AJO Quiet Hours: Does queued message use real-time or event-time attribute values? | Community
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shivangisingh
Level 1
April 9, 2026
Question

AJO Quiet Hours: Does queued message use real-time or event-time attribute values?

  • April 9, 2026
  • 1 reply
  • 13 views

In AJO, if a message is queued during quiet hours and contains a dynamic attribute (e.g, price) that changes during that time: 
Will the message use the value from when the event was triggered or the latest value at the time of delivery after quiet hours? 
Our requirement is in the night time, price of products change ($10 to $9) so we have to ensure that the profiles paused in quiet hours are getting sent the email with correct price ($10) -- approach for this. 
Will using “Discard” option in Business Rules in this requirement work?. 
 

 

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
April 9, 2026

​@shivangisingh 

When a message is delayed in the queue due to Quiet Hours, the value utilized during message delivery is determined by whether Event Contextual Attributes or Profile Attributes.

  • Contextual Attributes (Trigger Event Data): These values are captured at the precise moment the triggering event occurs.
    • For instance, if the price ($10) is within the event payload, that specific value is stored with the journey instance. Consequently, even if the message is held in the queue for several hours, it will still display $10 upon final transmission.
  • Profile/Look-up Attributes: If the email retrieves the price from a Profile Attribute or a Dataset lookup, it typically fetches the most current available value at the time of message execution.. In this scenario, should the price in the database update to $9 while the message is queued, the profile will receive the email reflecting the $9 price.
  • If choose discard, the email delivery for that profile discarded.

 

Thanks, Sathees
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