list.I would like to know whether the AJO - RWS integration is a native one or  is there any additional integration needed from AJO side to make use of RWS translator to get email templates translated to other languages. Any help would be greatly appreciated. ​@SatheeskannaK Thanks in advance. 

Hi,I have a requirement where I want to pass dynamic number in place of <dynamic number> in below expression. toDateTimeOnly(concat(toString(toDateOnly(nowWithDelta(<dynamic number>, "days"))),"T10:00:00"))This dynamic number is being calculated in below manner -  toInteger(  (    (toInteger(      toDateTime(        concat(          toString(            #{              ExperiencePlatform.ProfileFieldGroup.profile._acssandboxgdcthree.EventReminders.all(                currentDataPackField.id == ${supplementalId}              ).at(0).reminderDate            }          ),          "T00:00:00.000Z"        )      )    ))    -    (toInteger(      toDateTime(        concat(          toString(            toDateTimeOnly(              toDateOnly(now())            )          ),          ".000Z"        )      )    ))  ) / 86400000) - 14I tried merging these two like this - toDateTimeOnly(concat(toString(toDateOnly(nowWithDelta(toInteger( ( (toInteger( toDateTime( concat

All journey versions in our `dev-beta-testing` sandbox return ERR_JOURNEYVERSION_107 ("journey version can't be deserialized"). Even brand-new minimal journeys (Audience Qualification → End, no email/actions) fail immediately. The sandbox was previously working — we have deployed and stopped versions. The version store appears corrupted: `GET /journeyVersions?journey=<uid>` returns the same 10 versions for every journey regardless of the filter. Other sandboxes in the same org work fine. Requesting guidance

Hi, I want to join delivery and tracking logs for push. For email I know we can use “messageProfileId” but I can’t see that column in Push tracking logs. Do you know if there’s an specific column (or maybe a concatenation of ids) to join both Delivery and Tracking for push? My goal is to see the opens or clicks for a profile who received the push. Thanks.

Does these also works for event journeys? 

I can find these from APIs may be, but I dont see any dataset which has this information.

Hi Adobe Community, Greetings!  For AJO use case where streaming segment is one of the core dependencies, I wanted to check if we can potentially configure a trigger event journey that does not depend on streaming audience qualification?  Due to our current architecture with AEP, we're unable to get streaming segments to work in our instance, because our current connect type is based on a batch type of connector. So, even though we have set the ingestion cadence to 15 mins and profiles + events update in the profile store <15 mins but still the streaming audience do not qualify in real/near-real time as the current connection type doesn’t supports it. All other factors necessary for streaming segment to qualify is satisfied, except the connection type.  Creating a new connection would significantly delay our use case deployment. Hence we were exploring creating journeys that would trigger based on events.  As am not aware about AJO (am an AEP dev), Just wanted to get expert opinion

I have enabled the “add an alternative path in case of timeout or error” option for an email action in an event-based journey.When I triggered an event, one profile entered the email action. Due to an error (the email address was missing in the event payload), the profile moved to the alternate path (timeout/error path).However, I’m confused about the statistics shown on the End node:Entered: 2 Error: 1Since only one profile went through the email action, shouldn’t the Entered count in the End node be 1?Also, since the alternative path is enabled, the email action itself does not show any error count, and instead, the profile continues via the alternate path. The End node then shows Error: 1.Can you please confirm if my understanding is correct?  

In AJO, if a message is queued during quiet hours and contains a dynamic attribute (e.g, price) that changes during that time: Will the message use the value from when the event was triggered or the latest value at the time of delivery after quiet hours? Our requirement is in the night time, price of products change ($10 to $9) so we have to ensure that the profiles paused in quiet hours are getting sent the email with correct price ($10) -- approach for this. Will using “Discard” option in Business Rules in this requirement work?.   

I’m working on a transactional journey in Adobe Journey Optimizer that is triggered by an event tied to a Prospect Event Schema.At the same time the event is ingested, the same individuals are also being written to the Prospect Profile schema. I’ve validated this by comparing timestamps and primary IDs across both the Event and Profile datasets—data is being populated correctly in both places.To account for any latency, I’ve added a 15-minute Wait activity immediately after the event trigger to allow for profile ingestion and stitching.Data Structure Context Event Schema Does not contain consent values (true/false) Contains SourceID, which maps to commPreferenceType in the profile Profile Schema Contains commPreferences Includes both: commPreferenceType granted (consent flag) IssueAlthough the journey is triggered by the event, I am attempting to evaluate Profile data within a Condition (Optimize activity) to determine eligibility for email communicat

Hi Community Members​@AmitVishwakarma ​@Asheesh_Pandey ​@kautuk_sahni ​@akshay_kashyap ​@bjoern__koth Any suggestions would be appreciated thank you Is it possible to  expose the ranking formula score in Code-Based Experience so it can be accessed by third‑party systems requesting offers via the Edge Decisioning APII understand that this is a runtime activity where in the system will calculate the offer priority and provide the score https://developer.adobe.com/data-collection-apis/docs/endpoints/collect/https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisioning/experience-decisioning-rankings/ranking-formulas Code based Experience Logic!--scriptorstartfragment-->We are able to retrieve the offers that are eligible for this decision policy.The ranking formula is available under subPropositions(base64 encoded values).However, we want to understand whether it is possible to send the ranking score as part of the response.If so, which attribute

Looking for some best practices on how to manage/contain all of our audiences. As more and more campaigns come through, our audience list gets larger and larger with some not being deactivated after the campaign is finished, duplicates, etc. Some questions about capabilities are below. Thanks for your help! Is it possible to look at inactive/deactivated audiences? For audit purposes, we would like to keep a list of audiences we are deactivating to show they aren’t in use anymore. Obviously we can use the UI tool and filter, but this might quickly become not enough. Looking into using a query/API but unsure if possible.   Is there a way to see audiences that are being used in a live journey currently? With out large list of audiences, some might have been used in multiple journeys and before deactivating them, we would like to check if they are actively being used. I thought there was a safeguard in place that when you deactivate an audience, it would not let you if it was being used, b

I am trying to solve a particular use case whereby I use a custom wait activity to determine how long to wait before a customer is sent communications. This custom wait activity needs to based on the customer’s Australian time zone. Importantly we do not have time zone preference details enabled in AEP/AJO because we do not have this source data. We might in the future. Therefore I am trying to determine if we can use the advanced expression editor to write the necessary logic within the journey to determine the customer’s wait time.  GOAL: if time of event is X-time or later local time pass through the condition and send email/SMS, else wait Z-mins until it is X-time customer local time before continuing onto the next journey node. I want this to automatically calculate/adjust for daylight savings instead of manually updating wait times whenever daylight savings changes. For example if the goal is to send comms at 12pm noon, this means if the customer is in WA (Western Australia [Pert

If I am establishing a business rule in EST timezone, and if the journey is running continuously for a year - will Adobe automatically accomodate for DST changes or will the daylight-saving timing change need to be done by the developers manually? Please confirm the same.

Hi Team, Can anyone please let me know who creates/owns the mail boxes for From and Error email addresses in AJO Channel surface config when the subdomain for this channel surface is CNAME delegated instead of full delegation ? ​@SatheeskannaK 

Hello Everyone, I'm working on a use case, where I'm receiving 2 streaming events for same profile at exact same time. The journey is setup using unitary events. Both events getting ingested into dataset. But in Profile's event tab, I see only one event. For a profile, journey re-entrance is set to 1 second, so that for some cases if the profile with same identifier comes after a second it should get processed. Looks like journey is getting triggered for only one(first) event, since both events are hitting AJO at same time, though there is difference(of 9 second) in timestamp between 2 events.Payload1:{   "emailAddress": "<user address>",   "ProfileID":"9876543212PSR",   "Code":"PP003",   "channel": "Email",   "communicationName":"Project Started",   "_id": "1123457QWER0",   "eventType": "ajocommunication",    "timestamp": "2026-04-02T11:59:48.384Z",   "address" :"NULL",   "projectName" : "Ebill",   "status": "NULL",   "date": "NULL",  "action": "NULL",   "trackingCode": "ABCD123

Hi! I am seeing an unexpected delay with a Weekly Quiet Hours rule (Queue message).Configuration:Window: 10:00 PM to 8:00 AM (Recurring daily). Timezone: Buenos Aires (GMT-3). Frequency Capping: None.The Issue:A profile reached a Push node on Tuesday at 4:20 AM. Expected: Sent Tuesday at 8:00 AM. Actual: Sent Wednesday at 8:00 AM (27-hour delay).Questions:Does AJO treat an overnight window (where End Time < Start Time) as a single block that concludes on Day+1? Because the profile arrived at 4:20 AM on Tuesday, did the system assign it to the "Tuesday Rule" (ending Wednesday 8 AM) instead of the "Monday Rule" (ending Tuesday 8 AM)? Is this behavior documented? What are your reccomendations? Thanks!

I’m looking to create highly personalised data driven Kinetic emails. Would anyone be able to help me with this or provide any additional information as to what is supported in AJO?

Hi there, I have created an audience in AJO which is updated daily by batch sync. This has been shared to a destination with no end date. Does this mean the audience shared will be updated daily (i.e. members no longer shared when they don’t qualify for an audience and new members shared when they qualify) until I stop sharing it?Thanks, Serena

Hi, I have enrolled in a Journey Optimizer course (AJO-BP200) but have come to a shuddering halt at an early stage. One of the first instructions is ‘Start the Simulation’. Where is this? This doesn’t appear to be a paid course, but I’m thinking it is and at the point of payment you get access to the Simulation? I’m unable to find it via the AJO within my standard working interface. Any ideas? Many Thanks in advance

Hi everyone,I’m just starting with Journey (this is my very first Journey on the Adobe platform) and I’m sending my first email communications.I’ve noticed that on my email, an additional message appears at the bottom of the email content:“Server responded with ‘Access denied’ – check your email address and password in the account settings and try again.”In Polish beacause i am Pole: “Serwer wysłał komunikat: Odmowa dostępu”This message is being appended directly to the email body, which of course should not be visible to recipients.My questions are:What exactly is this message and where does it come from (Journey itself, email configuration, SMTP server, etc.)? Why does it appear only in some emails and not all sends? How can I fix this and completely remove it so it is not added to production emails?

Hi Team -We have setup the audiences in AEP/AJO and also we have added the required asset id for japn region and once the AEP/AJO is processed email is getting deployed to all regions except for Japan. Note: we use AEP/AJO for audience build only. Need why Japan audiences are not receiving email and how to troubleshoot it

I am sending SMS text messages and need to adhere to quiet hours. I am having trouble building an expression in AJO that sends at 1 PM in the fans local time zone. 

Hi all,Looking into different approaches to make user opt out for SMS.One way is to set up the inbound keywords, however looking for some custom approaches to make the profile SMS consent flag to false. Thanks!